CarCover has a rating of 4.7 stars from 7,932 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarCover most frequently mention fast delivery, high quality and storage bag. CarCover ranks 597th among Auto Accessories sites.
My experience is similar to others giving 1 star ratings. Cover top coating began to flake off in less than 1 year of part time use. In 2nd year, the fabric began to rot resulting in tears. Cost was $130 for absolute junk, and they want $30 to replace it. It is not worth it. Pure junk.
Well thank goodness I only went with the one I did. I was going to order gold. This looks like one I would by at local auto parts store and nothing like pic. I have California cover on car and had hope this would be close so I can't see paying full price at 250.00 for this.
Excellent car covers at a great price. Customer service was excellent and there's absolutely no scope for complaints here. Fits my car like a glove and the car cover is very durable. However, you may need to be a bit patient with the waterproofing to settle in. Mine seemed to not work so I gave them a call and they explained that the waterproofing needs some time to 'settle in' so to speak and can take up to a month. I was a bit skeptic but they customer service guy had reasonable offer in place so I decided to wait. Mine took a little over a week to settle in the pores and the waterproofing works like a charm. Best car cover I have ever had!
Do not buy the rv cover. It tore after just 6 weeks. Guarantee said lifetime but that is misleading. The company reviewed our claim, deciding it qualified for the guarantee but they would require $100 to send us a replacement. The cover wont last one season. Absolute junk. This was our 2nd cover. The first one we bought had lasted 3 years. The carcover rv cover didnt even last 2 months. Shame on carcover.com for selling junk for inflated prices.
Our camper cover ripped I sent a picture like they told me. I got a responds saying I didn't buy from them please send invoice so I went to there web page and downloaded a copy of my invoice and sent it and said if I didn't buy from you how come you have the invoice. Have never gotten a response back from them and I will call and just put on hold never get yo talk to anyone. I give them 0 stars horrible company
Customer service is horrible! I purchased a cover for my slide in truck camper. I was told the size is based on wheelbase and that an 8'-10' cover is for an 18' wheelbase. My truck camper is 216" long. 216" divide by 12" = 18'. So why is it too short? I don't know, the response I recieved was basically to bad and for another $150 we'll send you the correct size. What a joke! I'll throw the CarCover.com in the trash and buy the correct one from a good company.
I would not recommend anybody to buy a car cover from this company. Just ordered a car cover, its poorly made, dose not fit (they told me it will fit my car)and cheap fabric. Then when I tried to return the item, I found out that has to be sent back to Canada on your expense. The product originally was shipped from US. They just trying to make the return little bit more difficult, for sure it cost more.
After contacting the company for return and few email exchange, the company tried to give me 20% the first time and 50% discount just to keep the cover and not returning it. After doing the math it was much cheaper not to send it back, and take the loss. The car covers is in a garbage and I ordering another one from another company.
Buyers be aware.
My wife purchase their highest rated cover, the Gold Shield 5L. I just put it on a week ago as I have been very hesitant when it comes to car covers. It turns out I should have trusted my instincts. The car cover was on for one week. The car was thoroughly cleaned and dried prior to putting on the cover. We have received two rains in the last week. When I took the cover off, I almost became physically sick when I saw what the cover did to my paint. It looks like water might have made it's way through the cover and something leached out of the cover material making white marks, some with the fabric pattern was on the hood and some whitish areas drained down from the top of the cab as well. These marks would not come off. If you value your car's paint stay clear of this product. This was Carcover's response to me:
"• CarCover.com is not responsible for damages of this nature and will not cover the cost of their repair, as the use of our product is left to the customer's discretion."
100% not waterproof. You have to pay return shipping to Canada. They dont talk to you. Worst customer service ever. Worst product ever. Bought it for my Maserati Quattroporte and custom size is a joke. Too big. Leaked everywhere upon first rain. Fabric holds on to all dirt. Total garbage. Then $70 to ship it to Canada when they shipped it from California. Big difference in shipping cost.
It could be that the cover was defective we are willing to replace the cover free of charge
I have lots of experience with buying car covers because i have been used personal 4 cars since 7 years that's why i have to bought car covers. Last time i was used CarCover.com. Its really awesome service and 100% money back guarantee:)
Thanks for the great service.!
Thank you for the speedy deliverer of my Jag Triangular Car cover. It fits like a glove and has withstood the recent 50 mile winds quite well, never budging and inch. It met all of my expectations.
