Cabela's

I have been a cabelas customer for 6 years. Most of my experiences have been good. I have a Cabelas Club Visa Card and have used it, paid it off, and used it again. I have a very good credit rating and have never been a day late on a payment. Recently I received a call from them telling me they have closed my account stating I requested it. They will not provide me any details on the call. They also stated that they made a decision to close my account, but cannot tell me why, nor would they mail me a letter. They provided no details, no explanation, and were extremely rude on the telephone. I spoke with a lady named Carolyn. She was the most unprofessional individual I have ever encountered. Bottom line: Cabelas Club Visa made a decision to close a high limit account with no explanation, and now call me daily for it to be paid off. This is just the beginning of trying to make people aware these people will make decisions on your life, your credit worthiness, and credit report and give you NO EXPLANATION as of why! My account was in perfect standing! To top all of it off, they took back $175.00 of Club points that I earned! I will sell everything I own with their name on it, and never buy anything again from these people!

Heading to Florida for vacation and the opportunity to hunt the predatory, over-populated pythons. Looking for.38 Special Snake shot shells, checked on line and saw that Cabela's has them in stock. The day before we are heading out I received an advertisement saying "order before 1pm and pick-up the order the same day. I thought, why play around, so I ordered 2 boxes on-line around 11:30. We headed out to the Hamburg PA store around 4pm, figuring that if they haven't pulled them yet, we can just go get them for ourselves and cancel the order. When we arrived, we went to the Service Counter to see if the pickup order was ready. It was not and the woman at the counter stated that "it can take a couple of days" until I told her about the "same day pickup" ad that I had received. I said I would go back and get them myself and she indicted that "there are 16 in stock". Then, you guessed it! When I went to look for them and found 9mm only, I asked one of the floor employees who clearly knew that there were no.38 special snake loads. When we returned to the Service Counter to express our frustration, the woman indicated that "we wouldn't be charged for them". Really? How generous! I would usually suggest that you call first, but chances are that you will get the same clueless individual who screwed-up the inventory in the first place.

I ordered a fishing reel on the 13th of November and received it a couple of days later.
Unfortunately there was something wrong with it so I went through the procedure to exchange it.
Officially there was another order for this item 11/19/16 after I spoke to someone on the phone (recorded call).
This reel now is obviously a used item, at least as a floor model. The entire reel is full of oil and the writing on the reel which supposed to show the Gear Ratio is completely warn of.
I PAYED FOR A NEW UNUSED REEL AND I WANT A NEW, UNUSED REEL.
How is it possible that one of your employees sent me a used item?
How is it possible that no one responded to my emails I sent to them?
Worst Customer Service!
Stay away from online Shopping!

September 2020, I bought online from Cabela's a Killer instinct Lethal 405 Crossbow package. Cabela's assembled and checked out the crossbow. Shortly after September I bought a Killer instinct Dead Silent Cocking Device. The crossbow has only been fired less than 75 times, no hunting just range firing. The crossbow crackles and pops when being cocked and when fired. I brought the crossbow back to Cabela's, League City, Tx and asked for assistance with the bow. Cabelas's said that was a poor quality crossbow, it's even dangerous. They can't / won't do anything about the crossbow, not even a refund. I must contact Killer Instinct and work out a fix or replacement with them. First time contact wil KI, they said they can't find my warranty registration, September, 2021, I re-register the crossbow, KI responded that the crossbow was a year old and they couldn't accept the warranty registration. The string on the Dead Silence Cocking Device was installed on the spools incorrectly and the string has multiple cuts and is about to break at any one of these cuts. Making the cocking device a danger, even deadly. I just want a complete refund or full credit for the crossbow, scope, bolts, carrying case and the dead silent cocking device, so as to purchase a better, safer and more reliable crossbow and accessories from Cabela's. Thank you.

