Lorna M.

On 20th Dec I subscribed to Canva. I did get an invoice, but not with a GPA number. This purchase was made directly through them and NOT Google. I decided that I did not want to continue with Canva that their software was not what I was looking for.

I'm not even looking for a refund. However, after 10 emails and more to and from, they don't even read the content of my emails and keep telling me they cannot unsubscribe me and I must go through Google. Google on the other hand say I'm not subscribed to Canva through Google (which I'm aware of). But now I'm made to feel like a complete idiot from Canva who insists there is nothing they can do to unsubscribe me, that they cannot unsubscribe me incase the unsubscribe the wrong account. My gosh, I've never heard anything so bizarre.

Please can someone out there advise on where to go from here. This process has been a nightmare to say the least.

So what, am I to pay USD$9.99 per month indefinitely?!