I order three canvas print of landscapes. The colors on the print are quite a bit lower in intensity and the printed images lost about three inches around. Quality of frame construction was good and they were packed and shipped with care. I would not use them again for this type of reproduction.
I received defective products almost a month ago as you can see in one (image scuffed) of the photos I attached. I contacted customer service numerous times before I got a response to which I replied. Nothing. Left a review at another site and I got another email that said the same thing as the last one so it seems to be pre-fabricated because they have to issue it so often. It says: "I apologize for the inconvenience caused to you.
Hey William,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.
We are facing a few delays due to the COVID-19 and that we are working with 50% capacity as of now which caused massive issues in packaging and shipping, however, please share your order details at matt@canvaschamp.com.
Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ
I ordered 3 pairs of socks with a face on each pair. I received one pair that was perfect. The other. 2 had 2 faces on it not one face. I informed them and I sent a picture of the mistakes. They were to fix the mistakes and send me the correct socks. I received them today and they are totally wrong and they looks even worse. The faces are huge and cut off Both photos are on the same sock again. Only only person should be on the sock.
Dear Kris,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
My 3D moon came 2 days late, didn't work, and the layers were pulling apart. There were gaps all through the picture then when I called and asked for a refund they kept saying "ok. I'll send a replacement" and ignoring that I wanted my money back. After 10 min of that he finally said ok send pic to this email (that didn't even work) so I wound up responding to the confirmation email and 2 days later they said 24-72 hours and I'll have my refund. Here we are 84 hours later and still don't have my refund. This company is a joke! Don't use them!
Dear Paige B,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.
I would like to set this right for you, please share your order details at matt@canvaschamp.com.
Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ
My mother recently passed away and I wanted to make something special for my kids to have Christmas morning, so I made each one a pillow with a picture of them and grandma on it and they absolutely loved it! Will definitely be creating more for other family members
Hi Jessica,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
So I thought I was ordering from an honest company. I see now I was lied to about the time and date of shipping location. Poor communication. They didn't notify me that the pictures would be coming from somewhere else. Pictures were said to be delivered on the 17th, which is today. Now they're saying the item is delayed but won't give me a tracking number or even allow me to know a day they'll come. At this point, I want to reach out to my bank because now I feel like I'm being scammed. I still haven't heard back from customer service regarding my order.
Dear Nichole,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
We have shard your details to the fedex team and have kept you in the loop for the expedite delivery of your package.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I placed an order for a customised puzzle for a friend's birthday and wanted it at least before I left town. It said it would be delivered by today but is still in production. I tried raising a ticket and calling customer care. But I have received no response whatsoever. After making a big payment for this, I expect at least decent customer service. No one even answers your call!
Hey Akshara,
I apologize for the inconvenience caused to you.
Please know that we were working with 50% of staff due to the COVID-19 which caused a lot of unscheduled delays.
Please know that we are bound to provide 100% quality along with exceptional customer service.
Please confirm if you have received the package or not by emailing me your details: matt@canvaschamp.com and I will take care of it for you on the highest priority.
Please accept my sincere apologies for the delayed response to your review and for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
Canvas Champ has amazing quality and customer service. The only down fall is who they use to ship. FedEx is the worst shipping company I have dealt with. Each time my packages are late. Please consider switching to ups or dhl.
Hey Susan,
Greetings from Canvas Champ!
We are thrilled to know that you love us and the product delivered by us. We are known to provide you 100% quality along with exceptional customer service.
We will share the feedback with the shipping team in order to improve our quality of service as per your expectations.
We will ensure to deliver the excellence and eagerly waiting for your next purchase with us.
We are available 24/7 via chat, call, or email. Please feel free to reach us back for any concerns or questions.
Warm Regards,
Matthew P
Canvas Champ
My order came 3 weeks past expected delivery date. No answer/return of phone calls to customer service. Emails- automated response. I actually thought this place was a fraudulent company! Trust me- there are better options for better price on other sites.
This is my third year purchasing canvases of our professional family photos. Exactly what I wanted. Easy to navigate. The design tool is easy to understand. Super affordable price. Thank you for providing a quality product at an excellent price! We enjoy them each and every day!
