My free trial was not supposed to end until 6/4/21 but my bank account shows a transaction pending to come out on May 31st. I signed up for the monthly plan of $12.99 but was charged for the entire year. It is most frustrating that there is NO CUSTOMER SERVICE to contact to resolve the issue. Seems very sketchy. I will be requesting a refund from Canva AND will contact my bank to dispute the charge. I will also NEVER recommend this platform to anyone in my entrepreneur or business communities.