CanvasDiscountReviews 1,059

If I could, I would not leave a star at all. After I received my print with lines in it, and reading the online reviews, I decided making a phone call would be a waste of my time. I have dealt with them via email. They don't read my entire email. They will not refund my money (I used Groupon, that's a whole different fiasco entirely). My first canvas had lines through it. When I uploaded the photo (which prints perfectly on other photo sites, mind you) and checked the preview (which is only a tiny thumbnail) the photo was fine, no lines. My canvas had lines in it. I reported this in my email and they said they would refund my money after I had sent them digital proof that I'd destroyed the print. Their site guarantees 100% satisfaction and I asked if we could print it again. They said they could if i sent a photo. I sent the file and they said I did not (I had blind cc :d my husband on it so I could see that the file was attached when I checked his email). I sent it again and they said my order would be reprocessed and sent. Got it today, and not shockingly, the canvas has lines in it. I'm only out $17, but the principal is that if you order something, you expect to get what you ordered. I guess that I'm getting what I paid for! I would not advise anyone to purchase from this company EVER!

Ordered four prints on two separate orders to be given as holiday presents. The first order arrived and the prints were marginal. One had a nick out of the ink, and it's important to note that the quality is not good. The canvas is not properly stretched, merely folded over a really cheap frame and stapled. The second order arrived completely smashed. I tried contacting the company the day of the delivery, but never could reach anyone. Repetitive calls to their 800 number were useless. Their hold just hangs up on you after 5 minutes... every... single... time... I emailed the company with the details of my order and photos of the damaged print. After several days someone finally contacted me through email and said they would replace the print. Two weeks later- no print. Sent another email following up on the print, several more days go by and the "customer service" rep sent me a tracking number of my ORIGINAL damaged package saying it had already been delivered. HELLO?! Of course, tried contacting them again by phone and get put on hold and hung up on. The other number in the signature of their email is equally as useless as it appears to be an out of area verizon cell phone number. And now, I'm out $100 and one Christmas present three days before Christmas.

Ordered 3 canvas prints and they are terrible. Washed, changed the color of the originals and they came out blurry! Been trying to contact them via email no response, when I call they hang up, I have even tried FB. So frustrating! Do NOT Buy from them. Total ripoff!

I ordered a canvas, wasn't even a photo, it was a sentence that I always say to my husband, I was going to give this to him for our anniversary. I love the fact I received it in two days, the actual print came out nice... BUT, it looks like a five year old assemble it, it is HORRIBLE. There are scuff marks in three places, the canvas was put on crooked and the corners are bunched up, it is NASTY. I am so disappointed. I sent an email and have called numerous times today, and after waiting on hold for exactly 3 minutes and 46 seconds it disconnects, how convenient. I usually never write bad reviews, and I always try to resolve any issues, but in this case I am so angry at their LACK of customer service. PLEASE STAY AWAY!

EXCELLENT! Easy, user friendly website, super fast service, and GORGEOUS canvas prints. I think if I had read some of these negative reviews earlier, they might have scared me off, but my experience was GREAT! I ordered four canvases of different sizes, and ALL came out great. Shipment was super quick and packaging was top notch! I'm tempted to get tons more of my pics. Done! Just have to make sure I don't run out of wall space!:-)

I ordered a canvas and it was perfect! It arrived within 4 days... which I was glad of because I had actually ordered it too late. And the price was cheaper than all the other websites I checked (there was a sale on so I don't know about normally) In addition, the quality was excellent! I had scanned in a picture to put on a canvas and I was afraid it would come out blurry... but it didn't!. It was easy and quick to download my photos. I haven't checked my credit card bill yet so I don't know if they charged the right amount or whatever like the one reviewer said but for the rest I was amazed! Definitely buying here again :)

I ordered two canvases on 1/30/14 and received them on 2/7/14. I thought that was a great turnaround myself. I was really happy with my order. I sent pic's from my Iphone and the pic's I received look just like the pic's on my cell, only bigger(16x24). I got one with the "POP ART" which I really love. For the price, you just can't beat it. I know you can pay a lot more on other sites and I'm pretty sure your pic's will look the same no matter how much you pay. Unless this company totally screws up any orders from me I'll be buying my canvas pic's from here. Infact I'm about to order a couple more.

I had a miner issue (one corner wasn't folded nicely) but I never complained about it. When they asked me if I was happy w the order I explained. Customer service was amazing. They offered me a replacement w/o returning the original print. I found that VERY GENEROUS but felt that problem was easily fixable; so I sent them an email that instead of replacement I'd like to get their best discount for future orders. They emailed and thanked me but didn't sent me any coupon code. However if I called them before my next order I'm sure they will give me the best discount.

I am a start up company, trying to find a reputable canvas company to print my photography on, for my clients. Being my own business, I would like to buy wholesale, not retail, but am having difficulty finding that online. Since doing my research, I have come across this site and the prices are right. Their website is nice, shows user ratings, offering money back guarantee, ease of use, etc. I decided to google reviews on canvasdiscount to see how other customers feel about them since I dont know anything about them (ie they were not recommended to me, I just happened upon them). Anyway, the 1st 10 reviews or so were TERRIBLE! That made me very uneasy. Continuing through the reviews, there were some very good ones, and some ok ones. However, they were all so inconsistent. One person thinks the quality is great, another says it stinks. One thing that I found common throughout, whether happy or not so happy, was their customer service. So while I was on their site today, I decided to chat with someone about my concerns. Their phone hours are only between 2-4pm Mon-Fri, so I was not able to have a conversation about this unless I waited. That is ridiculous, 1st of all. Only 2 hours a day they are available by phone? I did try to call anyway, and they have a message, but no ability to leave a voicemail. Check mark #2. No bueno. Anyway, upon my chat with Luis, everything was going fine initially, and then after my 2nd or 3rd question, he no longer was responding. We discussed the return policy, the resolution in images as for quality of images on large size canvases, etc. Nothing rude or anything. After no response for several minutes,, I asked if he was still there? No response. I then typed, "hmmmmmmm..." Again, no response. Several more minutes passed and I asked if he was still there? No response. I closed out the chat with, "I guess this is a sign. Thanks" So yah! If this is my FIRST contact with the company, no way in hell will I be ordering anything from them, EVER! They cant even maintain a chat conversation. Unreal.

FRAUD! FRAUD! FRAUD! I purchased a canvas from them because of their promise of Christmas delivery. While it's still only the 22nd, I haven't received notice of shipment. I tried contacting them through their customer service and through Facebook with NO REPLY. When I placed the order, they withdrew the funds from my account. Mysteriously, upon questioning where my order is, that transaction never went beyond "pending".
Also, they are not a Florida company. When the charges come, they are overseas and you will most likely get hit with an extra charge from your bank.

I ordered a christmas gift weeks ago to make sure I had it in time to give to my nephews. When I logged into the site, it said it was shipped after a few days, but I never received a tracking number. Customer service email response was that the order was being "reprocessed" and I'd get it soon. Another 10 days goes by and I haven't heard a peep from them and the login information says the same thing prior to the "reprocessing" email. I now have to go out and shop again for my nephews. Really bummed because this site was highly recommended by 2 photographer friends. I'll be sharing my experience with them so they know service isn't what it use to be.