35 reviews for CanvasDiscount are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Mel S.

Texas

1 review

0 helpful votes

Frames are NOT correct size

December 29, 2021

I recently purchased four (4) 12 x 16 canvas frames from CanvasDiscount. I was actually well pleased with the color reproduction, the canvas quality, and the quick delivery. HOWEVER, BEWARE: TWO MAJOR PROBLEMS:
1. CanvasDiscount Frames are INCORRECT size!
The canvas frames I received were all suppose to be 12" x 16" but in fact all the frames measured 11.75" by 15.75"... not a big deal if you are not going to FRAME the print... however, when we took the CanvasDiscount "undersized frames" to Hobby Lobby to buy a standard 12" x 16" frame, the canvas print fell through the Hobby Lobby 12" x 16" frame opening. Yep, if you want to FRAME a Canvas Discount canvas frame you have to order a CUSTOM frame!

2. Positioning of the PRINT on the CanvasDiscount frames.
We ordered four (4) prints. None of the prints were tacked to the CanvasDiscount frames the same. Some even showed the "stretched" sides on the front of the mounting making the sides visible on the front of the print surface. Basically when you order your prints, CanvasDiscount's order program takes you to a page where you line up your photo to display the way you want it to look on the finished product. Well here is the problem... since their wood stretcher frames are not true 12" x 16" wood frames, the printed photo IS printed as a 12" x 16" print (plus the stretched/mirrored/black or white sides) which leaves. 25 inch on the sides for the person stapling the print to the frame to fold over the wood stretcher frame. None of the 4 mounted prints were the same and on two of the mounts, the canvas was not stretched tight enough to prevent wrinkling of the print.

We did NOT return the prints... we resolved the problem by going to Walmart and buying a package of six (6) Essentials Best Quality 12"x16" stretched canvas frames (see photo) and then we removed the prints from the CanvasDiscount wood stretcher frames and then mounted the print to the Walmart canvas frames (we didn't even bother to remove the canvas from the Walmart frame, instead we just stretched the print over the Walmart canvas, properly aligned it and stapled it on). Worked like a champ and now the prints are properly aligned and on a true 12" x 16" frame that FITS into pre-made 12' x 16" frames for Hobby Lobby (or any other pre-made frame vendor).

Date of experience: December 29, 2021

Nicole B.

North Carolina

1 review

2 helpful votes

Don't believe the turnaround times or the quality/satisfaction guarantees!

August 12, 2019

The turnaround/shipping times promoted on the company's website is not at all accurate, which has lead to my business losing out on $$ opportunity. I was offered a profitable business opportunity from a local vendor on short notice. I chose canvasdiscount.com SPECIFICALLY because of the quick turnaround time advertised on their website. I have screenshots from their homepage that states: "Ready to ship within 24 hours".

I placed my order on July 26,2019 after business hours had closed. So I expected that my order would be started the following Monday and shipped out Tuesday. The website states that shipping is usually 2-6 business days, so I was confident I would get my order by the end of the week.

When I hadn't heard back by Tuesday (July 30), I emailed customer service (as that was the ONLY way to contact them listed on their website). I heard back on Wednesday (July 31). The email I received back says:
"Please note that all orders enter productions after our accounts department has established receipt of payment. All orders enter the production planning at 7 A.M. during the business days or the next business day at 7 A. M if the order was placed after this time during the day.

The manufacturing lead time for:

1) canvas products is 1-2 working days.
2) photo gift products is 3-5 working days.

Delivery may take:

1) canvas products 3 - 5 working days.
2) photo gift products up to 14 working days."

I went online to double check what I had read, and the "24 hour" promise was still there on their homepage. I dug deeper and also found on their shipping FAQs page: "Wall decoration (which my order falls into) shipped within 24 hours, delivery in 2-6 business days."

This email was unacceptable to me as it was CLEARLY different than what was advertised online. I then searched on Google to find the company's number so I could speak to someone in person. The person I spoke with on the phone told me that my order went into production on Saturday (7/27). She also told me that my framed products took longer to produce, hence the delay, but again... THIS IS NOT MENTIONED ON THE WEBSITE. On the website, it says that wall decoration ships in 24 hours and both canvas and framed products are advertised as "wall decoration" on their website.

I reached out to the company via Instagram and received no response.

My husband reached out them on Twitter and received no response.

I only received a response once my order had shipped. But I didn't need it at that point because it didn't arrive in time and I lost out on a sizeable sale and marketing opportunity. When I asked for a refund, they told me they would refund if I sent the giant order back on my dime (which is unacceptable as some of the prints are 30x36!) or if I destroyed all the products and sent proof of the destruction. How crazy is that!?

I am extremely disappointed in this company (and the lack of response I have received from my complaint) and will NOT recommend them to my fellow photographer peers or customers.