This company did exactly what they said they would and provided a decent discounted rate for the size canvas we purchased.
Be sure when you're submitting an image, that it is a high quality image, 1920x1080 or larger. The greater the definition, the better the canvas.
Everyday we get to walk down our hallway and see our beautiful girl. Thank you
I ordered 1 print and thought it was great! I soon proceeded to place 3 seperate orders of multiple sizes and pictures from a cell and from a regular camera! All simply amazing! They also came within 4 days of the day I ordered them! I highly recommend them! Very happy!
Canvas discount has quality and clarity... I will always use them for my photos. I take a lot of wildlife photos and winter landscapes. That is my favorite pass time. I love putting them on canvas, that's why I love canvasdiscount so much they have great discounts and they are shipped in a timely manner. Thanks again canvasdiscount!
I ordered on Nov 30th to make SURE it was there by the middle of Dec. After the first 14 days and many emails, they said they were "a few days delayed". I get it, less workers and the holidays—But don't promise it to be there by a certain day. Needless to say, it took exactly 25 days from ordering to delivery to get it completed, and that was only after getting the BBB involved. (Due to poor communication on their part.) If you need something for this summer, order it now!
I purchased 3 canvases for Christmas gifts in early December. I didn't get them till January which I get they may have been backed up and my mom/mother understood. When i got the products they were distorted/blurry & the Back was just sloppy. It also came from Germany not USA as claimed. I've ordered 6-8 canvases before from them & they were great & came in 2 days. However, when you call from 11am-4 est (bc they're only "open" mon-fri during these hours) you get hung up by the system after 10 min. You email and you get no response. It's February & I've yet to see a refund DONT USE
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasdiscount.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasDiscount Team
I ordered a photo of my kids from canvasdiscount a while ago. I went for the bigger size since I wanted to place it over the fireplace and I am so happy I did. Canvas is beautiful. I have received so many compliments! I will definitely get a few more of them just as soon as I get clear up my mind as to which photos to choose
This is genuine review.
I don; t usually write long experience, I don't like that, so I'll short and tell how it was in few words...
The experience was great with this service! No issues with payments, shipping or any misunderstanding.
Outstanding seller and very responsive customer service at any question. Received the canvas as just described. Very happy with the deal!
Caroll
This company has very poor customer service. You can't get thru when calling stating there is a very high volume of call even when you call at 11am M-F... They have good work... and but lousy customer service. I wont do business with them ever again. I place and PAID for a product on 4/28 and have not heard back from them at all. This is so sad to have this happen here in America...
EXCELLENT! Easy, user friendly website, super fast service, and GORGEOUS canvas prints. I think if I had read some of these negative reviews earlier, they might have scared me off, but my experience was GREAT! I ordered four canvases of different sizes, and ALL came out great. Shipment was super quick and packaging was top notch! I'm tempted to get tons more of my pics. Done! Just have to make sure I don't run out of wall space!:-)
I am really disappointed of so many bad reviews. How can a company be in business with this type of negative reviews. I am missing the point here, will any person place a order from this company at all. I would like to hear from them.
Fernando Morales
Ordered but never received it... told them about it so they said they resent it bitgave me the same numbers as the previous package and never sent it again... really. Messed up my Christmas as I have no gift for my mom who I see once a year
We're sorry you haven't received your order yet. We want to help you as soon as possible. In order to check the shipment status for you, please send us a short email and tell us your order number.
Received the canvas prints and there was a problem. I took pictures of the problem and emailed them to customer service. They contacted me right away and said that they would redo the order. The print quality is very good, but knowing that I can trust their service will make me buy again!
I love ordering canvases from this web site. It always fast, good quality and good prices. When I saw web site I didn't believe the price, incredible deals. I thought it would be something wrong for that price, but IT WAS PERFECT! It was such a good quality that I ordered few days later another one... I been buying from them over 2 years now and I absolutely love it. I would recommend to anybody who want nice canvas! Great choices of sizes, colors and frames... Love love love it
They sent me the wrong order twice. I reached out after the first shipment came and I asked for a replacement. They never responded and sent me the wrong one again. When I reached out a second time asking for a refund as I just ordered the print from another site, they took 2 weeks to respond. They stated they were going to send me another replacement. This was a slow and frustrating experience. I still do not have the print I designed and paid for or a refund. I think after sending the wrong print twice, a refund is warranted.
Canvasdiscount's products are terrible. The heads are cut off on several photos. Other pictures are misaligned and off center. I sent photos of what I received back to the company for review and they responded that there are no grounds for a complaint. They obviously do not look at what they send out. Buyer beware.
Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask for your order number.
I was delighted to find a canvas printer that offered such quick service because I needed the canvas quick. They did not ship in 24 hours. The ony thing they did fast was process my payment. They shipped after 5 business days.
Contacting them to cancel the order and get a refund was aggravating and pointless. They can't cancel the order once they receive your payment. The worst thing is that to get a refund, you have to destroy the canvas you ordered. You cannot return it. Total intimidation.
I will not do business with this company again. If I could have given them 0 stars I would have. There's plenty more I could say, but I'm so disgusted that more words are not likely to help.
Besides, I have to go rest up. It MAY come tomorrow--12 days after I ordered it-- and I need to have enough energy to shred the canvas print of my daughter so I can get my money back.
Terrible service. Terrible communication. Terrible experience. Don't do business with this awful company.
This is my first experience with photos on canvas. I was so happy with them when they arrived. My husband and I jumped into whitewater kayaking late in life and fell in love with it. I sent two of our photos crashing through a Class 3 rapid called Cucumber on the Lower Youghiogheny River in PA - they came out very sharp and clear - I was amazed and the shipping time was very quick. We will be doing this with more of our action shots! Very satisfied!
I couldn't be more happy with your service as well! I ordered two canvas'... same photo. I was truly impressed and well... ecstatic... would be a good word to describe my reaction! You've got a loyal customer now. Thank You!
The photo puzzles are horrible! Don't waste your money! The pieces were not even completely separated and trying to get them apart was a nightmare. Pieces ended up torn even though I spent a ton of trying to take them apart carefully. The backing on the pictures is too thin and the picture was already separating from the backing when we received it. Its a very cheaply made product and not even worth the $5.99 I paid for them.
Just placed my second order this morning at approximately 10 am... just received notification at 4:45 pm that my order was finished and ready to ship! WOW! My first order recently arrived in a timely manner and the canvas print looks great! Quality wood frame and workmanship! As a serious amateur photographer, I rely on solid relationships as part of my business... and CANVAS DISCOUNT DELIVERS!
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
CanvasDiscount has a rating of 3 stars from 1,059 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasDiscount most frequently mention customer service, credit card and tracking number. CanvasDiscount ranks 6th among Photo Printing sites.
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.