BEWARE! They have had my camera since early May 2014. They answered 1 phone inquiry in early July. They have not responded to numerous phone calls, emails and a certified letter. They have my $500 camera and it appears to now be stolen as of 8/27/2014.
I sent them my camera 3 months ago and so far all I get is email promises and lots of excuses about whem my camera will be repaired. I now believe they have no intention of ever returning my camera so don't fall for the phony reviews. I have call them and Emailed them many many time and get know where.
I ordered a battery door part for my canon. I put my old address for shipping and it was my mistake. They sent the part out within hours so when I tried to correct my adders I couldn't because they had already shipped the part. So I had to drive 40 minutes to get it from my old apartment where they sent it. It wasn't really expensive so I figured they could have just shipped an extra part to my new address. Yes it was my fault but they should wait a day or two before shipping the item in case the buyer made a mistake and has to make a correction on their order. I picked up the part and it installed for my camera and it is working fine. Okay so it us fine thank you
I have been waiting TEN MONTHS for my camera to be repaired and returned. The person I have been liaising with calls himself Stephen, at least in the e mails. He strung me along with comments such as, "Oh, you haven't received the camera yet? I'll check with the service department and check the status".
From there nothing has transpired (there were over thirty e mails sent) and now, understandably, for the last three e mails I have sent to "Stealing Stephen" then there has been nothing in response...
This is just to let others know that CAMERA AND PARTS CANNOT BE TRUSTED! I'm sorry to say that because four years ago, they handled a similar issue reasonably well - OK, it did take them four months to get the camera back. I love(d) my Canon G10 but now it's gone - into the black hole of Texas is it, wherever they call their "servicing department" home.
I'm very disappointed that they have not stood by their claims; will not respond and have basically stolen my camera. Don't fall into the same trap that I and others have!
I sent in my camera Canon G12 to Cameras and Parts to be repaired with payment of $89. I never got the camera back despite repeated phone calls and emails. In short Cameras And Parts in El Paso has both my camera and $89.
If negative stars could be rated, I'd rate Cameras and Parts as low as allowed.
It has been almost a year. I've filed with the BBB and my Credit Card company. At least the credit card company credited my account the $150.00 charge. The report was that Cameras and Parts would not respond to their inquiry; so my refund was granted.
I've sent them numerous emails and have even contacted the El Paso police department regarding my experience with Cameras and Parts. The detective said that he gets lots of complaints about them and that sometimes he visits them because of so many complaints. He said that he'll do what he can do, even though it's really out of his authority.
So here I am, still camera-less. Cameras and Parts won't even return my camera unrepaired. I've pleaded with them several times, "Please just return my camera so that I can get it fixed elsewhere." Basically, they took my camera and apparently never had any intention of fixing it for return to me. I imagine my camera has been sold on eBay or Craigslist. It's gone forever.
Hey, check out Cameras and Parts on Facebook. You'll be glad you did before sending them your camera and money. Just do a Facebook search for Cameras and Parts.
I was ripped off. Hopefully, others will do more research than I did in order to avoid the same. I was deceived by the several glowing reports about how Cameras and Parts fixed and returned cameras. There are just too many bonafide reports of cameras being sent to them and gone forever. Way too many. You have to wonder about the people (or person) that wrote the glowing reports. They usually appear immediately after someone complains.
I went through this site to get a dc / dc circuit board for my camera. Although the part had no instructions whatsoever on how to install it, I managed to get it installed. When I spoke to one of their technicians by phone, he was very helpful and walked me through it. I still dock them one star because if you by a part, I feel it should have installation instructions. I would still use them again for a future purchase.
My camera is the Canon SX20IS. From one day to the next it got a lens error. I did drop it on a tile floor probably three months prior so I don't know if the fall was related or not. Since this place fixed it the camera has been working like a gem. They're very good at repairs.
I used this site (cameras&parts) for a problem I was having with my Canon. The camera was showing the error message for the lens and my lens was stuck on the camera. I believe it was from sand getting in there, this happened weeks after my last trip to the beach for the summer.
So this place actually did a nice job on the repair and they cleaned the hell out of the camera. It's working nicely again and the whole process was a few weeks plus shipping back and forth.
I'd recommend them to anyone. They did great work and the communication was actually quite good. Their prices for the repair work is more than reasonable too. What I liked best was when I spoke with them I could immediately tell they actually knew what they were talking about. Since they only do Canons I got the feeling they really know the in's and out's of these cameras. My camera seems to work like new again and I'm happy for that. Recommend to anyone needing to have a Canon repaired or worked on.
Cameras and Parts was a great solution for us. We had two cameras worked on by them and they did very nice repairs to both. They were polite to talk to and offered pricing that was lower than other repair sites. One camera took less than 2 weeks which blew me away and the other about five weeks. They do very nice on their repairs and in the process of the repair, the camera gets the service too which I like. Both cameras have been back for a couple of weeks already and I am happy to report that they work like they did when they were new. I don't believe some of the negative complaints, seems like the complete opposite of our experience. Maybe we were fortunate and got good service. I can however recommend them as a result of our very good experience on the two repairs they did for us. The cameras work right again and we've been enjoying them since having them serviced.
