Whatever you do, do not make the mistake of buying anything from this Camper Parts World. I had the worst customer service experience that I have ever had. Their customer service is nonexistent.

To start with this company does not accept phone calls or emails. Even though they show both a phone number and an email address on Order Confirmation. Phone Number *******576 and email address *******@camperpartsworld.com. If you call their phone number get you a voice message directing you to their website message system. Their email doesn't work, if you try to send an email you will get a "Failure Notice".

Let me recap:

This is an overview of what happened and the steps I took to negotiate a price adjustment and accept this shipment. My best effort was ignored. On June 27 I saw a Camper Parts World web ad offering the A/C Unit at $682.00 plus a $60. Shipping charge. However, when I went on their website around noon on June 29 to buy the unit I could not find one at that price. I thought that the ad that I saw on the 27th was a special deal that had expired so I went ahead and purchased the A/C Unit at the higher $786.99 price. They received my order at 4:45 PM Kentucky time on the 29th. They close at 5:00 PM. When I got home later that night I went back on the computer and saw the same ad at the same $682.00 price. Early AM on the 30th I sent them a message that they received at 5:08 AM Kentucky time on the 30th, that message would have been available to them at 9:00 AM when they opened. I asked them if they would honor the $682.00 price. I offered them two options. First, adjust the price on my order or second, cancel my order and I would re-order another one at the $682.00 price. I also told them that if they were unwilling to do either. I would cancel the shipment altogether and buy one somewhere else. Accepting my offer would have cost them nothing. Ignoring my offer cost them the sale. They chose to ignore this message.

They had my message a full five and one-half hours before the A/C unit was shipped.
My offer seemed a fair comprise to me. All I was asking, was for them to honor their ad price.
The shipment had not yet left their dock when they received my message, they could have easily canceled the shipment. But even if it had already shipped, there was nothing stopping them from adjusting the price.

My June 30 message was totally ignored, they never responded to it. Once again, you will note that the message arrived at 5:08: AM Kentucky Time on 6/30/21 the day the A/C Unit shipped. Four hours before they opened at 9:00 AM. I sent multiple messages that day, I tried calling, I tried emailing, nothing worked. Then on the 30th. At 2:31 PM Kentucky time, a full five and a half hours after they received my messages canceling the order. I received a message from them telling me that the shipment had shipped.

The problem was compounded because Camper Parts World did not require a signature upon delivery. So FedEx simply dropped the shipment in my driveway. I intended to refuse the shipment, but because of FedEx's delivery policy "the driver never made an attempt to see if anyone was home" I did not have the opportunity. FedEx would not return the A/C unit without Camper Parts World's authorization. If I wanted to return it I had to pay the shipping cost.

The credit card company added insult to injury by requiring that the A/C Unit be returned before they would allow me to dispute the charge. As a result, I had to pay $405.26 shipping cost to return the A/C Unit. Had Camper Parts World been willing to authorize FedEx to return the A/C Unit the cost to them would have only been, because of their corporate shipping rates, $103.61.

I believe that it was vindictiveness on the part of Camper Parts World that I had to pay the return freight on the shipment. First, Camper Parts World ignored my cancellation request. Second, they forced me to pay the return shipping cost.

Whatever you may be thinking of buying, do not buy it from Camper Parts World. Do yourself a favor and look elsewhere. If you have any problem with the order, Camper Parts World will screw you over.