Capital One

Thank goodness, I realized it before I got entrenched in this horrible company. I opened a CD and decided the very next day, I didn't want it. I tried reaching out to them via email. Very frustrating. They don't have a normal message center like most banks to nowadays. Then I tried calling. The wait time is ridiculous. They say we will call you back if you don't want to wait. I did this twice and no one called back. Then I called in the morning and the wait time was very good, but I had to call 3 times as the phone line with each customer service person was in and out. One couldn't hear me at all. I feel that I dodged a bullet with this one.

I like the fact that i can link two accounts to my credit cards to make payments with. My Capital One cards both have a low limit but they redeem themselves by letting me pay as i go 2 or 3 times a month. Whats weird is sometimes a purchase will post yes⁸9⁹terday and be due today with tomorrow being late. I know its my fault but why is it i purchase something which posted yesterday with payment being due today and it being late tomorrow?

I have had a credit card with Capital One for over two years. I have been making payments with the same bank account. A payment made early and found out they changed a account that has been closed for over a year. The strange thing is I never gave that account number to make a payment. I was paying early and they asked well we can that payment now. No and then the well train customer service could never tell me where the number came from. Well made another payment early. And they placed a hold on the account. They had the money and now they just wanted to make your account look bad. Remember they are helping you just finding a way to hurt you.

Not my style of a shopping application, can't find what I want it's just what they want you to see. It's very controlling of them. I wanted to find a ring and it was too many hoops to jump through and grew tired of trying. So disappointed.

Paid on the due date. Paid more than the amount due. They have an 8:00 pm cut off time for online payments. I was about an hour late. Called right away after making my online payment. Customer service rep said I would have to call back after the late charge posted to my account. I called back, and they wouldn't waive the late fee! Ridiculous. I paid on the due date! I called right away. If you are not going to waive the late fee than please tell me upfront. What a waste of time. NEVER get a credit card with these people. They will keep you in debt forever,

They f; in suck. I have a CC with them but they wont give me online access through the app however, they will always help me out over the phone. They wont email me my statement but they will mail them. Its all $#*!ed up and im livid. They suck balls.

All other banks that I know that pay two days early, meant business days. So I get paid by my employer on Tuesday, but capital one pays me on Sunday. The bank I came from pays on Friday and my coworkers banks pay on Friday. So Capital one's idea of paying two days early isn't the same unfortunately and would be nice to get paid before the weekend starts. I will change banks soon for that reason that actually pay two business days early and not 2 calendar days early.

The reward redemption rate VARIES, and is hidden. 100 miles = $1 on some, but = only $.80 for others, and only $.50 for most others.! So be careful how you redeem your miles because you may only get HALF of your value! Capital One does NOT tell you this readily. The redemption rate SHOULD be clearly divulged on their website.

They have a bunch of indian customer service who barely speaks ANY english, and keeps transfering the call to another department if they can't deal with your issue. I was transfered in a huge circle, from Capital One to Hudson Bay, then back to Capital One, and then somehow to Neo Financials. Lol Not using any of these three providers in the future. Do not recommend.

I recived the card. Went online to set up account. They wanted entire ss no, i do not put it online. Any other card only wants last 4 numbers. I cal cs it to 20 min. For her to finally close it after asking dozens of questions that had nothing to do with account

I took the golden one because my gf kinda convinced me. Not very happy with them thou. I was trying to use the card abroad and it was not working even that they say on the site it is working. Called them and they fixed it but it could be delivered better.
Totally canceled this credit card after to fraudulent charges. Turns out I cannot use the credit card but hackers don't have any issues to charge my account.
After waiting 1 hour on the phone finally I am proud non owner of Captial One Credit card.

I wish I could give a lower rating. Constantly locking me out of my card for suspicious activity and when I call in to get it unlocked, they ask for me to send in driver's license, social security card and proof of residents after I went through all the security measures. I wouldn't use their card unless you want to stay on the phone constantly

*WARNING* warning
Worst thing I've ever done was going through capital one. If you try to cancel the card they literally have up to 90 days to pay you back your money they take your money out of your account apply it to your credit card statement and then wait a week for the money to be available to your credit line again do not get this card or use capital one... Disgraceful

This is the worst credit card I've ever had. This company does honor monthly payments unless it's in the full amount. If not in the full amount, they continue to add interest charges even if you pay the full amount before the next due date. They claim they continue to add charges daily! What is the point of a credit card if I spend 2,000 and have to pay the FULL amount the next billing cycle. There's no point in a minimum payment if that's the case. I'm not even going to mention customer service. Long waits for bad news.

For the last three pay periods I have noticed 200 dollars missing from my checking account. I have called capital one and they try and make it seem like I am the crazy one. I sit down and do the math at the end of the week and I am missing 200 dollars again. They will try to make it seem like like I have spent it. Is there any bank out there that is not stealing from their customers?

I disputed a charge from an airline that charged me a "change fee" for a connecting flight where the first flight was late. I provided all the documentation to support the fact that the airline acknowledged the flight was late and their airline's policy on the support they provide when a connecting flight is missed. Even though they had the required evidence, CapitalOne refused to help. Terrible customer service and you will not get their support when you need it most.

My credit score is 700. I have many cc and use less then 20%. Capital one will not increase my limit nor give me another card after having them for 4 years. I haven't used my card in 3 years. Today i went to use it and they froze it for fraud. No big deal, right? Well, after confirming its me, through two emails and a text, my card is still frozen... 😅 I called the little man gave me the run around and asked personal info 3x -- I answered twice but on the 3rd question I refused to answer. I asked for someone else. He threatened it will take longer and I'll be on hold because to high call traffic amd they only will help someone with "good attitude"--- It was 5am and I'm trying to get gas.

Liars. Pure unadulterated lying company. Full of fraudulent lies. Run from this repugnant company as fast as you can.
I had a secured card with capital one, had it for years. Never had an issue with it. Then I get ill for about a month, had a financial set back, which affected my secured credit card and then I get back on my feet, pay off my card/ then after I pay my card in full, I get informed my card had been canceled. No chance was given, nothing. Just canceled.

Is that normal practice for your company? Just throw away clients? I know I am a small insignificant account; I am a blue-collar working man, not a millionaire or anything, but I am still a client. Probably not for long though. I am looking into other banks due to being treated like I was nothing by your company. I guess years and loyalty mean nothing?

Again, I am very disappointed with your service and how it treats its clientele.

Thank You and Good Day