Canva

I've used and paid for canva for several years. In the last year, not a day goes by when I canva tells me there are problems on their end. Nothing loads. I'm dead in the water. Why charge customers for crappy service? AWFUL service.

What has this business world become? Caught-throat indeed. I tried Canva and canceled within the stipulated time. To my surprise, my card was charged for $119.99 for 1yr. I disputed the charges but Canva refused to refund my money claiming that I'd agreed to subscribe for a year. No, I did not. This is an awful business practice. I guess they're in business to rip off people with no intention of doing the right thing. They are burning bridges. Words do get around.

Canva has been critiqued for issues like bugs and failing to adequately preserve the formatting of PowerPoint presentations. Users have reported problems with the platform not living up to its promises in terms of functionality and reliability, particularly when it comes to converting or maintaining the integrity of PowerPoint files. Despite its wide range of features, these technical shortcomings can be significant drawbacks for those relying on it for professional or complex design tasks.

Canva was an absolute nightmare. They make things look great but when designing on their site download your videos, they are completely different. Their customer support, although they pretend to care, only ask for screen recording after screen recording after screen recording and are never satisfied with what you send them. What a horrible experience. My advice is to save your money and time and steer clear from Canva.

Their customer service is useless. They messed up my business cards with angled cuts and black lines through my QR codes and blamed me. Then, eventually, admitted that they caused the problem. Then, rather than work with me to solve the issue, they gave me a refund to brush me off. I kept telling them I didn't need a refund or even a reprint. I just wanted to solve the issue so I could get correct orders in the future. Yet they chose to gaslight me and brush me off. Additionally, I kept asking for a quick call to properly articulate my issues, but they repeatedly told me they have no phone service. Terrible business. I have communications to support my claims.

What a useless company
Do not support them with your cash
They take your money but the give you zero service

Used CANVA as it offers easy-to-use images, editing, and design creation, but the end result while looking okay on CANVA has terrible Resolution. I made logo and packaging design and should have used Adobe from the start, Now I have to redo everything, including replacing images, because they are blurry. Anything is small text is so unclear, that its a smeer.
There should be a warning, CANVA Is not professional, and the text & image resolution is AWEFUL!
Total waste of time and money.

Ordered business cards from my design. Done this a few times so not super excited to open boxes to inspect when they arrived. When I needed the new cards I opened the boxes (only 5-6 weeks after receiving them) to discover the black background of the cards was brown. I was stunned. I immediately contacted Canva, but I had just missed the 30 day window, so too bad, too sad. No refund or replacement. I provided photos of the completed defective product. They could not care less. They charge me every month - this meant nothing to them. Canva is a very bad company in my opinion.

This website made me cry i am i am a student at a middle school and i had a project the required me to use some type of document i try Canva and it made me cry it kept recommending words that i had already wrote down in the same spelling do not use this website it sucks balls

I got charged for a year's worth of service, tried to cancel, and ended up in this endless loop where I was told I couldn't dispute the transaction because I needed to contact them. When I tried to contact them, I got an email saying they couldn't help me because there was a disputed transaction. I never got my money back, didn't get a single thing for the money whatsoever, and they literally canceled my membership with the email message, "This is goodbye." The only phone number I could find merely tells you to go to the website and then hangs up on you. I am guessing that they don't answer phone calls because that would require hiring a lot of operators to handle complaints, whereas email complaints can be bulk rejected by a computer.

Have used Canva for years and always enjoyed how intuitive it was for design. But now that I've apparently used up my storage, I must upgrade for $30/month. Really? $30/month? Who are you, Canva? That's grocery money. Gas money. Not "free design tool" money. And you've made it SO DIFFICULT to permanently delete items from the trash (which oddly doesn't free up storage) that it's pointless to even try. Thanks for being greedy and goodbye. I'll stick with Adobe Creative Cloud for $10/month.

If I could give 0 stars I WOULD! I placed an order on December 2nd for a photo album that I had spent 2 months creating and designing for my daughter. Paying for express shipping so it would arrive December 4th. December 4th nothing arrives, so I start writing emails EVERY DAY and they start answering WITH THE SAME PATRONIZING ANSWER saying how sorry they are and they were in contact with "production department" and NOT TO WORRY BLAH BLAH BLAH...they would keep me updated. Make this painful story short: DECEMBER 16TH after outraged email of mine...I finally get the DELAYED ORDER EMAIL. So, in case you can't follow: December 15 they STILL HAVE NOT SHIPPED THE PHOTOBOOK that was for a BIRTHDAY GIFT on Monday 19. I am enraged but it was too late to order a photobook print elsewhere. So at this point just feel mocked and disrespected by a bunch of INEPT, INEFICIENT, LOOSERS at the other side of the internet. It is my intention now call them and make their life miserable for making me miss my child's special gift.

