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CafePress Reviews Summary
CafePress has a rating of 1.8 stars from 649 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CafePress most frequently mention customer service, poor quality and credit card. CafePress ranks 393rd among T Shirts sites.
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The customer service lady was wonderful, she did everything within her power to create a good outcome for me, but there's not much she (or any employee) can do about fundamentally bad production standards at CafePress. Change has to come from management.
I ordered a printed blanket and pillowcase: each with a different design on them. The blanket has longish "hairs" and the image is just on the surface, so when the hair separates, white gashes breaks the image. Also: the colors are cartoonish compared to the richer image online. The colors on the pillowcase look washed-out an faded compared to the online image - it actually looks like an over-used pillow case. Never again.
I placed an order late at night, and the next morning I realized, I made a mistake. However, when I called to change it, the order had already shipped, which is incredibly fast. So, they were very courteous and changed my order on their own cost!
That was really an incredible experience, and I am very grateful.
I can't believe what low ratings people have given CafePress. I have ordered there many many times and gotten great service and great products. I also sell my designs there and make some money doing it. This is a great company. Maybe it is just because most people who are happy with a site do not write reviews.
CafePress is an excellent source for gifts. They are perfect when it comes to finding unique designs and the sizes needed that no one else seems to carry.
I found an item I liked and added it to my cart. I began checkout and Shipping was $6.49. I noticed a promo code for 20% off. So I added the coupon code and started to checkout and the Shipping INCREASED to $8. What a rip off. Offer a coupon code, then RAISE the shipping prices to offset the coupon? Needless to say, I didn't place the order. Will shop somewhere more honest.
Cafepress skims money out of seller's accounts constantly due to so-called "technical issues". They will make excuses for weeks, months, sometimes a year will pass with no reimbursements. Then it will happen again, same outcome. Shady.
They charge outlandish prices and wont deposit money in a real account once it has cleared the 30 day mark... On top of all of that, somehow even after you have earned your royalties, they hold them until they reach a threshold,,, and if somehow you don't make that threshold within 365 days they charge you that money for administration fees... So they basically stealyour hard work and effort... While they make a killing in profits... If this has happens to you please email me at *******@yahoo.com I am passing this information on to a class action law suit lawyer and he is planning on going after cafepress.
I was very disappointed with my order. I ordered a duvet cover and the print quality was poor. The image is blurry and the colors are weird. The fabric was some kind of open weave industrial polyester. It is an extremely ugly duvet cover. I wanted to return it but was charged a 20% restocking fee plus i lost the money paid for shipping and duty. I have paid 75 $ for something i will never use.
I ordered custom pint glasses with my company logo and contact information. I uploaded my logo to their template and added text above and below it. They shipped very quickly (I had them by the end of the week) and the print quality was good (although my logo was transparent which I didn't expect) but when I was looking at them, I realized the design was crooked. I lined it up with it straight surfaces and realized that one side started straight and then curved up or down, like they had just put a flat design on a curved surface. It would be one thing if they all looked the same but the design on each cup curved in a different direction with no consistencies! I emailed customer service and they sent me replacements free of charge and told me to keep the first set. I got them in 4 days and guess what: the replacements were crooked too. I won't be ordering pint glasses from this company again.
I tried to order a shirt for my grandson and I couldn't get the order to stay in the cart after several attempts. I called them and the girl on the phone was no help at all. She couldn't find the item I wanted to order. So I hung up and found another company -Uber prints to do the shirt for me with no trouble.
Worked with them by phone and email to use an image. Once approved I received confirmation that all was well. Several days later I go to check the order status - CANCELLED. I jumped through several of their legal hoops to use our national logo only to have the final product cancelled with no notification. I will never use CafePress again and hope this saves someone else the hassle.
I saw a T-shirt with a quote from Captain Jean Luc Picard on it, "Shut Up Wesley" on CafePress' site. I thought my daughter might like it as she is a big Star Trek fan. I ordered the shirt and paid a little more for shipping to get it on time for her birthday. It arrived on time and she LOVED it. I truly think it's the first gift I have given her since childhood that she has truly loved. It's been over three months now, she wears the shirt often and it's holding up well. I could have scoured stores for days and never found that perfect gift. Thanks, CafePress!
I paid quite a bit extra for "faster" shipping but a slow boat from China might have been faster. The shirts I bought were made in Mexico and very low quality at a premium price. I should have known better than to pay more than $30 for a t-shirt. In this case I don't feel I got what I paid for. Would definitely not order from them again.
Ordered a coffee cup and they painted over my picture. Customer service couldn't see the problem. Would you pay almost $30 for this cup? UPDATE: The company contacted me and sent me a replacement free of charge and told me to keep the original. With that I have to increase my rating and thank them.
I ordered a few gifts last week, and after ordering them read some of the reviews only to see a lot of complaints about time and poor gifts.
Well iv received mine in less than a week and I must say all gifts were fantastic I'm so pleased
Thanks don't believable you read.
They told me that the image I wanted to use for 1 shirt for myself was copywriter and that they wasn't going to charge me but they couldn't make shirt. But 3 days later I get charged for shirt I think they sent me a blank plan black sweatshirt for 54$ that now I have to send back and hope I still get a refund for.
I have never had so many problems with a company in all my life. Why would you send a blank sweatshirt why that's just stupid
I have ordered from cafe press too many times to count. I have never been disappointed. They are awesome. Prices are fair - even on the custom items. The site is easy to use, even creating custom items is easy. I can't tell you how many times I was looking for something specific or unique and cafe press was the only place that had it. And the shipping is always quick too. Again, I've never had any problems with them. I was actually surprised their rating wasn't higher when I just looked on here. Been ordering for years and will continue!
The fabric of this duvet is fine. The quality of the print, however, is very poor. Apparently a graphic was enlarged to the point of losing the design. The fun of the design is just gone... it appears as just a mix of colors. At $127, I expected MUCH better. So disappointing!
I have ordered many different items and always received a good quality product. I hadn't ordered in a couple of years, but there were a couple of people on my Christmas list that are hard to buy for. So I ordered two different items a few days into December. I received one, and had forgotten about the other until the week before Christmas. I looked at the email and they showed that both items shipped together. There was no way they both could have fit in the packaging I received. I called customer service in a panic, explained what happened. Without any hesitation she told me she would rush me a new one, and told me to keep the other one if I ever received it. Thankfully this item wasnt personalized, and I got it in time. So to date Cafe press has not let me down.
I ordered the hearts of math t-shirts. They looked so cute online. What a disappointment... poor quality, poor sizing, poor printing with splotches, blurs and off centered designs and very expensive. I have ordered from CafePress before and have never been pleased. I hope that I have finally learned to not order from them no matter how cute items appear to be.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members