Vickie S.

I have placed orders for a variety of items from Zazzle.com at different times. I've never had any issues with Zazzle. Each order was shipped in a timely manner and each item, especially personalized items were better than I expected. It's a pleasure dealing with this company.

CafePress is an excellent source for gifts. They are perfect when it comes to finding unique designs and the sizes needed that no one else seems to carry.

I recently purchased a Cherished Teddies limited edition light up figurine. When I received it, I had to immediately contact European Gifts & Imports, as the light up feature was defective and not working at all. Within a few days, they sent me a replacement and I didn't have to return the defective figurine. I've been dealing with this company for years and this is the first time I've ever had an issue with anything I ever purchased from them. They are honest and very helpful. Over the years, I've found items on sale for good prices. I highly recommend this company.

I had purchased a Toshiba 620 DVD/VHS Recorder. It arrived filthy, completely unusable and broken. I contacted Amazon and they gave me the go ahead to return it to the seller for a full refund. I also contacted Ace Internet Solutions, Inc. and was assured that I would receive a refund in full, which included the return shipping that I had to pay for out of my own pocket. For some unknown reason, Amazon refused to give me the refund that I am entitled to. I contacted Amazon via email several times and by phone as well. Amazon's Customer Service agreed that since I have proof that this piece of garbage is in Ace's possession along with my money - $152.00, that I am indeed entitled to a full refund. Instead, Amazon sent me an email stating that they were not going to give me a refund. I contacted Ace many time, was repeatedly promised a refund and never received anything. I reported Ace to the BBB, the USPS Mail Order Fraud Dept. and several other consumer fraud organizations. Of course, Ace did not respond to anyone. And I am out $152.00 and no merchandise. I'm going to continue to report Ace and Amazon for mail order fraud to every organization that deals with this. I may never see my money, but I can make things miserable for both and perhaps prevent someone else from this nasty situation.

Rosegal provided me with a tracking number but I am unable to track my package. I've contacted them twice in the past 10 minutes and they are not at all helpful. If I do not get legitimate tracking before this weekend is over, I am going to cancel my order. I'm very disgusted with getting the runaround from this company.

After exchanging messages with Rosegal for several days now, today they finally issued a refund in full and the case is now closed to my satisfaction. I was looking forward to receiving the product but unfortunately it wasn't meant to be.