CanvasDiscountReviews 1,059

I was disapointed with the print of my painting that you did. Your printers left a 1/3 inch space unprinted at the top and bottom of the print.
I sent the sales department an email asking to return it. I received no answer, so I have been considering ordering one from one of your competitors.
These prints are of properties I have sold for clients. It is part of my business, and I cannot present an obviously flawed canvass to my client.
Jerry Edwards
*******449

SOOOOOO ticked off at this company. Ordered a canvas and they say "guarantee 72 hour turn around". I never received the email saying it was sent so i called there and of course got a voicemail and couldnt leave a message. Called over and over and over, finally got someone to anser and spoke with a real person. Was told the order failed to upload, they did see the order though. Was told by a supervisor "Julian" it would be done that night and whould be delivered by December 20, and that i would recieve a coupon by email for 50% off. Well today is the 20th, still never received a email that it was sent, never recieved a email with a coupon. AND CANT get a person to answer the phone. WHAT A JOKE. WILL NEVER use this place again. Thanks for upsetting my kids, now there present for their dad isnt here for them to give him!

Ordered my prints on December 4th because they advertised 24 hour turnaround time. It's December 19th and I STILL have not received them. I have called twice. The first time, the person told me they assured me they would arrive by Dec 21 (leaving on a 10-day trip Dec 22nd). The second time I called, they told me the prints are in transit and scheduled to arrive on December 23rd! I am pissed. I understand that this is a busy time of year and that they had "printer issues", but don't advertise 24 hour turnaround time over the holidays if you cannot deliver.

Amendment to my previous review- I finally received my prints after we returned from our trip. The prints are lovely and were very well-wrapped for shipping. The company ended up refunding me 25% of the cost of my order because of the inconvenience. It amounted to about $36.00. I was grateful for that, especially since I had to in turn ship my prints to their recipients. The company must value customer service since they even offered me another discount after posting my earlier bad review. All in all, I was not please that they didn't make it to me on time (1 star) But, they were very nice once I received them (5 stars). This averages my review to 3 stars. If not in a rush to get my prints, I will likely order from them again since their quality and customer service was good.

I have never wrote a complaint email ever. This was my first one. I was sooo pissed! Here was the email I wrote them:

I've had made many orders over your "canvasdicount.com"

#USA*******097

This is I had used the "SAVE75" discount code you guys emailed me.

I then saw on your site the all orders over $75 get free shipping. I got my email of confirmation and it had said I was getting charge shipping? I thought simply there was a glitch of some sort. So i decided to call in "*******926"

The guy I talked to told me I need to order over the Canadian website. I had no idea there was one. Your employee said once you order over the Canadian site, I should call back in and you guys would apply the credits that I was expecting, hence "SAVE75" and Free shipping over $75.

Then I called to get my credits with my Canadian order "#CAA*******373"
The guy I talked to found the guy I was originally talking to and said they will apply a $70 credit. I was happy that you had kept your word. Later that day I was realizing there was no confirmation email for that credit. So I called in again! They lady I talked to said there's no record of a credit being added?

I'm pissed! I can't believe what I had to go through. Very misleading and a waste of my time! You will not see me ordering from you again and I will be posting this email on sites that rate your site.

VERY BAD CORDINATION WITH YOUR EMPLOYEES! VERY BAD CUSTOMER SERVICE!

Its a joke, customer service continually sending lies such as, the USPS will not accept packages destined to APO. Considering this is a joint service between the USPS and the military they really should get their facts together before finding some lame excuse. I have received shipments from canvaspeople.com and other online vendors mailed with fedex, which is then turned over to USPS or by USPS which gets delivered no problem. Customer service seems to be lazy and not willing to fill out a customs form. The website clearly accepts FPO/APO address. Service members or anyone station overseas be careful dealing with this company. The best answer would have been to publicly state your policy versus accepting an order, waiting three days then trying to convince the customer of mailing it to an alternate address. News flash, stationed overseas.

I love ordering canvases from this web site. It always fast, good quality and good prices. When I saw web site I didn't believe the price, incredible deals. I thought it would be something wrong for that price, but IT WAS PERFECT! It was such a good quality that I ordered few days later another one... I been buying from them over 2 years now and I absolutely love it. I would recommend to anybody who want nice canvas! Great choices of sizes, colors and frames... Love love love it