My free trial was not supposed to end until 6/4/21 but my bank account shows a transaction pending to come out on May 31st. I signed up for the monthly plan of $12.99 but was charged for the entire year. It is most frustrating that there is NO CUSTOMER SERVICE to contact to resolve the issue. Seems very sketchy. I will be requesting a refund from Canva AND will contact my bank to dispute the charge. I will also NEVER recommend this platform to anyone in my entrepreneur or business communities.

AVOID, there are alternatives now on the market, many actually much better already than Canva.

Today I have had enough; their support is an absolute joke. I called them out on their very obvious strategy, that if you have a known bug, they know they can't fix, they literally will purposefully waste your time, your energy, and sanity. As you get passed between a different person every email response, they literally will ask you for the most ridiculous things to 'help' troubleshoot Once you provide them, they then start again from the top of the list.

Even after calling them out on this exact behaviour they then replied requesting a 4th video of the issue occurring stating 'its not obvious what the issue is'. Steve Wonder would be able to immediately understand the issue its that obvious.

Clearly they would rather waste my time, their own time, and everything else because its cheaper to lose a customer than to fix their very outdated system now... that's fine Canva but you are actually having your support staff GASLIGHT your paying customers and that's disgusting, unethical, and frankly you should be ashamed of yourselves. Cancelled and gone.

Compared to a lot of things on the market, this tool was easy and relatively low-priced, well, updates have made this tool a pile of trash. I don't know who is in charge of it, but they need to wipe the team completely, the changes they've made are mind-numbingly stupid and do little else for you besides make the experience 10x worse. Editing things in this trash tool has become more difficult than simply using Adobe, which is absolutely astounding.

Order #PAcQ5bE02g
Purchased a 4'x8' banner that the holes started ripping on the first time I tried to use it. The cheap plastic stick-on reinforcements they provide do not stay in place and the material of the banner rips regardless. Upon the third use, the hole ripped completely thru. Canva says they are only liable for the first 30 days, and it has been just under 90 days so now I'm out over $100 for a banner I only got to use twice and now I have to go buy a new banner. Do not use this company for your custom banners!

Ordered printing, asked about order, no information supplied, no PERSON to contact, no number to confirm order. This order was time-sensitive. Not appreciated. Only response was order refunded. Left with scrambling to see if I can get someone to print this and see if I can get it to the conference on time. Loss of thousands in potential business; for sure loss of my time and conference costs. Crazy lack of customer service at best an email once a day in reply.

Canva randomly disconnected from my Instagram Business account and insisted that my Instagram was a personal account (it's not). About 15 emails and 2 weeks later, they still refuse to answer my question as to what happened or accept responsibility, or even expedite the fix. When I asked for compensation, they gave me a "coupon" which can only be used by new users. Pathetic.

Ordered 2 different prints, 2 days apart. Canva place both of my designs in both orders, and when I collected the 1st order from Staples, they labeled the 2nd order as complete, and the order I received as waiting to be collected. Customer service for their site has no phone number so the only choice is waiting at least 24 hours to get a response. Most responses I received were unhelpful, and only one offered a reprint at no charge- which is essentially giving me what I paid for over 3 or 4 days late with no compensation for my time or inconvenience.

They are stealing your identity! They don't care! Beware! Fraud
No review it's fraud! Fraud! I opened a free account NOw they are saying I owe them $$$. Wake up people! You're giving your identity to people and apps that can't protect you. Wake up!

EDITED: I'm downgrading my review because the response from customer service has been horrible. Said they were refunding my money, then asked me in another email if I wanted it refunded, then told me they'd already reprinted it, then asked again if I wanted a refund. I also found out that, when you say you need something reprinted because there was a problem with it, it is automatically reprinted and no one actually checks it for correctness. Not the way to run a business.

I like creating my own designs, and Canva makes it easy to do that. I will NEVER order from them again, though, because the last project I designed (business cards I needed quickly for a professional conference) were printed with errors the first time, then reprinted with the exact same errors. Unfortunately, I received the second batch two days before I was leaving, so I am going without cards.:-( This really affects my ability to network, which is important for a new business. Canva only replied saying they'd refund my money, but with no acknowledgment of the problems they have created. Never again.

This website was very unclear about its automatic charges! Don't use this business unless you are willing to accept that they will continue to siphon off money from your account even if you do not use their services! I ended up paying over £20 for one card design. Don't get involved with this company.

Poor follow up and service with Beth at Canva. Can't get overcharge credited back to my account. It has been going on for a month. I had to contact my bank due to lack of response.