I had a miner issue (one corner wasn't folded nicely) but I never complained about it. When they asked me if I was happy w the order I explained. Customer service was amazing. They offered me a replacement w/o returning the original print. I found that VERY GENEROUS but felt that problem was easily fixable; so I sent them an email that instead of replacement I'd like to get their best discount for future orders. They emailed and thanked me but didn't sent me any coupon code. However if I called them before my next order I'm sure they will give me the best discount.