My canvas prints arrived damaged due to over-packing them into a too small tube. There are wrinkles and a few places where the image will have to be retouched. These issues would have been worse if I planned to sell these pieces, but I only plan to use these as secondary displays.
I love dealing with your company. I have had several canvas prints done for my friends. All of them were very satisfied. The last picture was for me. It turned out fabulous and arrive sooner than I anticipated. Thank you so much for your service and I would recommend you to anyone.
Hello Shir-Lee
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
If ordering multiple items of the same thing, but want each order different, their system is not that user friendly. Need to do one by one by one. However, they are very helpful and helped me submit my order. Their turn times are also very good. I would order from them again.
Hello Rosiris thank you so much for the review and the feedback, for us every feedback is important and we will try to make the rquired changes and make the website more user friendly. We would wait for you to come back again.
Regards
Canvaschamp
I am thrilled with my order of 3 Custom Photo Blankets from Canvas Champ. I checked out several printing companies before I chose Canvas Champ. Many other companies told me my pictures weren't high enough resolution to work on a blanket. Others had poor reviews regarding thin blankets and poor construction. It's hard to choose over the internet without actually seeing and touching the actual product. I chose Canvas Champ and crossed my fingers. I'm so glad I did! The resolution and colors of my pictures on the blanket are absolutely beautiful. The blanket is also soft, thick, warm and reasonably heavy. The delivery was quick, and arrived before Christmas as promised. My kids were thrilled with them. To top it off, Canvas Champ offers many on-line coupons. I was able to order a third blanket for myself for free.
Great product at a great price! Thank You Canvas Champ, I'll be back!
Hi Lisa,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Called at 3:47 pm with a question I had from the web sight. Message said you were open until 4pm. I was then instructed to leave a message and phone number as no one was available to take my call. No one called back. This was Saturday and I needed to place order then to take advantage of 10% off expiring on Sunday. Monday would have been too late! They call me Monday and I get one coupon code 30% discount for all this and because is not my first order!
Dear Betty,
Thank you very much for sharing your experience with us.
We're sorry for the inconveniences, if any. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I ordered from Canvas Champ nearly a month ago and my order is currently in Jamaica, coming slow boat from India. The delivery date promised, when I ordered, was 2 weeks ago. Meaning, I should've received the package 2 weeks ago. I placed an order with them once before that took 15 days to arrive and the quality was good but I won't order again. It just takes too long and you're left wondering if you'll ever get your product (a way overdue Valentine's gift). My first order was late too, but the 2nd order is so far ridiculously late. Next time I'll order from a company in the US. The cost is about the same anyway.
Dear Customer,
I apologize for the inconvenience caused to you.
Please know that we are known to provide 100% quality along with exceptional customer service to our customers.
We generally deliver the package within 8-10 business days but the COVID-19 has affected our current delivery times as of now. I can assure you that we are back on track now and delivering the orders within 8-10 business days to the customers.
There was an issue at Memphis, TN and it is FedEx's main hub for all the packages which caused the delay in the month of February. Please know that we believe in improving our services constantly by our customer's feedback.
We are a USA-based company outsourcing in India for the production. We have the lowest price guaranteed in the market and we deliver almost across the globe. We have three production houses in the States, India, and the UK. Due to the COVID-19, we are processing all the products from our Indian production facility. We are still shipping out the Photo blankets from our USA production facility.
I will share your complete feedback with our management team to ensure that we improve our quality of service as per your expectations.
Once again, please accept our sincere apologies for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
Package arrived damaged, and the canvas was torn off with wood frame exposed on one side. The second picture was fuzzy due to it being blown up so large. I would have appreciated it if I had been notified that the picture I chose did not have enough pixels to make it that large. Also, the picture we chose was copied from All Posters, and across the front of the print I received, it says "All Posters". Not happy about that, but like the subject matter of the print.
Hi Doris,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Received canvas (3-piece)...while the print looks good, when we tried to hang it, we found that the framing was different from one panel to the next (different size wood) which made it very difficult to line up all three pieces to hang correctly. We also found that one panel was not square and that is very noticeable on the wall. Very disappointed. They would not offer replacement because I didn't want it made again in India (I only order from US companies for this reason). Stuck with what I have; if someone notices the size is off, I will tell them it was from CanvasChamp. This was a gift that was not very appreciated.
Hey Donna,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I love using CanvasChamp. I ordered a custom umbrella from them and it came out beautifully. I placed a second order of 6 more, but there was a mix up of what to put on them. I sent a picture of what was sent versus what was ordered, and they quickly fixed and replaced the entire order. Shipping is also very fast, 7-10 days arrival via FEDEX. I will continue to utilize this site... I am a real customer:-)!
I've bought from this company a few times now. I have ordered several personalized blankets and they look GREAT. Only one had defects in the sewing but I contacted them and they didn't hesitate to make me another one free of charge. I find them to be very quick to ship orders as well. I will be purchasing from them again.
