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CanvasChamp

How would you rate CanvasChamp?
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New Jersey
1 review
0 helpful votes
Follow Guddu M.
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I bought 6 metal prints with front mounts.

2 of 6 were damaged.

Front mounts did not come with complete hardware.

After about 20 emails and 1 hour on the phone, I've decided to forgo any refunds. Their customer service is so painful and

Date of experience: June 6, 2023
Jainam S. CanvasChamp Rep
over a year old

Hi Guddu,

Greetings from Canvas Champ!

I apologize for the inconvenience this has caused you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

New York
2 reviews
0 helpful votes
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Excellent Service
March 22, 2022

The quality of the printed canvas product was excellent! Buyers need to understand that this is not Amazon - they're in India; therefore, shipping will take 1-2 weeks (despite shipping within 1-2 days of ordering and using FedEx). I had a problem with my order due to the shipping packaging (tube) getting crushed on one end by the shipping vendor which put creases in the print. Canvas Champ re-printed and shipped the order with no additional cost to me. Very happy.

Date of experience: March 21, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Donna,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

North Carolina
4 reviews
7 helpful votes
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Initial quality is CRAP
November 19, 2019

My 1 star is based totally on the initial quality of the metal prints i received. The image I posted is the way all three look. It's just not in one spot but in a lot of locations on all
3. There are fine scratches on them also. Not that being printed overseas is bad but it sure makes getting in touch a royal pain and now I'm waiting to see what they are going to do to correct my problem. If it gets corrected I'll update my opinion of the company but that doesn't change a thing about the initial quality I received.

Date of experience: November 19, 2019
Idaho
2 reviews
1 helpful vote
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Photo Pillow
January 24, 2023

This site is awesome! Great customer service. I got a pillow photo of my mother who passed away, and it turned out perfect. The package came in a really well protected case to ensure no damage during the shipping process. And it came earlier than expected. Really love this company!

Date of experience: January 23, 2023
Jainam S. CanvasChamp Rep
over a year old

Hi Heidi,

Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.

We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.

Warm regards,
Canvas Champ

Illinois
1 review
0 helpful votes
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GREAT
January 17, 2022

I am planning on using this company for my all business to ship to customers. I trust their quality because if it is not perfect they do send an additional product for no cost. I have had this experience in the past and simply asked my customer to take a picture of the work, send it to me, then I send it to the company and there is no problem. Can't beat the price and they ARE handmade, which will not be perfect. Nothing is. But these guys are great. Customer service A++ too Thank you Canvas Champ I look forward to working with you!

Date of experience: January 17, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Carlene,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

New York
1 review
0 helpful votes
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ANCESTRY PHOTO
October 3, 2022

I was originally leery about ordering from an online canvas company. So many to choose from and SO many different prices. I was nervous of what the final product would look like, but that proved to be unnecessary. I was so pleasantly surprised when I opened my delivery. I am now over the moon happy with the print of my grandparents. The original artwork was done in Hungary and it was not in the best of shape. Canvas Champ repaired 95% of the defects [see photos] and it is so much more presentable. One of my 3 copies will be hanging in a local historical museum. Bravo Canvas Champs!

Date of experience: October 3, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Deborah

We are so grateful for your kind words. Thanks for sharing your review with us and the community It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.

I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.

We look forward to working with you again in the future!

Best Wishes
Stanley
Canvas Champ

Ohio
1 review
4 helpful votes
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I placed an order on 8/29/2021 and was charged 93.11. I waited and never received an email confirmation but the charge went through so I reached out on FB messager on Sunday asking about when I should get confirmation or my item. Magically they are unable to locate my order but still charged me. We are going on day 4 with no resolution. I called the 800 number and was told to be patient. The company is a scam Do not order from them.

Date of experience: September 8, 2021
Jainam S. CanvasChamp Rep
over a year old

Hey Jasmine,

Greetings from Canvas Champ!

I apologize for the inconvenience caused to you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.

Please share your order details at matt@canvaschamp.com to have this taken care of.

Once again please accept my sincere apologies for all the inconvenience caused to you. I will share the feedback with the production team along with the management team to improve our quality of service as per your expectations.

Warm Regards,
Matthew P
Canvas Champ

California
1 review
0 helpful votes
Follow vuong v.
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I AM REALLY REGRETTED.
August 10, 2023

If you're caring about the quality of acrylic print. Please dont try canvaschamp. They're really dont know how to handle acrylic print correctly. Their prints came out all scratches, oil finger prints, and the color look too saturated, noise and low sharpness. Im wedding photographer i used shutterfly and always happy with their quality but because i saw a canvaschamp promotion popup and i order about $500 worth of acrylic prints. But I couldnt use any of them. They're all terrible quality compare to my photo. I also ordered proof inspection by professional by them. All they do is put 4 red dots on my photos to demonstrate where the screws are :)) ) that's a hilarious. If someone willing to pay for the proof please make sure to double check their prints. Because they're really care about it not just put 4 red dots on the photo. If you're not seeing prints every week like me you might not see it's not big of a deal. But for professional work, please put your money somewhere else.

