CarCover

What a total waste of time and money.! As for customer care... they have forgotten their roots.
Car cover arrived after weeks of delay due to the first lie on website... IN STOCK!
Put it on the car and woke in the morning to find it completely blown off. Thus why this company has decide to throw in the locking cable.
I had live chat to see if there was an error... OF COURSE NOT.
Gave my review on their trusted site and was informed the company (CARCOVERS) would get in touch with me in 24-72 hours
OOPS MUST HAVE LOST MY NUMBER AND EMAIL ADDRESS...
So this review is given a 1 star due to ignorance and lack of reasonable responsible customer service.
BE THANKFUL REVIEWS HAVEN'T GIVEN THE ABILITY TO GIVE 0 STARS!

Gold Shield 5L - Car Cover for Cadillac Escalade 2004 SUV 4-Door for $139.99 I purchased the top of the line cover. It states there is a small chance of having an issue, but when you do it is covered under full warranty. Just know your cover will wear out and it need to be replaced, even their top of the line cover. When it does, the warranty does not cover the $30.00 shipping charge. No where is it stated when you have a problem, you will have to pay to have it shipped. When you buy it new, it is shipped for free. The supervisor was extremely rude to me on the phone as well. Customer service is not practiced with in the company. And all questions get routed to the same person for all departments. It makes the company seem bigger by having different departments.

We ordered a 10 ft to 12 ft truck camper cover and they sent us one that was 20ft long. The would not pay the return shipping. We had to pay $100 to return the wrong camper cover! DO NOT BUY FROM THEM!

Extremely poor fitting. Looks more like paper than cloth. Don't be fooled by all the positive ratings because you'll notice 95% of the ratings are only about the website and the ordering process and not the product itself. It's very difficult to give a review AFTER YOU HAVE RECIEVED THE PRODUCT! I finally found a way to review on sitejabber. They say hassle free return but then expect you to take pictures of the cover etc. Sorry too late, I already put the cover back in the box to try to return it, besides, I don't want to scratch my car by putting the cover on a 2nd time.

Carcover's top of the line waterproof outdoor silver car cover Gold Shield 5L destroyed my factory paint job in just one night. It rained and the water got under the "waterproof" cover and the condensation destroyed the paint. They refuse any responsibility:

"CarCover.com is not responsible for damages of this nature and will not cover the cost of their repair, as the use of our product is left to the customer's discretion."

"Use of our product is left to the customer's discretion?" I just put it on my car!

Look at the pictures before you believe a word they say.

There is permanent paint damage that will not come out on the hood, both front fenders, and trunk (large 6" x 12" dim spot that does not show in a picture). I also have their black indoor cover for inside a garage that allowed dust and pollen to get through and cover the car under Carcover's "dust-proof" cover. I replaced it with the Gold Shield 5G silver "waterproof outdoor" cover that destroyed my car in just one night. Order #******* (placed on May 12,2021)

There are pictures of similar Carcover damage on other cars you can find posted around the internet. See what their covers will do:

Received one cover under warranty they say we received three. Liars to avoid meeting their advertising.