There's lot of great things we can say about Canva, but their customer service to paying subscribers is not acceptable, and someone like Trading Standards needs to address this with them.
Aside from the fact that their subscription system is the most confusing thing out, they will not reply to support tickets in any timely and reasonable manner? They are certainly not a partner you can rely on in anyway for a business in their current operating state. It is, as another user says here verging on fraud. If they can just simply address their lack of personal service, and restore confidence in their users, their platform is market leading.
Meanwhile, for one our clients, we have now switched to Snappa.
Come on Canva. Tell us how you are going to make things different?