+1
Date of experience: August 10, 2023
Jainam S. CanvasChamp Rep
over a year old

Hello Vuong,

We are extremely sorry for this, please share your order number so we can have a look at this and we will get this resolved for you. You can email cs@canvaschamp.com and loop daniel@canvaschamp.in with your order number and the defective images and we will get this resolved at the earliest.

Regards
Canvaschamp

Michigan
1 review
2 helpful votes
Follow HEIDI L.
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I ordered 8 canvas prints. They all had bent corners. Several were stuck together. I had glue dropping from back off two of them. Missing ink in corners. Scratched surfaces. Horrible. Horrible horrible. Spent three hours trying to get my money back. I finally lost my S &$) on them. They are fraudulent company. Do not use!

Date of experience: July 24, 2021
Jainam S. CanvasChamp Rep
over a year old

Hey Heidi,

I apologize for the inconvenience caused to you.

We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.

I would like to set this right for you, please share your order details at matt@canvaschamp.com.

Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.

Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.

Warm Regards,
Matthew P
Canvas Champ

India
1 review
2 helpful votes
Follow Akhil S.
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Worst website ever seen
December 10, 2020

I have ordered a coffee mug at 27 November and today it's 11 November although near about 15 days. This website tells that they will deliver it within 5 days but today when I track it shows in production means in 15 days they are in production. And they also never pick their calls as when I call for customer support they always ask to wait for 2 minutes and cut the call... I am very disappointed I think the worst website ever seen... never but from this. And if possible I will sure and sudden file a suit... so after that this can't be happen to others...

Date of experience: December 10, 2020
Jainam S. CanvasChamp Rep
over a year old

Dear Akhil,

We sincerely apologize for the inconvenience caused to you. Our website provides live chat as well as helpline support 24 x 7 flawlessly. Please share the entire experience via email at paul@canvaschamp.com and we will do the needful.

Warm regards

Paul K

Ohio
3 reviews
0 helpful votes
Follow Sharon Y.
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The prints look really good, only my biggest one is not quite right on the frame, wrinkled. Not terribly, but it is noticeable, I asked for it to be redone and they had me send them pictures. They promptly replaced it my interactions with their customer service was pleasant. The prints are wonderful, I will be using them again!

Date of experience: February 9, 2023
Jainam S. CanvasChamp Rep
over a year old

Hi Sharon,

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.

Regards,
Canvas Champ.

Texas
1 review
0 helpful votes
Follow P Y.
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I needed the items delivered by a certain date. They were VERY LATE. No communication to let me know. I reached out multiple times, finally reached someone who told me it was late. It was a great product. Good job on it, but I will think twice before using them again on time sensitive gifts or items. Better communication on status of orders and shipments and estimated arrival would be much appreciated. Other than that, their prices are great and their products are excellent quality. It's just the shipping delay and lack of communication that's an issue for me.

Date of experience: January 7, 2023
Jainam S. CanvasChamp Rep
over a year old

Dear Customer,

Greetings from Canvas Champ!

I apologize for the inconvenience this has caused you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.

Please share any further concerns at mike@canvaschamp.com to have this taken care of.

I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

California
1 review
0 helpful votes
Follow Dan H.
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Working on site was easy, making my pic the size I needed was perfect. I asked customer service if they would pick up shipping fee of $10.00 and they said no. Even though this was the third pic I had purchased at iver $40.00 each. Then after I completed transaction I get an e-mail giving me free shipping on my next order over $25.00! I feel some exceptions can be made for returning customers. I will use other companies from now on. 😠

Date of experience: March 25, 2024
Jainam S. CanvasChamp Rep
over a year old

Dear Reviewer,

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.

Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star.
Thank you again.

Warm Regards,
Canvas Champ.


Christmas Canvas Spectacular
August 22, 2023
Previous review

Great quality, wood backing, just as I ordered. Just a little long delivery time. Bright colors, Thank You!

Date of experience: August 22, 2023
Indiana
1 review
1 helpful vote
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Wrong photos received
December 8, 2022

The photos I received were not of my family nor were they even the same size or quantity that I ordered. I ordered well in advance of when I need them (a week from today) but now I'm afraid I will not receive them in time to gift. We will see how customer service does and what quality is once I receive them. On a side note, packaging was like Fort Knox & company went out of their way to make sure photos didn't get destroyed during delivery. To be continued…

Date of experience: December 8, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Customer,

Greetings from Canvas Champ!

I apologize for the inconvenience this has caused you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Indiana
1 review
0 helpful votes
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Huge canvas!
July 14, 2024

I ordered a huge welcome sign for my 50th class reunion. I chose Canvas Champ because they have never disappointed me in the past. The biggest size I have ever had made before was a 16x20, and I was very pleased! This canvas measures 32x50! The clarity was incredible! Also, the way it was packaged was incredible as well! I was worried that it would be delivered broken or punctured. It was perfect! I can't wait to show it off to the 350 guests on August 24th!

