CafePressReviews 649

I ordered two T-Shirts, same size, 1 fit, one didn't and they were the same size! Also, the printing on both shirts was not centered and one was not centered and crooked! At first they told me there was a 20% restocking fee. After advising them that I was not going to pay that and that I would report them to the Federal Trade Commission, they stated that info was an "error" and they would credit my account in full and let me keep the shirts, which I will be donating to the nearest clothes dumpster. I'm done with them. I don't need this hassle over a F******* T-shirt! Pleeeeeezzzzzzzzzzz

I placed an order with expedited shipping and was charged $13.00 for the package to arrive on 12/18. Unfortunately they did not follow the instructions and shipped by common freight with the package to arrive by 1/3/2016. It is scheduled to arrive by the end of the day 12/24 but that is too late.

The customer service rep I spoke too admitted they have a bug in their software which changes shipping instructions but places blame on the customer. They are willing to refund the amount their system says they charged but not the amount I was charged unless I provide proof of payment.

They have a known software issue which impacts customers, blame the error on their customers, and will only refund based on what is in their computer system, not on what was charged.

I am now dealing with a very disappointed daughter that will not be able to follow through on a very special plan for the holidays. All of this because of a known software problem!

I ordered Christmas cards very early in December and it is Dec 21 and no cards. I had chosen these cards after much consideration. Even ordered a special stamp to imprint a special message inside the cards... and no cards arrived. I did receive a refund, but that doesn't take away that I spent an enormous amount of time selecting them, and had to scramble to buy other cards and rush to get them out in time. It has been a nightmare and I will never order Christmas cards from them again.

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I work at a non-profit organization, and we recently ordered baby "onesies" personalized with our logo to give to our donors, staff, and board members who are expecting. In the first batch of six onesies: one of them was double-printed, five were completely off-center, and ALL of them were very poor print quality (bad color, grainy, and pixelated) even though I uploaded a high-resolution file. The quality-control was non-existent. We contacted CafePress and asked for a refund. Instead, we were sent a replacement batch of onesies, which we did NOT want. The quality was slightly better, but still DEFINITELY NOT WORTH the $16+ each, including shipping. Upon contacting CafePress again to request a full refund, they said that we could keep the (poor quality, unusable) onesies, and that they would refund our credit card. Unfortunately, they are keeping the $13 we paid in shipping. I am still deciding whether I am going to contact them (for the fourth time in a month) but in the meantime, I wanted to post this review to warn others to steer clear!

"I purchased several hundred dollars worth of tshirts to give as gifts last holiday season. While I like their unique designs the quality is the worst I have ever seen. The design decal on EVERY single shirt started cracking and peeling after just one washing! I have ordered from many other sites ($6 shirts, ThinkGeek etc.) The shirts go into the same wash and one year later the $#*!rst from these other (cheaper) sites are still holding up beautifully. Customer service at Cafe Press refused to acknowledge the problem or give me a refund because I was out of the return period. I had done early shopping (in September) but held the shirts for Christmas. Sadly I will never purchase from them again. Total waste of money."

I ordered tee-shirts as well as other items from CafePress. Unfortunately, I didn't try to return a clearly defective shirt until well past their return date. I figured that is was never worn, was clearly mis-printed when the shirt became folded and didn't print all of the letters, and I wasn't asking for my money back, only a new shirt. Guess what? They would only offer a coupon for a percentage off a future order. Really? How much would it cost to print a new shirt? A couple bucks? I'm going to tell my daughter to wear the defective shirt every chance she gets. And when her ballet friends ask her where she got a shirt like that, with a weird line through the quote, I'm going to tell her to say, "This is the type of merchandise Cafe Press makes. Order from a business that actually care about their reputation.

I requested a refund on a shirt that didn't fit. They immediately processed the refund and told me to keep it! That was awesome not having to mail it back! :)

I regularly upload my designs to cafepress, and have made at least three...? Maybe four orders from them, and have yet to encounter anything disastrous. Every time I ordered from them (I chose the cheapest shipping available), my products arrived before the estimated delivery time.
Between all my orders, I have purchased three shirts. Each one was of good quality. The fabric was nice and thick, and the colors of my designs ran true to what they were supposed to look like. I also purchased a mouse pad with one of my drawings on it, and it looked beautiful! The colors were all accurate and the mouse pad was of high quality. I also purchased a notebook to sketch in, and the paper was nice, thick, and smooth. The only thing I didn't like about it was that the page dimensions were a little weird and it was kind of narrow for what I'm used to sketching in. Nonetheless, I still filled the entire thing. The other product I have purchased from cafepress are mini buttons. These, I do take some issue with. The pin on the back of the buttons was poorly constructed in such a manner that they often fell of of my school lanyard. I have bought four or five mini buttons (four, I think), and two of them had the plastic cover not all the way sealed by the metal back. From the pictures on their website, you can tell that the larger buttons have a different back and have the standard pin, so it seems that the quality problem (at least with the pin part) is only with the mini buttons, so I don't recommend buying those.

As a designer on their website, I find the variety of products a bit lacking compared to sites like Zazzle, but their design interface for putting my designs on products is the most efficient one I have come across.