Brianna K.

I am a start up company, trying to find a reputable canvas company to print my photography on, for my clients. Being my own business, I would like to buy wholesale, not retail, but am having difficulty finding that online. Since doing my research, I have come across this site and the prices are right. Their website is nice, shows user ratings, offering money back guarantee, ease of use, etc. I decided to google reviews on canvasdiscount to see how other customers feel about them since I dont know anything about them (ie they were not recommended to me, I just happened upon them). Anyway, the 1st 10 reviews or so were TERRIBLE! That made me very uneasy. Continuing through the reviews, there were some very good ones, and some ok ones. However, they were all so inconsistent. One person thinks the quality is great, another says it stinks. One thing that I found common throughout, whether happy or not so happy, was their customer service. So while I was on their site today, I decided to chat with someone about my concerns. Their phone hours are only between 2-4pm Mon-Fri, so I was not able to have a conversation about this unless I waited. That is ridiculous, 1st of all. Only 2 hours a day they are available by phone? I did try to call anyway, and they have a message, but no ability to leave a voicemail. Check mark #2. No bueno. Anyway, upon my chat with Luis, everything was going fine initially, and then after my 2nd or 3rd question, he no longer was responding. We discussed the return policy, the resolution in images as for quality of images on large size canvases, etc. Nothing rude or anything. After no response for several minutes,, I asked if he was still there? No response. I then typed, "hmmmmmmm..." Again, no response. Several more minutes passed and I asked if he was still there? No response. I closed out the chat with, "I guess this is a sign. Thanks" So yah! If this is my FIRST contact with the company, no way in hell will I be ordering anything from them, EVER! They cant even maintain a chat conversation. Unreal.