I placed and order (*******) from Cabelas the day before Thanksgiving when all the pre Black Friday sales were on going. I ordered a bow as a Christmas present (not for me) that was half price.
Then a WEEK (not a day or two) later I was advised that my order has been canceled via email. So I called and was advised that the item was no longer available and that Cabelas does not substitute items. But that they would sell another bow of equal value for about $150 more than the one I had ordered.
If I was told within 24 hrs. That the item was no longer available then ok. But a WEEK? I cant believe that a week is acceptable to this company.
Now all the sales are over and Ill have to pay $500+ to obtain a similar bow. Of course it will not be from Cableas, nor will I ever buy from this Company again. (funny thing is last night ((before I received the email cancelling my order)) I put in my cart with Cabelas a reloading press to buy- not now).
I cant believe that a WEEK is acceptable to this Company.
So instead of selling me a similar bow for the same price (would not make much) and keeping a customer they lose one forever.

This company will take your money for an order but you will never recieve the order. When you try to call and wait for customer sevice it is a real joke

I ordered a package from these people which was sent by FedE and required a direct signature for delivery. After repeated attempts to get FedEx to work with me on getting the delivery made I called Cabela's to get authorization as FedEx suggested and was told by Cabela's that there was nothing they could do for me because that decision is up to FedEx. When I explained that FedEx told me I needed Cabela's okay, they once again said I was basically SOL. I finally just told FedEx to send the $#*! back and called Cabela's and told them just give me a refund because I don't need the hassles. I've been a member of the Cabela's club for 15 years and told them I am likely going to cancel everything to do with them after this. I was told that a manager would be contacting me to discuss this and a possible solution but haven't heard anything. I would recommend finding a better chain to do business with. A place like Scheels, Sportsman's Warehouse or ANYWHERE ELSE BUT Cabela's.

Last Winter I made a purchase and took your Capital One credit card deal. Some how my wife missed a payment and we were fined like $25! So my wife gave them the routing number to our bank to prevent another fine. The next statement came with another fine! My wife called and the person said the routing number was no good. We use that auto pay setup for our common monthly bills and it works! We have 2 banks so we gave the person the numbers for our other bank and the next statement came and we were fined again. Hey a great way to make a few extra bucks for them! Last month another fine so I called them for my total bill to date, went to the bank and got cash and drove out to Bass Pro Gurnee, IL and we're done and ticked. Could not find a sole at Bass Pro to hear my story! Looking for my 4th pair of Rimrock boots from Cabela's and went into the net to read the reviews. Saw a lot of poor/bad reviews so sent a note and never received a reply. Those boots were absolutely bulletproof -- had 3 pair and not a single complaint. I kindly asked if they were looking into the quality problem -- NO RESPONSE! What's the story? Jon Mullaney

Another issue with Cabelas.

I placed on online order on 6/1/2020 since the local Cabelas did not have what I wanted in stock (not unusual since they were bought out). Today is 6/4/2020 and I logged in to check on my order and found that Cabelas canceled my order. I received no notification that my order was being canceled, nor is there anything documented on the order page as to why my order was canceled. I decided to give them a second try as last November I placed an online order and Cabelas changed it to On Hold with no comment or notice. I tried to get a status on that order until I finally canceled it in March 2020. I will not try buying from Cabelas again. I only tried because I was given some gift cards that I wanted to use.
I hope that this serves as a warning to others and prevents someone else from going down this same road.

I've checked with Mossberg and there is no backorder on their end. The backorder is with Cabela's own supplier. I've called and emailed twice asking for an ETA, but customer support has no more information than what i see on Cabela's website. Definitely poor business practice to make customers wait rather than push their supplier to deliver. I've learned my lesson and will not purchase anything else from Cabela's.

I ordered a bench rest, the website was down for days and the order took that long to finally go through. Once through it was canceled and when I tried to verify the information was correct, not only could staff be more unhelpful, but they couldn't tell me. They told me the deal was no longer valid and that the item was sold out and no backorders. Less then 10 days before Christmas and they offered no alternative. DO NOT DO BUSINESS WITH THEM IF IT IS IMPORTANT!

