CanvasDiscount

I regret to report a disappointing experience with this company. My order arrived in a severely damaged box, resulting in a broken and unusable canvas inside. Also the canvas size was about almost an inch smaller than the size I ordered. This was particularly disheartening as it was intended to be a Christmas gift for my parents.
I've documented the condition of both the box upon delivery and the damaged canvas with 6 photos, clearly showing the extent of the damage. Despite sending 5 emails to customer service, I have yet to receive a response, which has further added to my frustration.
Based on this experience, I'm hesitant to recommend or purchase from this company again. I hope they will address these issues:
Improve packaging to ensure products arrive intact
Enhance customer service responsiveness
Implement a clear process for handling damaged goods
I encourage potential customers to consider this feedback when making their purchasing decisions."

Their interface for uploading is good and easy to use. The quality is never an issue as it has always been great. Great pricing too. I like the quick turnaround as well. I mostly go for the canvas prints. They are ready to hang and are very light in weight.

Order was placed on 12/12 and production was finished 12/16. The website said guaranteed delivery by Christmas if you order by 12/18. Today is 12/30 and I still do not have the item and their customer service department will not even discuss this with me and let me know that it would be 12-15 business days after shipping on 12/16. It is being shipped from overseas so clearly they had no intention of ever delivering this before Christmas. I would have looked for another gift if they were honest on their shipping time but here is another business acting shady but me and my gift recipient are the ones that pay the price.

As a professional artist who has been selling reproductions of original, digital art for decades, I count on CanvasDiscount to deliver quality, vibrant prints to my door faster, faster, and more economically than ANY of the competition. They're very responsive to issues and concerns and personally follow through. CanvasDiscount is by far, the BEST!

My canvas came out blurry and incorrectly cropped. I believe the cropping issue was because I was doing it on a mobile phone. But the site never should have let the order go through if it was going to come out blurry. Other sites have warning messages and since I didn't get a warning I expected it not to come out blurry. I used a 3.5mb photo taken by a professional camera. Canvasdiscount.com dismissed me while adding that "Inevitably some details, especially in dark areas, will be lost." They sent me a 40% coupon for my next order. Was there not a single human along the way that could see they were creating something awful? That's $100+ in the toilet and a large piece of trash added to the environment. I won't ever use them again.

This was my second order within a month. After a great result on my first order we decided to get stuff for all our grandkids. It was another great experience. Reasonable price, good quality, fast shipping, and excellent customer communication. I highly recommend. I would also recommend watching for sales as the sale prices do change often.

1st order I did through them was good, fast with reasonable shipping. 2nd order, email listed a good price, I made canvases and those prices showed in cart. Unfortunately when I placed order I didn't pay enough attention and was charged nearly double the advertised price - over $11 for an 8×10. Of course they were unable to do anything about it.
The canvas quality was good, but watch the pricing!

Not only was my blanket not made in the USA... I got the run around. Had to try and Track it using some European shipping company, when I was contacted by canvas discount today they said it was missing and I could get money back... this should have been offered weeks ago... hell yes I want my money back so I can use it to buy one at the other online site I usually use! Horrible

Was supposed to get on MOnday, Fedex has no idea when it is coming and Customer service says I have to wait until the 24th, missing the ceremony I was going to give it out at. Terrible
company do not use

Sent me a half empty canvas photo orientation is wrong. Complained asking for a reprint in the correct orientation, recieved a fake offer for 40% off the next purchase no reprint in spite of the 30 day money back gurantee which is a lie and so is them offering to reprint it.

Product is beautiful... canvas prints that I received are gorgeous! However, I recently experienced an advertising gaffe with CanvasDiscount.com and encountered many roadblocks along the way, but I am very pleased to say that everything was resolved and they really do care about their customers! I've spoken directly with their Customer Service Manager (Alex), who has been nothing short of exceptional throughout this process, on numerous occasions... he has gone above and beyond to make this situation right. I was very disappointed with their customer service when this ordeal began, but now I must say that I am extremely satisfied! CanvasDiscount.com has earned a customer for life... thank you for everything!

Trying for the last 5 days to get a hold of someone besides Kelly& Call to get hung up on! Email that received information would have nice instead of being redirected to robot Questions ~ never a Agent available.