CabinetPartsReviews 2,802

I ordered 24 pairs of hinges, and ordered the wrong size. Returned them well within the returns time frame, only unwrapped one hinge from the tissue paper before returning. It took over a month from the date that the USPS tracking number showed the returned items were received by them for them to refund my money. Multiple calls and emails over two weeks, every person I talked to just said they see the notes from my previous calls, they don't know why I haven't been refunded, and they will look into it and forward to their supervisor. Thirty-five days after they received my return, on my daily call to their company about my refund, I finally talk to a customer service rep who gets my refund immediately. I check my email and they shorted me $45, which I assume is for their "restocking" fee. After all of the hassle and terrible service, they only refunded 2/3 of my purchase price and I also had to pay for shipping for the original order and return shipping. Absolutely ridiculous and unacceptable. I should have read the reviews before ordering, it seems like this is their norm.

I order some countertop laminate and it came damaged. I paid $78 for the standard shipping. They were approved for a damage claim by UPS but have refused to refund me the $78 even though UPS refunded them that cost. They think they can rip me off and if you give them the chance I expect they will do it to you also.

Update: shortly after writing this review I was contacted with an apology. They have made it right, but I had to fight for it. I still won't be doing business with them again.

Ordered 2 hinge plates for $. 50 each, charge me $8.00 for shipping, never received email confirmation. Called them again they had no record of the order so I ordered from someplace else. Received them 2 weeks later after getting them from someplace else. My name was misspelled on the package and my email address. Called Cabinet Parts to return them they told me they would credit me for the parts but not shipping either way! Poor customer service!

Do not buy from this company unless you like to wait almost two months for your parts, only to find out they are the wrong ones (the description & pictures were not detailed enough to make sure we got the correct application).
Once we received the hinges & realized that they were not going to work, we contacted the company to see about sending them back. We asked if there were any charges for sending them back, except paying for the ones we opened, & was told no. But when we finally got our refund (it took them almost two weeks after receiving the hinges back to get us a refund) it was short an additional $18.81.
I have emailed them asking why the additional charge and now they will not answer my emails. Very poor customer service & business practices. They are thieves.

I ordered $118 worth of antique copper cabinet hinges from this company, through their listing on Amazon. The hinges they sent me were dark brown/bronze. Not even close to the advertised photo. They requested a photo from me to prove the wrong items were sent. I immediately emailed them a side- by- side photo comparison with their ad photo. They expect me to pay for return shipping to correct THEIR mistake! Take your business elsewhere. These guys are a joke.

I bought cabinet pulls that were described as being 6" center to center. What they didn't say was that the pulls were SUPER THICK and HEAVY! I've never seen "cabinet" pulls like this before and can't even imagine what you would use them on. Then, to return them, I have to pay for shipping AND a restocking fee. Worst online shopping experience ever.

My vanity arrived damaged. My phone contact with whom I communicated the whole 3 months was very pleasant on the phone, but often vague because he didn't have all the information either. A replacement came a few weeks later, but then it took literally 3 months from the first arrival to the pick up of the damaged vanity. There was definitely a communication issue between the company, the trucking firm and me. The shipping company finally came to pick up the damaged piece with no notice.

Some hardware was missing from the second vanity (I was told by the salesman not to send the first one back until I knew I needed no more spare parts from it!). The quality of the glass vanity top was lacking, but by the time it was installed I just wanted to be done. Also the shelf for the mirror was warped and the screws to attach it to the mirror were nowhere to be found! I did not send anything else back.

I was having cabinets made, but the cabinets were delayed by several weeks. Trying to be pro-active, I had already ordered the Full Extension Soft Close Slide (the cabinets I had made didn't come with soft close).
Even though I'd never used the drawer slides the company would not exchange them for a larger size, because it had been 43 days which exceeded their 30-day return policy. Keep in mind, I didn't even ask for my money back, I just needed one size larger. To make matters worse they put me on hold for more than 30 minutes while they confirmed that they couldn't make the exchange.

I ordered an appliance garage from this company. I knew I had ordered it earlier than I needed but wanted to make sure I had it when my contractor was ready for it. Well, when the contractor went to install the cabinet it was not the right size and he could not use it. When I tried to return it the company refused as it was beyond their 30 day return time. Lesson learned, if you are not sure something will work don't order from this company. This is a standard cabinet and not something unusual. They could have taken it back easily. Oh yea, this is something they still sell on their web site.