Date of experience: July 13, 2024
Jainam S. CanvasChamp Rep
9 months ago

Dear Patricia,

Thank you so much for your kind words and for taking the time to leave such a wonderful review! We are thrilled to hear that you were pleased with your 32x50 canvas for your 50th class reunion. It's great to know that the clarity and packaging met your expectations and that the sign arrived in perfect condition.

We're honored to have been a part of such a special event, and we can't wait for you to show off your sign to the 350 guests on August 24th. We hope it adds a fantastic touch to your reunion celebrations.

Thank you for your continued trust in Canvas Champ. If you ever need anything else, please don't hesitate to reach out.

Best regards,
Canvas Champ

Delaware
1 review
0 helpful votes
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Wonderful job!
March 4, 2022

I took a picture of a mccaw during a trip to costa rica and wanted to put it up on canvas in my porch. Canvas Champ did a fabulous job. The colors are vibrant and detail preserved. It was ready quickly and came very safely packaged and protected. Ive never had a photo transferred to canvas so well and at this size. Great job abd will use them again!

Date of experience: March 4, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear Pam,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Georgia
1 review
0 helpful votes
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Beyond my expectations
January 8, 2024

I have ordered canvas prints in the past from places like Office Max and have been left feeling underwhelmed by the final result. I recently had finished a photo project and wanted to take one of the images and display it. This image required a large canvas and I went with the 40 ×60.
The process to submit, finalize and order were easy. The print arrived 2 days earlier then expected and arrived undamaged. I was blown away by the picture quality and satisfied with the final result. This was a color print and nothing was lost in the canvas, again very impressed with the result.
I do plan on ordering a few more but these will be B&W images, so I will post a review on how those turn out. Overall, good price point, excellent quality and easy website to navigate, 5 stars.

Date of experience: January 7, 2024
Jainam S. CanvasChamp Rep
over a year old

Dear Bryan,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!

Warm Regards
Canvas Champ

Illinois
1 review
1 helpful vote
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Mixed Feelings
November 23, 2023

The image turned out to be great! It looks exactly as I knew it should.
BUT: There was what would normally be a "minor" problem involving the mount on the back if my aluminum print. I realized that I had not ordered the mount that I wanted about 15 minutes after placing my order. I Immediately called "customer service" to resolve the problem. Instead of help I got hassled. After explaining the situation THREE TIMES, and paying a small additional fee, I was told everything was resolved. That was not true.
The beautiful print arrived. Customer service had done NOTHING. My print didn't have the hanging hardware I paid extra for. When I mentioned this, Canvas Champ did offer to refund the small extra fee I had paid. Still, I'm stuck trying to figure out how to hang the image the way it is.
I will never buy anything from CanvasChamp ever again. What use is a company that cares so little about their customers?

Date of experience: November 23, 2023
Jainam S. CanvasChamp Rep
over a year old

Dear Dominic,

We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.

Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.

Thank you for your understanding.

Warm regards,
Canvas Champ Support Tea

Connecticut
1 review
0 helpful votes
Follow John T.
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I am an artist and photgrapher. Over the past few years I have been ordering copies of my paintings from Canvas Champ on stretched canvas. The colors are right on, the delivery (usually within a week) is exceptional, and the prices are unbeatable compared with the competition. Recently I submitted some of my photographs and ordered them to be printed on metal. I just received six that I ordered a week ago. The quality is outstanding (compare to others at four times the price), the colors pop and are beyond my expectations! Those that have seen them are blown away. Forget the naysayers. Canvas Champs are the real deal with pricing and quality that blows away the competition. Yes, they do come from India, but well worth the extra couple of days (I have never waited more than a a week) for what they offer. If I could give them six stars I would.

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Date of experience: March 24, 2022
Jainam S. CanvasChamp Rep
over a year old

Dear John,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Ohio
1 review
0 helpful votes
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Give them a try!
January 2, 2022

I saw an ad for Canvas Champ and the prices looked incredible so I decided to try them out. Let me tell you, I could not be more pleased with my products! The order arrived before predicted and was THE BEST packaging job I have ever seen! There was protective coverings on each of the canvas prints as well as foam padding. It was a large order and they all arrived in PERFECT condition! The craftsmanship was exceptional with a sticker that said it was "Handmade with Love." You could definitely tell that the frames and mounting were handmade because of the perfection. The craftsman took great pride in their work! I gave them as Christmas presents and everyone loved them! I will not hesitate to use Canvas Champ for all my future canvas product orders! (The pictures shown are just a portion of my order and the coloration on them is brighter, it was just my lighting).

Date of experience: January 2, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Deb,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Mike
Canvas Champ

Overview

CanvasChamp has a rating of 3 stars from 1,045 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.

service
216
value
223
shipping
229
returns
110
quality
212
This company responds to reviews on average within 32 days
+290