business logo of CafePress
How would you rate CafePress?
grey star
grey star
grey star
grey star
grey star
California
1 review
10 helpful votes
Follow Kris A.
Unfollow Kris A.
Send Message
Share Review
Report Review

Big fat jerks!
January 19, 2019

I ordered a baby onesie from them and my total AT CHECKOUT was $20.90, which I had proof of. However, over $35 was taken out of my account. I contacted them with the proof of the cost discrepancy and they waived the shipping cost. This put my new total at $29.06 still over $8 what my total was AT CHECKOUT. I contacted them about this and they said their prices "change daily." This would be an acceptable excuse except for the fact that it changed in the millisecond I clicked on confirm order to the conformation email. Ridiculous!

Date of experience: January 19, 2019
North Carolina
3 reviews
1 helpful vote
Follow Cory C.
Unfollow Cory C.
Send Message
Share Review
Report Review

I ordered a set of pajamas for my wife over two weeks ago. Finally arrived today... except it was only the bottoms. The top part was the thing that had the silk-screen on it and the reason I ordered the overpriced ($40) item to begin with. So now I am left with $10 pajama bottoms that I could have bought anywhere, and it is two days before Christmas. I will NEVER order from them again.

Date of experience: December 23, 2013
North Carolina
2 reviews
1 helpful vote
Follow Lou M.
Unfollow Lou M.
Send Message
Share Review
Report Review

The shirts I ordered were great. Little did I know that they then charge you a 9.95 monthly charge for a monthly membership fee. But the good news they were nice and reimbursed me for all 3 months but not until I I said I would either get a refund or just dispute it on my card. I didn't really care which way we went. Over all satisfied but a good company shouldn't do this.

Date of experience: August 11, 2014
Illinois
4 reviews
1 helpful vote
Follow Catherine S.
Unfollow Catherine S.
Send Message
Share Review
Report Review

I've ordered multiple times from CafePress, and been pleased with every purchase. It is "One Unique" site, and I will continue checking the website whenever I'm shopping for an unusual gift or specific item.

Date of experience: November 5, 2014
Texas
1 review
0 helpful votes
Follow Shannon E.
Unfollow Shannon E.
Send Message
Share Review
Report Review

I ordered 2 shirts. Both Womens Mediums. Both shirt came in as mediums but one looked like it was a youth medium. I was told its because of the brand. I was told I would get a refund. Still have not seen the refund. Called 4 times today and keep getting told that the people that can give me the refund is not available. I spoke to 2 supervisors and was told that they would both call me within an hour... still no call. Its one lie after another. I was told the supervisor was on a call then I was told he took a break. Less than 5 minutes later. I will never order from them and hope no one else gets this from them.

Date of experience: May 8, 2014
Social S. CafePress Rep
over a year old

Shannon E. Wow! This is not good at all. We would love to help! You can contact us by private messaging us on our Facebook page. Please include your order number and we will look into this for you! If you do not have access to Facebook, please respond to this message with your order number and we will assign your order to a lead who will contact you as soon as we are able to locate your order. We are terribly sorry for this experience and we look forward to assisting you!

Missouri
1 review
0 helpful votes
Follow John K.
Unfollow John K.
Send Message
Share Review
Report Review

Bad advertising
June 2, 2022

I ordered a high voltage license plate for my truck, what I got was not like what was advertised. The print was small and not like the advertised plate. Looks stupid. Will not buy from Cafe press again. I would find somewhere else. Top pick was advertised, bottom is what I got.

Date of experience: June 2, 2022
Iowa
1 review
0 helpful votes
Follow Ellyn K.
Unfollow Ellyn K.
Send Message
Share Review
Report Review

Probably the worst quality t-shirt I have ever gotten. I'm embarrassed to give it to my brother for his birthday. It probably costs them $2 to make these shirts and sell them for an outrageous amount. So disappointed.

Date of experience: July 2, 2014
Social S. CafePress Rep
over a year old

Ellyn - We are sorry to hear this. We definitely would love to help! You can contact us at 1-877-809-1659 Monday-Saturday 9am-6pm (est) or email us at support@cafepress.com. We are also available on our Facebook page. You can private message us your order number and we will look into this for you. We look forward to assisting you!

California
1 review
1 helpful vote
Follow Sherri C.
Unfollow Sherri C.
Send Message
Share Review
Report Review

I must say that I was skeptical about ordering from cafepress. I wanted a shower curtain I saw on their site so I ordered despite several bad reviews about quality and service. Well... I am so glad that I did, as the order came when promised and my shower curtain looks exactly as the picture on the website. Quality is exactly as I had hoped for. I am actually using this curtain to made a headboard for a bed! It will look amazing! Thanks cafepress! You have gained a return customer!
Sherri

Date of experience: September 13, 2013
Florida
1 review
1 helpful vote
Follow Lani G.
Unfollow Lani G.
Send Message
Share Review
Report Review

Blue Heeler Charms
April 21, 2017

I ordered two charms as a gift to my friend. Initially, she only received one, but it was promptly corrected when I brought it to their attention. I am pleased and will use Café Press for gift giving again.

Date of experience: April 21, 2017
Social S. CafePress Rep
over a year old

Hi,

We're very sorry your friend did not receive both items. Please send an email with your order number to social@cafepress.com so we can investigate.

Georgia
4 reviews
7 helpful votes
Follow Karen H.
Unfollow Karen H.
Send Message
Share Review
Report Review

The T-shirt I ordered arrived very quickly and looked great! However, the T-shirt did not work not due to anything they did wrong. They did, however, replace it with a different material and ask that we donate the other one to a charity of our choice. Cafe Press will continue to get my business time and time again!

