I ordered a christmas gift weeks ago to make sure I had it in time to give to my nephews. When I logged into the site, it said it was shipped after a few days, but I never received a tracking number. Customer service email response was that the order was being "reprocessed" and I'd get it soon. Another 10 days goes by and I haven't heard a peep from them and the login information says the same thing prior to the "reprocessing" email. I now have to go out and shop again for my nephews. Really bummed because this site was highly recommended by 2 photographer friends. I'll be sharing my experience with them so they know service isn't what it use to be.