They are the best option for repairing a camera. My wife had them repair my Canon. You get good fast service and the pricing is terrific. I will use them and recommend them to everyone I can. We were more than satisfied with the service.
I ordered a charger from them and it arrived so fast. I had hoped it would get here before my trip thinking that it might not arrive in time. I received it three days earlier. They shipped fast and the charger solved my problem. Many thanks for the quick shipping.
I chose www.camerasandparts.com for my powershot repair to be done. They did a hell of a nice job. Their communication is not the greatest and not the worst but everything else is better than I would have expected. I'm not sure why but my camera seems to work better than before it broke, mostly the lens is just smoother now. I actually think it had a lens problem from day one but I never took it back. I would choose this place again.
I just had my G9 break on me. It had no power for the first time ever. It was well cared for so it was upsetting to just have it fail. I used this place Cameras and Parts for the repair. Things went excellent, got it back, cleaned, repaired and serviced for $89. My wife and I are very happy with the process. Turnaround was fast too!
The part that ordered arrived. So I go to install it and I have no idea what I am doing. It's not as easy as it seems and they do not provide any step by step instructions. I took it to a shop locally and they charged mr to install the lens. It's working so I'm satisfied. I just would prefer they include the steps on how to take it apart and install the part. The local shop told me that when they order parts from their various vendors, they don't get instructions either. I had just assumed it would have had that. It's working fine though so everything is good. Thanks
I am happy to express my gratitude to cameras and parts for repairing my camera. You don't miss a beat on service. It all went above my expectations and you were the best price that I could find for the repair. It is not common to receive such good service in todays day and age but you delivered. Thank you kindly the good service you extended. I will be certain to recommend you to others.
I purchased a circuit board for my camera through their website. The shipping took a little longer than I had hoped for but since I am not in the US, I know Thr shipping delay might not have been their fault. When I received the part it was very easy for me to install. My camera turned on once again and been for nicely ever since. The only concern was the shipping time which was more than two weeks. They did send it priority us mail service but it wasn't fast or priority as I would have expected and liked. I would buy from them again though. I would also recommend them, especially to customer in the united states.
I can't think of a word better than perfect to describe my experience. I dropped my camera and not only got a lens error but I also bent the part on the front that was pushing into the lens. This was part of the whole front of the camera. They straightened that so perfectly and repaired the lens. It's working so great now and the lens is smoother than I ever remember it being. Use this place if you need a repair. They're quality of workmanship is just above and beyond!
I can only speak great about them. My father used them back in '09 to do a repair and his experience with them was perfect. Iused them and just received my repaired camera back earlier in the week, it's perfect and cleaned thoroughly which is nice. Don't hesitate to go with this place, they do outstanding work and their pricing is more than fair. My father asked me to post a kind word on here for him to so I am including it here; We are both completely happy and wopuld recommend them highly.
I ordered the dc dc power board from this site to repair my Canon G9. The part arrived fast and it was well packaged. It was not too difficult to install and it hot my camera up and working again. I'd recommend them.
Answer: Hi Laurie. We appreciate the communication. Please know, we have been trying to email you, as most recent as of today. Your emails come back that they are being blocked by RMail which seems to be some sort of a spam blocker you utilize on your email. We've tried calling you at the 907 area code that you provided which shows to be Alaska. The phone however seems to ring as an international number and nobody answers. The unit was shipped in from Belize so we assume that is where your Alaska area code is forwarding to. You provided a return address in Houston for the unit. We did receive the unit along with the check which was enclosed with the camera. We have not yet deposited the check. The unit requires a part which is special order. Once the part arrives for your camera, it was to be completed and looked after for you. It seems you have some concerns as you are not receiving a response. Please know, we feel we have made more than a reasonable effort to contact you by email and phone to no avail. With you being out of the country as it seems (based on the way the Alaska number ringing as international and the unit being sent from Belize where we can't seem to reach you), not to mention it seems you have this Spam Blocker on your email as we get an auto response that our emails are being blocked, perhaps it is best to send the unit back unrepaired. In doing so, we of course will not deposit your payment (your check would be returned with the camera) and we'll gladly look after the Return Priority Shipping / Handling to the Houston address as you provided, no problem there at all. If you'd like to email us, perhaps you have an alternate email address you can communicate with us through or maybe there's a way to unblock our emails through this RMail Spam Blocker you are using. If we don't hear back, rest assured we'll send the unit back unrepaired to the Houston address as provided. Your check will be returned with the unit as nothing would be owed for any Service / Repair at that point. Again, we'll gladly look after the Return Priority Shipping / Handling to Houston for you as well. Please either unblock our emails from going through or perhaps you can set up a free email account online and email us through there. As it is a holiday weekend we're going into here in the US, we kindly ask that you please allow some extra time for a response. We'll watch for an email response from you so we can help... thanks again!
Answer: It's easy to tell that most of these comments about C&P are shills from C&P. Most people don't take the time to praise them... The BBB gives them an F rating. The Texas Attorney General has been involved... https://www.facebook.com/camerasandparts/?fref=ts
CamerasAndParts has a rating of 3.7 stars from 127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CamerasAndParts most frequently mention lens error, battery door and great service. CamerasAndParts ranks 4th among Photography Equipment sites.