CamperPartsWorld

Ordered a 700.00 dometic air con unit for travel trailer received 4 days after promised delivery.
Item came in a box with hardly any packing material until looked like is was dropped and dragged across the floor. Cannot speak to a Customer rep has to be done through email. And they may reply and may not. Not worth Taking the chance with this company. They also operate under two different business names rv parts country being the other name.

Sold parts not made anymore. They sold me parts the were from a factory shut down 2 weeks prior to my order. After 3 and one half months I cannot get my money back. No functioning phone number, non responsive messaging system. Ordered from Camper Parts World, invoice for sale was from RV Parts Country. Same owners, same fraudulent company.

Orderd and was charged for an AC unit over seven weeks ago. It still hasnt arrived. I've requested several updates and always get a generic response of "we've contacted the manufacturer and will update you within 24 hours" from a guy named Richard S. Several same responses, but no updates. Last week i got a response from Stephanie telling me I can request a refund (after I called them inept and wanted a discount). I need my unit and only asking for updates. Cancelling this only extends my need. I'm stuck! But rest assured after I get my AC, I'll NEVER us them again.

Placed an order on 1/15/2023 Order # CPW- *******, no communication. Tried emailing on 1/24/23...email bounced back as undeliverable. Tried calling the number listed on the receipt, got a generic message and then it hung up. Went to the customer service page and requested an order updated. On 1/25/2023 got an email back saying the order was canceled with no explanation as to why. Email says I will be refunded within 7-5 business days. By the time I get my money back it will have been over 2 weeks since I placed the order...ridiculous. Do not place an order with this fake company.

3 Stars (but I give RV Parts Country 5 Stars)
I've seen a lot of reviews about bad customer service and there is a solution.
I ordered a part from Camper Parts World(Which seems is directly connected to RV Parts Country). Unfortunately the item picture shown on the website and the description were different, and as I went by the picture shown, I was sent the wrong part.(Pictures Attached)
I tried in vain to contact Camper Parts World as the email listed did not work and the phone was just a recording. My bank statement led me to RV Parts Country. I was able to send a message through the website and received a response in a very timely manner. The customer service was extremely friendly and helpful. My issue was resolved to my satisfaction. I will surely buy from them again but I recommend using RV Parts Country's website as it seems to be more up to date.

I ordered an awning, complete with arms March 12,2020. This was at the beginning of the pandemic, so shipping was delayed. In May, I received one package containing the awning and roller tube, but no arms. I asked the driver about a second package, and he said there was only one, then drove away without giving me any paperwork. October 20. CPW claims to have a receipt that shows I got the order, but I still have no arms. I have emailed them numerous times with little or no response. I contested this through my credit card company, who accepted their receipt as proof that I received everything. It was signed by a number, written in by the trucking company. I did not sign it. CPW has completely ignored my last communication. DON'T GO NEAR THESE GUYS OR THEIR SISTER R/V Parts Country. The are one and the same, using two sites to try to steal your money twice.

I have repeatedly requested a full refund for a backordered item. I cannot get confirmation that the refund has been processed and a timeframe for the refund to my credit card.
I am VERY displeased. There is no way to contact this company by phone - no one answers the call and a message says go to our website. The web forms works to accept messages but no one responds to the specifics of my request.

Also, when Camper Parts World accepted my order and used my credit card for payment, I was NOT informed that the fan I ordered was a backordered item. I understand the pandemic world we're in and I don't expect that they would have every item. But they must respond to requests for refunds when they can't deliver a product.

I am beginning to think I am being scammed.
Camper Parts World, please respond with the full information about my refund.
My order # is #CPW- *******.

Ordered a rv toilet and also paid for insurance It arrived untapped, upside down and broken. Things happen right?
Contacted customer service through email, note they have NO VOICE PHONE! I was instructed to contact returns and so I did. I provided pictures of the damage and was told I would get a replacement sent. It's been a week and no shipment has been sent and NO ONE will respond to my emails. No voice phone available and I have reached out to sales, customer service, returns and also tried the owner. They will not respond at all. No refund no replacement. I just got ROBBED FOR over 168 dollars. Shipping insurance is useless if the company is thieves.

BUY AT YOUR OWN RISK! TOU HAVE BEEN WARNED

/12/2021
This company is not easy to deal with. I ordered a Penguin II 15K AC unit for my RV on 9/18/2020. It stated on the web page that it on back order and should ship within 6 - 8 weeks. I was charged the full amount that day for the AC Unit as well as Taxes and Shipping. Common practice as most companies get paid up front for orders. This was understandable as the shut down due to the virus, but as of 12/21/2020 I sent an email to them wanting an update. (note you can't contact them by phone as it is a recording and has no voice mail either) I was sent a response that the manufacture had everything on back order and they would let me know what if anything changed. I then requested a full refund for my order as I have found the same item at another company that had stock. Absolute silence, not a word from them so I sent the request again and they responded with we need your order number. I sent back the information and have heard nothing back as of 01/12/2021. This is very poor customer service and I urge everyone to think about dealing with a company you can't call and will not contact you back.

I purchased a Honda generator from these guys for $898 and free shipping. I was overwhelmed by the price. I was very skeptical at first, but I called and they said they were brand new with free shipping the same day. I couldn't believe it was that price, I ordered, and got it here in 2 days. It was exactly what was advertised at literally one hundred bucks lower than I could find it anywhere online. I love these guys now and have bought several smaller camper parts from them since. Thanks a bunch!