Thanks all
The car cover is a wander full car cover in this time. Looked around at covers to protect my V W Pas-sat TDI in the winter. It has a nice soft inner fabric, it's a custom fit for my car and it's strong yet light enough for me to handle alone.
So far, so good.
We ordered the Gold Shield 5L truck cover designed to fit our model. It states it has "an inner layer of soft fleece lining", if that is true, they will need to show me, because the only fleece lining was in the storage bag. This cover ripped along the cab seam and the rear corner seam immediately. We were able to have it replaced after showing proof, but WE had to pay $30 to them to ship it.
We received the replacement cover, again no fleece lining, same as the first cover. We requested a refund, they said send it back for a full refund or keep it and get only 40% refund. We chose to return, again a $30 fee to ship, for the full refund.
We received a $30 refund because we did not pay for the REPLACEMENT cover, it was "free" (just $30 shipping). We paid for the first one (189.99 + $30 to ship replacement) and the original cover was out of it's 30 day window to return.
They do a great shell game - buyer beware!
I received a car cover for my 1951 Willys as a gift from my daughter. The cover didn't fit. So I emailed the CarCover customer service department and explained the situation. I sent them a picture of how it sat on the car and within a few days I had a new one on my doorstep step. The new one fit perfectly. I am extremely satisfied with their performance!
Perfect product for the use that I was looking to give it. My car is quite large and it wraps around it and covers it entirely. Prevents dust penetration onto the body and keeps moisture away. It adjusts nicely thanks to the elastics on the edge. Item arrived within a few days after the order was placed. Overall, great buying experience.
I purchased the rv cover to cover my camper for just the winter. The first year the cover already had holes in it customer service said to just patch the holes. Now on the second year the cover has several large holes in it. I contacted customer support and they are finally willing to replace the cover. Only problem is they want 95$ For shipping. Why would I pay that for a product that does not last even a season with out issues. I just feel like I'm being scammed by this company. Be sure to check bbb reviews before ordering is all I can say
My cover had a slight sewing defect and when I sent pictures of it to Car Cover they were very prompt in replying to my email. They offered me a partial refund and said if I ever had any problems it is covered under the life time warranty. That's great customer service and would highly recommend Car Cover to anyone that might need a cover for there vechicle.
Had an issue with the cover for my Ram truck. Cover fits perfectly but there was an other issue. Sent pictures to customer service, replacement was determined and shipped all in two days. Very happy with their service.
I bought this cover for a 1967 Ford truck and the add clearly states custom fit cover. This cover goes over it and around it yes, but it is not custom fit, it a generic cover made to fit multiple vehicles. When I called Tim told me it is the correct cover. I told him it was a 1'6" too long at the cab and he told me it would shrink up to fit in a 3 to weeks but the return policy is 30 days for your money back. The only option is to keep it and watch it not shrink up that much or return it and hope
I get my money back! Customer service sucks period and their lack of care shows. I won't be buying anything from them again and will certainly advise anyone else to do the same!
Upon test fit of the cover I had to choose which side the rear would cover because the cover did not take into account the stock spoiler. I notified carcovers.com and they said the fit was good enough. They also offered to return a partial amount.
Apparently not fitting constitutes fitting for them they also lied to me as I never received the partial refund.
I just wanted a cover that fit.
Answer: We have been in business for a while now we are legit company we offer great service always making sure our customers are pleased
Answer: It is not a joke we cover the cost of the cover and we simply ask for the customer to cover the cost for shipping which is very fair for most people who have common sense and understanding
Answer: Hello, We apologies for your experience we do charge a shipping fee and 95$ is only for our motorhome covers
Answer: Hello Carisa, Yes the cover comes with a buckle straps and has elastic bands front and back that hold the cover in place
Answer: Roger D we ask that you stop with your comment as we will sue for misrepresenting a company please contact our toll free number one of our agents will gladly help you 1800-916-6041
Answer: Please contact our toll free number one of our agents will gladly help you 1800-916-6041
Answer: Hello, We are open 24/7 there is always an agent available if ever needed
Answer: Hello, That is not our price listed if you wish to see our website here is a link we offer free shipping to Canada and all of our covers come with a lifetime warranty. Here is the link carcover.com if you wish you can contact our toll free number we are open 24/7 toll free number 1800-916-6041. Our top of the line cover is currently on special for $139.99 Thank you Best regards
Hello, Dear customer,
We do understand that the ocver was not to your liking but it is far from garbage we ask for the ocver to be sent back to the original warehouse it came form the 50% refund is for you to keep the cover we take great care of our custommer and will like to compensate you for any misunderstanding you had with our company