CabinetParts

Ordered 2 hinge plates for $. 50 each, charge me $8.00 for shipping, never received email confirmation. Called them again they had no record of the order so I ordered from someplace else. Received them 2 weeks later after getting them from someplace else. My name was misspelled on the package and my email address. Called Cabinet Parts to return them they told me they would credit me for the parts but not shipping either way! Poor customer service!

Parts look good but the size didn't fit my cabinets and there don't seem to be any measurements listed to help prevent this from happening. Looking at the pictures they look identical to my current ones that i need to replace a few BUT the center piece is slightly wider so my slow close mechanism won't fit with these. It's really a shame that one more sentence could have prevented this from happeing. This is a seemingly rare part to find as i searched for it last year and could only find in india. Shipping was quick so the seller is reliable just wish the description was improved.

I was having cabinets made, but the cabinets were delayed by several weeks. Trying to be pro-active, I had already ordered the Full Extension Soft Close Slide (the cabinets I had made didn't come with soft close).
Even though I'd never used the drawer slides the company would not exchange them for a larger size, because it had been 43 days which exceeded their 30-day return policy. Keep in mind, I didn't even ask for my money back, I just needed one size larger. To make matters worse they put me on hold for more than 30 minutes while they confirmed that they couldn't make the exchange.

This company has the worst customer service I've run into in a long time. If you don't care what week, month or year you receive your order, then ignore this review. But if you place an order, hoping to receive simple, in-stock parts in a reasonably timely fashion (several weeks), BEWARE. And forget about LiveChat (they tell u to call customer service). When you call, you will be on hold for an interminable about of time OR you can choose the 'call me back' option, and you will get a call-back which is immediately disconnected. This company is an absolute joke. I should mention that they are very efficient at charging your credit card & take your money, but that apparently is no guarantee they will supply the product. Buyer beware!

While this doesn't speak to the quality of their products, I do want to warn people to review the return policy carefully before ordering from Cabinet Parts. You are better off ordering from Amazon or directly from the manufacturer unless you want to pay a 20% restocking fee and go through a complicated return process. I returned a number of items and lost a significant amount of money because I somehow missed their return policy. Buyer beware!

They would not allow an order to be canceled immediately after placing it, on a Sunday, because they said it was "too far along in process". This would mean an order can never be canceled and this should be stated when ordering. Of course a return is possible, but shipping parts both ways costs a lot and you end up with nothing.
Whether people, or a business ethics matter. I wish I would have read reviews prior to my order, you are smarter than I. Cabinets and parts are everywhere, work with an ethical company.

We needed to order some cabinet hardware, a $430 order. This part has been in short supply so before we placed the order, we contacted them. Their faq said it would tell you if it was not immediately available. No such mention. Placed the order, claimed it would ship today. If we wished to cancel we had a thirty minute window to do so. Three hours later, an email that it would be a month before shipping. Tried cancelling online, too late. Called to cancel, they place a ticket to cancel and that was it. No email confirming. Called later, same thing and nothing. Check reviews and see that they have a history of doing this. I will not use them, I never do this to a business but I do not recommend anyone buy from them

I'd love it if Customer Service would honor my order. Website was coded for Polished Chrome, I clearly ordered Polished Nickel. No exchange, per customer service. I'm spent almost $2,000 and ordered 80+ pieces of cabinet hardware. I just want them to make these 6 pieces right. I've had to revert to the BBB to try and resolve. #cabinetpartscom

I ordered $118 worth of antique copper cabinet hinges from this company, through their listing on Amazon. The hinges they sent me were dark brown/bronze. Not even close to the advertised photo. They requested a photo from me to prove the wrong items were sent. I immediately emailed them a side- by- side photo comparison with their ad photo. They expect me to pay for return shipping to correct THEIR mistake! Take your business elsewhere. These guys are a joke.