Date of experience: June 23, 2018
New Jersey
1 review
0 helpful votes
Follow Bernadette N.
Unfollow Bernadette N.
Send Message
Share Review
Report Review

I ordered a shirt at the end if aug and never received it. I sent an email to customer service but never received an answer. At this point I would just like my money back. I no longer want the shirt. And I don't want $10 for giving my opinion since I will not order anything else from this site.

Date of experience: October 30, 2014
Social S. CafePress Rep
over a year old

Bernadette N.,

We are sorry to hear this. We believe we have located your order in our system, but want to be 100% sure. Tracking for your package (or what we believe to be your package) says that you order has been sitting at the USPS facility in Ohio since September 4th. We do not have any record of you contacting us regarding this. We have combed through our email system and there is no email located. Not even a trashed email.

We have issued full refund for the order we believe to be yours. This refund will take 3-5 business days to reflect on your billing statement.

Again, so sorry to hear this. We honestly have no clue about an order not arriving, if we don't receive a contact from a customer.

You can reach us to confirm your refund at 1-877-809-1659, Monday-Saturday 9am-6pm (est).

Alabama
1 review
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Send Message
Share Review
Report Review

I have ordered several items over the last few months. I have found the merchandise to be as depicted. The quality has certainly been acceptable, colors bright and lasting, shipped and received as told. If you are looking for unique and personalized items, I would certainly recommend Cafe Press!

Date of experience: October 29, 2014
New Mexico
1 review
13 helpful votes
Follow Ann B.
Unfollow Ann B.
Send Message
Share Review
Report Review

I order 12 latte mugs and received them in a timely manner and just how I had ordered them. No complaints on quality or service. BUT -- and a huge BUT -- each arrived in an individual coffin of thick styrofoam. 12 mugs took up a very large box. Granted, each was in PERFECT condition, but I now have TWO huge garbage bags of styrofoam to throw into a landfill. Ugh. And seriously, in this day and age, who does this? Very very disappointed with this company.

Date of experience: July 3, 2019
Ohio
4 reviews
3 helpful votes
Follow Cheryl C.
Unfollow Cheryl C.
Send Message
Share Review
Report Review

I have ordered many tee shirts from this site. They always come out great, and nice thick shirts, not thin cheap stuff. The colors are great, great selection, you can find ANYTHING, or have something made, just for you. I have also gotten bumper stickers, that I couldn't find any where else. Easy site to order from, and ship fast.

Date of experience: April 15, 2013
GB
1 review
1 helpful vote
Follow Julie E.
Unfollow Julie E.
Send Message
Share Review
Report Review

Cards are very poor quality, look cheap (which they are not!), the envelopes are exceptionally poor quality and are way bigger than the card, again giving a very cheap overall look. Really disappointed as I had ordered special cards from this site and could have got better at the local newsagents! I was particularly surprised as I had used this site for cards about three years ago and the material the cards were printed on then were of a far higher quality. Buyers be aware.

Date of experience: September 18, 2013
California
1 review
2 helpful votes
Follow Priscila S.
Unfollow Priscila S.
Send Message
Share Review
Report Review

Late and terrible quality
December 17, 2021

I ordered some items here. One of them never came. I had to call and they shipped the item a week late. I received it today in the quality is incredibly terrible. A hoodie with a decal so faded you can barely see it. Never ever buying here again.

Date of experience: December 17, 2021
Alaska
1 review
1 helpful vote
Follow Matt A.
Unfollow Matt A.
Send Message
Share Review
Report Review

Ordered on December 2, when the expected date to receive the items came and passed I called, and was told it would be shipping in the next 48 hours (on the 16th), after a few days passed I called again, was told the same thing and upgraded to free express shipping. A few more days passed and still in production I contacted the facebook group and after a few interactions on Facebook, I've been blocked from posting or communicating with them there. Apparently if you can't fix the problem at least try and bury it so other people can't see their flaws. I wonder how many other people they blocked because they can't fulfill their own orders. It is 12/22 and my products are still "In Production", Being in Alaska there is no chance this order will make it before Christmas, and they don't care.

Date of experience: December 22, 2013
Washington
1 review
1 helpful vote
Follow Vanessa W.
Unfollow Vanessa W.
Send Message
Share Review
Report Review

I bought a mug for my father and a magnet for myself. I only received the mug as they shipped separately. The lettering on parts of the mug is blurry. The only way to request a refund is to call a number. Don't bother, the support is pretty much non-existent. And if the post office loses your package, there is no way to request a refund or new product.

Date of experience: December 7, 2022
Illinois
1 review
7 helpful votes
Follow Linda R.
Unfollow Linda R.
Send Message
Share Review
Report Review

I ordered the hearts of math t-shirts. They looked so cute online. What a disappointment... poor quality, poor sizing, poor printing with splotches, blurs and off centered designs and very expensive. I have ordered from CafePress before and have never been pleased. I hope that I have finally learned to not order from them no matter how cute items appear to be.

Date of experience: January 29, 2016
California
1 review
1 helpful vote
Follow Mary A.
Unfollow Mary A.
Send Message
Share Review
Report Review

Long time customer, have always been happy with products/customer service, my last order I was not happy with, the clock I ordered was in bad shape. Paint inside line of clock, and didn't work! And apron was wrong color. I will be shopping with you again, for past 10 years that was my only problems, I wasn't happy, but as I said, after 10 years, I will continue to shop, I do like your company/products.

Date of experience: October 31, 2014

Overview

CafePress has a rating of 1.9 stars from 648 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CafePress most frequently mention customer service, poor quality and credit card. CafePress ranks 394th among T Shirts sites.

service
106
value
110
shipping
110
returns
63
quality
106