I order 12 latte mugs and received them in a timely manner and just how I had ordered them. No complaints on quality or service. BUT -- and a huge BUT -- each arrived in an individual coffin of thick styrofoam. 12 mugs took up a very large box. Granted, each was in PERFECT condition, but I now have TWO huge garbage bags of styrofoam to throw into a landfill. Ugh. And seriously, in this day and age, who does this??? Very very disappointed with this company.