Capital One

Capital One customer service is fine after you demand an English speaking American. Took me 3 phone calls to get an issue resolved. The first to calls were handled by Colombian based agents that are extremely difficult to understand. They do not seem to have any common sense. 1st failed attempt was 30 minutes on the phone. 2nd failed attempt was an hour on the phone. 3rd Attempt I demanded an english speaking American, problem resolved in 10 minutes.

Date of experience: March 1,2023

I built up $356 rewards with the quicksilver capital one credit card. They they closed the account and kept the rewards. Called and complained for about 2 hours and said they would open an investigation and get back to me. Never heard anything. Not waiting hours on the phone to talk to a manager about it again. Canceled all my accounts and will spread the word about how never to use capital one again since they basically stole money from me. Their defense was that the contacted me before closing my account, but I didn't get anything. After it was closed and I lost the rewards I did get an email, but it was apparently too late then. I'll never get my mo way back. Never use capital one again for anything.

Capital One mis-posted a check I wrote for my husbands credit card to my credit card. The check was attached to the payment stub for his credit card. I was on the phone for no less than 1 hour trying to get them to correct the error they made. They take no responsibility. They want to open investigations. Both of us got on the phone sharing our personal credit card information repeatedly, and they still refused to commit to correcting the mistake and reversing and late fees. You do get a case# as a consolation prize.

First of all, I like to say that I've had a couple of accounts with capital one, one being an auto loan that was paid off in full and the other being a credit card, where I've had hiccups here and there, but I literally ran thousands of dollars through there and paid my accounts. Sometimes they were behind yes and I had a higher interest rate. But I always got the runaround when I called her customer service about how many days will it take to process my money my payment to go through but yet when I actually got to the end and I close my account, it took the only two days to close my account and have a process with my credit report to credit karma monitoring but yet it took them weeks and months to process payments for your credit score to update I find that very interesting. I find it interesting that when you question them about it their reps have no answer. Good luck to you all. I never do any business and I look forward to seeing you all go out of business.

Capital One are essentially thieves. I had a Cabela's Card from them that I inherited when Cabela's sold their business to Capital One. Over the years I have done less and less business on that card in an effort to carry less credit. Capital One decided to close my account to do in activity which is fine but, I has a $212 balance in rewards available on that account that I had never used. When I contacted Capital One they informed me that I just forfeited those points. So essentially I tipped them for them closing my account. In my eyes this should be considered theft. To Cabela's credit however, I will add that when I contacted Cabela's they immediately decided to rectify this and send me a gift card for these points. Capital One could learn something from them.

Capital one is untrustworthy! I never asked to open up a credit card in my name. I hate Capital one! They are the most under-rated company who had lied sending mail about someone wanting a credit card n trying to open one up. They are worth garbage!

First of all I don't get WHY Vic S. Gave them 5 stars then wrote a horrible review about them. After years of being stalked by Cap1, I finally gave in and got a limited debit card from them for $300. It was for emergency vet services only. All 3 people in my house were and still are getting Cap1 offers in the mail on almost a daily basis, they're relentless stalkers! The reason I finally just closed the card is because their app is WORTHLESS! The app made it impossible to pay the bill. I got 2 cards one for me & one for hub, they put HIM as the primary. Which meant I couldn't make a payment from my phone even tho I had a card in MY name. Why bother having an app if it's so full of glitches you can't use it! And why can't both card holders make a payment? Thank gawd I didn't need their customer service for anything except making a payment.

Cap 1 offered a credit card with great 0% purchase terms. I used the card twice and then they canceled the card. They provide no explanation why. Nor any way to get a clear explanation why. This practice shows a disregard for the cardholder as it dings their credit score for no reason at all. I did nothing wrong. I have a great credit score, pay on time, money in the bank, I own rental houses, and have clear title (paid off) property notes in my file cabinet. Boycott Capital 1.

There phone customer employees dont help you and hang up on you intentionally frequently.

They are the only ones with a horrid policy when trying to dispute anything.

They are crazy and unbelievable they're a business.

They lie, fraudulently send you charges. They probably hate you all.

You will likely be sorry if you go with capital one for a credit card.

They want to send me a new credit card anytime I dispute a charge.

They dont allow self started disputes on your account and make you call them.

Once a dispute is made they dont send you the info to upload evidence and mail you documents for signatures and info.

They have more hoops than a circus and they all act like clowns.

Capital One - Not a good bank if you do not have a local branch. I needed to drive 2.5 hours each way to a branch because they cannot operate in the 20th century. Beware, shop local avoid them if you want a hassle-free experience.

Capital one is either very inept or they are near criminal in charging interest on your account. I had mine on auto pay. They didn't pay it and charged me interest. I had to call them to ask why my acct wasn't paid. I then went ahead and paid in full since they didn't can't they still charge me interest. This company needs to be reported for fraud and making money from interest of people that pay their accounts in full. Very sad that we have companies doing this to customers.

My Capital One card has been hacked four times in one year. And none of my other cards has that ever happened and this time Capital One without notification is holding my card for fraud purposes. Wouldn't they want to talk to a customer and find out what happened or inform me that there is a problem. I called them sat on hold for 45 minutes just for them to tell me they had to transfer me again. I told them to cancel my account, I have no faith and Capital One any longer. I'm done!

Held my state issue paycheck. I called in one night after the check was not cleared in time. They didn't have the number to verify the check and so I googled it and gave it to them. Because the issuing bank (state treasurer) was closed they told me to call back again the next day so that they could call that bank. They said they would not verify my check unless I called into prompt them to verify the check for me.

As the country is continuously growing uncertain and banks or NOT trustworthy; capital one song with citi Bank is not reliable. How can we trust companies that hire third world country workers who don't even do what they "say" they will do. They are so unprofessional and literally 98% of the time I always have to call back over and over to get one simple thing done! They sound dreadful and are not helpful. This is ridiculous. I have to wait 40 minutes to a hour to speak to someone about MY account and MY money? To get things done the RIGHT way? I am so fed up with these banks making multi millions with OUR money and to not even have proper workers to help their customers? Absolutely disgusting customer service. SHAME ON THESE BIG BANKS! Do not trust them

I accepted a 0% introductory rate on a credit card from this company. My credit rating is almost 800. I really did not need it. They never notified me that the introductory rate was canceling! I called a representative and asked why they did not as required inform me that the rate was canceling. She put me on hold and never came back. I called back and spoke to an account manager who was the rudest most condescending individual I've ever spoken to. I paid the balance off immediately and closed the credit card. I guarantee you this company is destroying families!

I had over $18.00 rewards on my Capital One credit card. I was told by customer service that I could not get my rewards until my credit card balance was paid in full. When I fully paid my balance 2 weeks ago my account automatically closed. I called customer service and I requested that my rewards go into my bank account. I was told that since my account is now classified as " closed " I am now no longer entitled to my rewards. This is a scam bank with phony "rewards ". They LIED to the Better Business Bureau by stating that they have " no record of any calls " that I made to them about these rewards.