jessica d.

Ordered four prints on two separate orders to be given as holiday presents. The first order arrived and the prints were marginal. One had a nick out of the ink, and it's important to note that the quality is not good. The canvas is not properly stretched, merely folded over a really cheap frame and stapled. The second order arrived completely smashed. I tried contacting the company the day of the delivery, but never could reach anyone. Repetitive calls to their 800 number were useless. Their hold just hangs up on you after 5 minutes... every... single... time... I emailed the company with the details of my order and photos of the damaged print. After several days someone finally contacted me through email and said they would replace the print. Two weeks later- no print. Sent another email following up on the print, several more days go by and the "customer service" rep sent me a tracking number of my ORIGINAL damaged package saying it had already been delivered. HELLO?! Of course, tried contacting them again by phone and get put on hold and hung up on. The other number in the signature of their email is equally as useless as it appears to be an out of area verizon cell phone number. And now, I'm out $100 and one Christmas present three days before Christmas.