We waited in lone almost half an hour for the privilege of entering the store. When we finally got in there were cheery salespeople willing to sign us up for Cabelas Club, or the Cabelas VISA card, neither of which do anything for the consumer other than invite persistent Cabelas advertising. When I finally got to the counter to buy the binoculars I wanted to buy they were out of stock. Apparently, the online inventory check works only occasionally. Then I was told Incould order from Cabelas online with free shipping to the store, not my house —- so I could wait a week or more, then drive to Cabelas again, then wait in line for 30 to 40 minutes, then show ID and process out of the store. Oh Boy! I purchased the binoculars on Amazon before I left the parking lot. They were $5 less and they'll be delivered to my door without further hassle. The only reason to go to Cabelas is if you want to purchase a firearm that nobody else has in stock. Everything is more work at Cabelas, including the firearms purchase process, but if no other store can get the gun, it's the best option — but I'll spend a LOT of time by the fire looking for any alternative before Ingo in that store again. Customer convenience and satisfaction ranks near the bottom of their priority list these days. That's a shame, because it was the opposite in the 80s and 90s when Cabelas got almost all of my discretions income.

Purchased a rifle thru cabelas.com on Dec. 2,2019 and selected the Ft. Worth store for pickup.
Transaction went thru and was told that I would be sent an email when rifle came in.
Two days went by but never rec'd confirmation email, so I called them and was told rifle was there. I got the impression that the rifle was there on the 2nd, but I didnt say anything about that. On the 5th of Dec. I travelled the 75 miles to the store and filled out the background check but got a "Delay". So, I went back home a called every couple days and was assured every time that they check twice a day and they'll call when they get a yeah or a nay, so I didnt call again for a month. An NICS Delay is very confusing... Cabelas said they'd hold the rifle for 2 weeks, NICS says delays will be purged after 88 days. On the 18th of JANUARY I called the store and was told my delay had expired. I said the money was still missing from my account. I was assured that the rifle was mine, just come in and do another background check. Meanwhile... the $75.00 rebate expired, too.
And so, after 300 miles and an anxiety filled Christmas, I cancelled the purchase.
I read up on the NICS and learned that delays were designed to give FBI three business days to do a background check and if no "proceed" or "deny" after that time gun dealer can transfer weapon... but they don't have to.
Cabelas policy is they will not sell a weapon w/o a "proceed" since Bass Pro bought them out, and it took me a month and a half to be told that. I will NEVER, EVER, go in the Ft. Worth Cabelas again. My first and last experience.

JUST BECAUSE THERE A BIG COMPANY THEY TREAT THEIR CUSTOMERS LIKE $#*!! THEY LIED TO US FOR OVER A WEEK TELLING US OUR ORDER HAD SHIPPED WHEN IT WAS IN BACKORDER THE QHOLE TIMW! OH WAIT THEY DONT DO BACK ORDERS THOUGH OR DO THEY! YES THEY DO AND THEY LIE ABOUT IT! GO TO TACKLE WAREHOUSE WHERE YOU GET WHAT YOU PAY FOR! & I wouldn't have gave them the 1 start but I had to to post this review cabelas is a $#*! hole!

After recently attending Cabelas, my husband and I will no longer support such a corporation that consists of racism and atrocious treatment towards consumers. I encourage employees to cogitate on the liability they cause, as one can easily sue, especially during times of crisis when one wants to lawfully protect themselves and their family. I desired to purchase two firearms, after noticing I am from North Africa, the employee questioned my citizenship, as I am a foreigner. The ignorance of such is bizarre, not all foreigners are aliens, myriads are citizens, and one aware of geography, should know Africa is far, coming here illegally doesn't make sense when France and other European nations are across the sea, and one can obtain citizenship there. He also told us it would take 7 days for the background check to come back, and told all white consumers it would only take 5 days, adding an extra 2 business days on ours. Nonetheless, they denied me from purchasing the firearms before they submitted the application to CBI. A few days later, my husband, (an African America male) decides he wants some guns, so we go back and he strives to purchase some he likes, they denied him although he has a license to carry. They told us to take it up with CBI, we call, and they inform us, he's all clear and I'm all clear, so it must be Cabelas policy. Not only did the employees look at us weird, every white person in the facility did. We headed to Machine Gun Tours, and we were able to purchase the guns with no prejudice, no complications, as it should be. It's a shame white superiority still exists. It's a shame it's bringing liability to Cabelas employers, and it's quite an uneconomic manner of deliberation.