CanvasChamp

I ordered over $100 worth of product through Canvas Champ. I had an old account with a previous address and my maiden name, that it kept defaulting back to no matter how many times I updated it. In the end my order was sent to this address I have not lived at for over 8 years! I have tried to talk to Customer Service and FedEx and they have both been unhelpful. FedEx is not to blame as they just did what they were supposed to, but when I spoke with reps at Canvas Champ they were rude, condescending, short, and entirely unhelpful. Additionally, I emailed also trying to find a solution and I was scolded via email because I had reached out in multiple ways. I found this completely rude and certainly not good customer support. I will not be ordering from here again and we will see if I ever see my family photos that are now with a stranger. Order through Walgreens. Save yourself the headache.

Ordered acrylic prints, website states "The acrylic printing is then processed with a white coating to give it a canvas effect and to preserve it for a long time" received prints without white coating. Packaged so poorly being shipped from India with only cardboard top and bottom and cling wrap around part of actual print was removed by spacer/mounts that came off so print is ruined. Waited on hold for almost 4 hours to only be disconnected. Absoluetly horrible job

CanvasChamp advertises that they print in Canada but products print and ship out from India - could result in a delay if you are were expecting a package to come from Canada. False advertisement.

Edit: On top of this, they typed the wrong province in the address and didn't include my apartment number or buzzer code which is a whole other mess to deal with.

I wanted to have high hopes for my purchase but unfortunately was let down. The quality of the products were terrible. I was suppose to receive a glass framed poster, but instead received a plastic framed wrinkled poster. (See images) My canvas came bent in the corner and paint was chipped on the sides. Overall dissatisfied with my purchase and will not purchase from them again.

This is probably the worst experience I have ever had ordering something online. It takes them 2 days to respond to even the simplest question and when they do it is just some canned response as if they didn't even read your email. After going back and forth with them waiting days for a response and getting no answers or resolutions I cancelled the order. What a waste of time. There are lots of other places to have canvas prints done online. Go to any of them other than Canvas Champs. Pathetic.

They use FedEx starting from India and when the item simply does not show up canvas chimp simply blames FedEx. They try to charge for a second shipment, never other options. Really really wrong. The item was going to a 24 hour doorman building in Manhatten at a major large building. The person they say refused to sign or the building "was closed"! Is and was bed ridden! This is why they are ranked number 9. I did not and was not going to write a negative review because all businesses have missteps and you need to let them function- but they brought this on by AWFUL service.

Would definitely buy again! My first picture that I sent in wasn't good when it was blown up to a larger size and looked blurry. They were very quick to rectify the situation and send out a different one free of charge without issue. It was done quickly and the second copy was excellent

I did not know the products are produced in India. There might be where issues of when I received my photo, there were scratches all over it. They could have padded the shipment more as it was going overseas but there was no damaged to the packaging itself, so it might just be a quality issue. Shipment itself didn't take very long, in fact, came in a lot quicker than what the original led time stated. The metal looks ok quality, but the edges are basically raw. I thought they would at least round the corners so that it isn't sharp. And I chose the pre-hanger option, which is just a square of thick foam tape on each corner. I there would be a hanger hole. There is no backing and the metal is about 1/8" thick. I would recommend they add rounded corners as this can be very sharp.
I was recommended of this site by a co-worker but I do not think I would order from here again as there are more options in the states I can go through and get a better idea of what I am ordering.

Didn't realize I was ordering from overseas until I checked reviews here. I notice many people giving bad reviews simply for slow shipping time, but this is my experience. I ordered 2 canvas prints on 10/6, received a shipping e-mail 10/7, and they arrived today, 10/12. I'd say 5 days for shipping from INDIA is pretty good. I'm very happy overall, my only complaint would be the wood in the frames is a bit heavy, quite a bit heavier than the frames I've received from other websites. The overall print quality is good and they are stretched well and not crooked or anything. I give it a solid 4 stars. For the price, I am very happy.

I ordered 19 magnets as wedding thank yous / christmas gifts. They are horrifically blurry and broken from the careless packaging. They say they are an American based warehouse but package came from India. It is two weeks before Christmas and now I have gifts for nobody.

Had the worst experience with canvas champ.com. My husband ordered me pictures of my kids and of us for Mother's Day it came over a week late and everything besides one thing was damaged and or misprinted. He spent over 250 and still has not got his refund for his order. Just disgusting!

My wife has been ordering her canvases from canvaschamp for many years now and is so very happy with the quality of work that's always been done. I wanted to surprise her with a picture that she loves so much and get it printed for her so I did the ordering this time. Process went very smooth, the only thing that was an issue was the shipping and by that it was 3 days late for arrival. Other than that canvaschamp has always ceased to amaze me with the quality of work that they sell!