Dear Lisa,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I find CanvasChamp simple to use, searching and navigating, checking out, etc. My orders arrive quickly, each product is fantastic. I especially appreciate the products meeting or exceeding expectations!
I ordered 9 photo coffee mugs from these folks last week and didn't read the reviews here until afterwards. Became nervous that I would have issues.
They arrived today - two days earlier than promised after getting hung up in Customs in India and again in Cincinnati. The mugs all turned out as good or better than any I've received from other US based places in the past. Completely happy with my order.
They also included a free 8X8 canvas print which was flawless. Very surprised that it arrived mounted as that was not expected.
Used this company for two metal prints. The first shipment arrived quickly but both prints had black lines. I contacted them and they agreed to send new photos, which they did. The new metal prints arrived together laying flat against each other (no padding between the photos-scary). In addition, both had odd spots on them which I think was oil? One photo had odd white lines. When compared to the first batch, then seemed slightly better but by no means could I try displaying or selling these prints. It's reject office photos now. The quality is just terrible. I'm cutting my money and time lost... moving on. When you see a great deal, just check around before buying. I didn't and I'm out $ BTW, the photos do come from India which I did jot expect... I would like to find a low cost printer.
I ordered directly through there website and paid extra to have it delivered by a certain date. 16 days after the delivery date I paid for I am still waiting. I had to buy another gift for the occasion because they are so incompetent. Customer Service has refused a refund even though they did not keep up their end of the order. I no longer need or want the item as it's way past when I NEEDED it. Stay Away from Canvas Champ it's just lighting your money on fire.
Dear Craig,
We are extremely sorry for the delay. Unforeseen reasons are there for the delay and we truly regret that. We'll definitely compensate you for the delay.
We follow 100% customer satisfaction policy. Please share your order number along with reference to Sitejabber review via emsil at cs@canvaschamp.com and you can ask for shipping refund.
Warm regards,
Canvas Champ
Extremely unhappy, shop elsewhere! I can live with the long delays in shipping, but as other reviews reflect the packaging is skimpy allowing one of my large canvas prints to get a 2-3" tear in it from a puncture in the cardboard box. 10+ emails of correspondence later they are now asking for a copy of the shipping label (never before asked), which has long been thrown away (how many weeks am I suppose to keep all the packaging material?). I give up, I have spent almost $500 in orders through them and now I will go else where. I would add photos but they are larger than what is allowed.
Hey Robert,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I've used Canvas Champ several times for large orders (more than ten pieces) and with a variety of sizes. Production and shipping is remarkably fast. I'll continue to use them, especially if they keep sending out offers with special pricing. Very satisfied with delivery time, quality of materials and workmanship.
Hello Darrell,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp
This order was for close friends that lost their little one unexpectedly. I ordered the heart and moon light and they came out even better than I could have imagined. Thank you for doing such a great job.
Hi Lana,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
The canvases arrived in perfect condition. Very well wrapped. My son and daughter-in-law loved the wedding pictures. They will be a focal point of their living room. My experience was more than hoped for from CanvasChamp. I will definitely be using this company again.
Hi Cindy,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I did a bundle deal from them. 2 of the 5 frames were built extremely crooked, i don't know how anyone in their right mind would ship it like that. How am i supposed to hand a frame that isn't square. One side is at an angle! Very poor. There was also dirt hand prints on one of the other prints. Will not use again. You get what you pay for clearly.
Dear Sean,
I'm so sorry to know that. Please do not worry and take photos of your received products that shows defects/damages/issue then attach them to an email and send it to cs@canvaschamp.com and paul@canvaschamp.com with your order number in the subject line. Our quality team will get back to you.
Warm regards
Paul K
This review goes for James M who patiently addressed my queries despite there being a deluge of requirement specifications from my end. My emotions and expectations were best understood that gave an immense satisfaction so much so that I would be looking forward to place an order very soon...
Dear Keerthana,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful week ahead!
Warm Regards,
Canvas Champ
Overview
CanvasChamp has a rating of 3 stars from 1,045 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Bob,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