I have been waiting TEN MONTHS for my camera to be repaired and returned. The person I have been liaising with calls himself Stephen, at least in the e mails. He strung me along with comments such as, "Oh, you haven't received the camera yet? I'll check with the service department and check the status".
From there nothing has transpired (there were over thirty e mails sent) and now, understandably, for the last three e mails I have sent to "Stealing Stephen" then there has been nothing in response...
This is just to let others know that CAMERA AND PARTS CANNOT BE TRUSTED! I'm sorry to say that because four years ago, they handled a similar issue reasonably well - OK, it did take them four months to get the camera back. I love(d) my Canon G10 but now it's gone - into the black hole of Texas is it, wherever they call their "servicing department" home.
I'm very disappointed that they have not stood by their claims; will not respond and have basically stolen my camera. Don't fall into the same trap that I and others have!