L Gowdie
Hi Louise,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Getting the print-prep department to crop my photo correctly was difficult. They sent me a "proof" that cut off part of the dolphin's body on the right which is the focus of my photo, instead of cropping the left which is blue water. After I asked them to move the crop line to the right, a slight improvement was made. Yet, it is not how I would have done it. They did the same crop on the top & bottom. Very laborious. Overall printing was good. The final print was drop shipped to my client. I don't have a picture to show you.
Hi Alice,
Thanks very much for your balanced and fair review of Canvas Champ. I’m glad you felt our quality and service were well done. It’s something we’ve worked hard on and we’re pleased our efforts resonated with you.
Please get back to us if you have any other questions or concerns and we will be more than happy to assist you.
Best Wishes
Canvas Champ
The service provided by CanvasChamp is quite remarkable. I needed to change the delivery to not require a signature, and they were able to connect with FedEx and give new instructions. They even included me in the email conversation so I'd know exactly what was going on.
I did have a challenge with the color of the metal prints (far more intense than what I see on my monitor), but the service was wonderful. I will work the color issue in future orders.
Hello Toni,
Thank you for sharing your experience with us, we strive to provide 100% customer satisfaction and always try to get issues resolved. We are glad that we were able to help your package get delivered.
Regards
Canvaschamp
I was worried about photo quality at such a large size, but the website had recommendations on largest size possible and it turned out great. The print shipped extremely securely, so secure it was hard for me to get into it! I'd rather have a secure product than not, so no complaints there. All in all, great product and of course, at an affordable price.
Hello Melodi Y
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
Website promises delivery within a certain timespan, the order, when you receive confirmation is at least a week later. No idea what the quality is like if it turns up. Really wish I had read the reviews on here first rather than the selected ones on the website... Save your money
It has been a pleasure working with Canvas Champ. They matched pricing I found. They responded quickly to my emails. Great customer service team! Def refer and use them again because next week I need to order 12 canvas with 15% OFF discount what they send me. Thank you so much and I'm glad working with you!
Dear Jesus,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I have ordered and received 2 shipments, 1 metal and 1 canvas. Very good service and quality, and shipment from India was faster than expected. One minor printing issue has been resolved quickly to my satisfaction.
Dear Ken,
Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.
Warm regards,
Canvas Champ
I placed an order prior the Thanksgiving holiday for a canvas anticipated to be delivered by December 4th. I have yet received my item. When I check the status it states "In Production". Customer service is rude and gives you canned responses. This was a gift for my husband and now I have to figure out something else. I will never order from this company again! Also this is not a US based company.
Dear Leshia,
We're sorry for the delay and we believe in 100% customer satisfaction. We refund the shipping fee due to the delay caused by spike in order flow because of our BEST PRICE GUARANTEE and 100% CUSTOMER SATISFACTION GUARANTEE.
Please connect with us via email at cs@canvaschamp.com and we'll do the needful.
Warm regards,
Paul K
All the products I ordered arrived exactly as I expected or, in the cases of wrapped canvas prints, much better. Had slight issue with Fedex tracking not being accurate but CanvasChamp Customer Service was extremely helpful, and product arrived on time. Very satisfied and will order again certainly!
Dear Cbla,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
I've been ordering quite a few pictures that CanvasChamp has made into canvases and I'm really happy with the results. Not only do they do a great job, but the shipping time is FAST! I would recommend them to everyone!
Hello Mary,
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
I ordered 3 puzzles (each a different picture) that were to be given as gifts. What I received were 3 plastic bags filled with puzzle pieces with no indication of which picture each bag contained. In addition 2 of the bags had broken open during some very rough shipping (based on condition of outer box) so now I really have NO idea of which pieces belong to which puzzle. So, I'm left with $218 worth of trash filler for my trash bag. Never again!
Hello Frank,
We apologize for this we at Canvaschamp believe in 100% customer satisfaction. Please share us your order number along with the images of the boxes you have received on cs@canvaschamp.com and allow us 24-48 hours to respond back to you and we assure you that we will get this resolved for you.
Regards
Canvaschamp
Answer: I'm not sure about that but I think it's a small company and it's shipping from overseas so with my order I was just super patient and when I finally got it I had actually forgotten I ordered it and it was like a little surprise in the mail!
Answer: You probably won't. They do not care about the customer once the sale has been made.
Answer: I had the same issue - paid an extra $40+ to get it shipped by a certain date / expedited... day of expected delivery came and I call to find out they have just started printing it - IN INDIA... no way it can possibly ship in time for the wedding it was purchased for!
Answer: I cropped my stuff to get it to look right and to not say, like, "low resolution" and they came out beautifully.
Answer: NO use They don't deliver the product, they ARE Fake
CanvasChamp has a rating of 3 stars from 1,045 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
Hi Oscar,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details at stanley@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