Cabela's

I was trying to get information about a pistol. I tried to call their firearms department and they never answered the phone. I called two different stores in my area multiple times over two days with no luck. So I decided to go there in person. There was one person helping customers. I waited for probably 5 minutes and the sales person didn't even acknowledge me. When I asked him if there was anyone else he told me no. Then it turns out there was a "pull a number" system like at a deli, which I found out later (why didn't he tell me to take a number?). When he finally helped me, he tried to sell me a different pistol from the one I was interested in. Then he tried to sell me a holster that hangs outside your clothing even though I told him was was not interested in that. He was very insistent on how great it was, but it didn't suit my needs at all. The pistol I wanted was $30 more in the store than on the website. He didn't know why and didn't offer me the web price. Then he told me the rebate from the pistol's manufacturer ended. He insisted it was over even though I showed him the manufacturer website that said it was going (later I called the manufacturer and they verified there was a rebate). THEN I called the Cabela's web number before I ordered online and asked if I paid sales tax for my town or the town of the store I had to pick up in when I ordered by web, they told me my town. When I ordered, it made me pay sales tax of the store I am supposed to pick up at, which is 6% higher than my town. This whole thing was a comedy of incompetence and gross lack of customer service. I still don't have the pistol so we'll see if that goes smoothly or not. I don't see why anyone buys anything from this company.

My fiance works for Cabela's they are not taking safety precautions, he found out after getting Covid that there were at least 2 other employees in his store that he works closely with 1 that had been hospitalized before he got sick they never shut the store down never did any cleaning or disinfecting, the employees are not wearing mask so every customer that has come in contact with these employees/ has possibly been infected without even a chance to protect themselves or there families but for sure one day while waiting on my fiance I was walking around the store I was approached by seven different employees about whether or not I had applied for a credit card and if I wanted to apply after after telling them multiple times that I did not want one and I was even carrying a Cabela's shirt at the time and could not get them to leave me alone until I left the store customers beware they're only worried about their bottom line their dollar their pockets not your health not the employees health

I used to love going to Cabela's. Not only for hunting gear, firearms, or camp stuff, but just to tool around. I'd hit the Great Lakes Grill (for elk sandwiches and strawberry cake mostly) and the mini shooting range they had in there, dig through the Bargain Cave, stare at the taxidermy, or sprawl on cots in almost house-sized tents. I visited multiple times a month, sometimes a week. But all of that changed after the buy-out by Bass Pro Shops.

There was an electrical fire in the shooting range one evening. Instead of fixing it, they boarded the wall up as if nothing had been there. Prices on everything in the store rose. The Grill closed. All the little counters for watches, jewelry, optical, and in the Bargain Cave disappeared. As did much of homegoods and toys, and a lot of the backpacking gear. And the warmed, roasted nuts and popcorn usually for sale on the first floor.

In the Bargain Cave in particular the shelves were all taken down; no gun, archery, hunting, or camping-related items left. Only clothes, and those still over-priced. Much of the extensive hunting items and outdoor gear downstairs were replaced by cheaply-made spendy clothing and boating/fishing stuff. And selection in nearly every category was much thinner than before. A woman looking for tough, lightweight outdoor clothes or gear? Forget it.

I asked a staff member in camping for outdoor bathroom related gear for my next canoeing trip and he told me I'd have to go to a military surplus store for long-term outdoor hygiene needs. As for a camp trowel for digging a latrine-- I was recommended a heavy shovel that had a saw blade attachment on it.

Ultimately, I am very sad to see how much of the little things that made my Cabela's great gone. A Bass Pro Shops logo hovering over every shelf reminded me I wasn't really in the same store anymore.

I've been trying to buy a certain gun from my cabelas in Hamburg PA. This gun is on sale for a ridiculous price! From 550 down to 380 in fact. Springfield XD' s rarely ever go on sale much less never for this kind if discount. I've purchased this gun twice now online because it was supposedly in stock at the store. But both times I would call the store only to learn that it is mysteriously NOT in stock! I know for a fact that the employees are lying to me telling me that it is not there and are actually buying the guns themselves or saving them for friends and buying them up before customers even have a chance. I have called the headquarters on both occasions and have confirmed with them both times that the gun is in fact in stock at the store yet when i call the actual store they are nowhere to be found! Unbelievable. Cabelas obviously employs absolute trash to work in their stores! At least in the gun department anyway. This is disgusting. I'll bet when the sale is over they will undoubtedly have a bunch of them in stock! They say their website is never up to date and that's why they show in stock
Yet I looked at 6 other guns that were in stock like this one was and all 6 of them were actually at the store. I guess that the site updates all the other inventory perfectly fine and is up to the minute up to date just not springfield armory xd guns! This is despicable and disgusting of these morons in the Hamburg PA gun dept. Have fun buying them up and reselling them! Cabelas just know that you lost a good customer that has spent thousands upon thousands in guns and ammo and I will never set foot in one of your stores ever again!

On April 23,2020 I ordered Bogs Boots for my wife in size 9, (Order #*******898). She wears size 9 in everything including LL Bean boots. When they arrived she couldn't get her foot into the boot. I called Cabela's to return them. They said it was my fault I ordered a 9 and got a 9. If I wanted a size10 they would exchange the boot or I could request a refund ($87), BUT I had to pay the return postage. It cost me $38.42, Canada Post's lowest ground rate, to return them. Since we weren't comfortable that a size 10 would fit her, I chose a refund. I returned the boots and tracking showed that Cabela's received the boots on May 14,2020. No refund after a month, so I called on June 15th. No action had been take so the Cabela's agent I talk to sent an email to their financial department confirming they had received the boots back and to please process and send a cheque. He confirmed his email was sent and received while we were talking. Two more weeks and no cheque. Called today, June 30th. The Cabela's Agent confirmed that the email request was processed on May 20th. She was surprised that I hadn't gotten the cheque yet (10 days later). In Summary extremely slow service plus when the footwear doesn't fit when you order it in your size Cabela's should provide return courier service. I have ordered lots a hunting and shooting products from Cabela's. Give this experience I won't do that again.

Might as well shop at Walmart.
Walmart quality.
Not what it use to be.
Over priced.
Was really something to have Cabelas name on it.

I've been buying from Cabela's online for well over 20 years. Never lived anywhere near a store until now. I was excited because it was my first time to ever go into a Cabela's. Been to Bass Pro, Gander Mountain, etc. I just wanted to go in and walk around and check everything out. Started out in camping, went to fishing, then kayaks, then guns. Then I noticed the same dude was showing up everywhere I went. I got a little annoyed so I purposely walked clear across to the other side of the store. I'm bent down in one of the aisles checking out the pellet guns and when I stand up BAM, there he is on the other side. So I take off walking real fast and ziggin-n-zaggin through aisles and I stop real fast and kneel down. He comes around the corner and BAM, BUSTED. He looks at me and grabs something off the shelf like he was looking for that exact thing. Freakin security following me around. It's 90 degrees outside so everybody in the store is in shorts and t-shirts, this dudes in a long sleeve shirt and slacks. Why the "F" is he following me. So I circled around to the other side of the aisle and just stood there and looked straight at him until he meander off to the back of the store. I went to the checkout and handed the clerk my stuff and said I didn't want it anymore because your security guy was following me around and making me very uncomfortable. My first time in a Cabela's and I get treated like a shoplifter. I'm a 51 year old grey hair white man having to put my reading glasses on every time I look at something. Did I really look that suspicious just walking around trying to have a good time. Goodbye Cabela's, hello Gander Mountain.

I called into the store on Christmas Eve morning, asking for a particular pistol sight. The girl on the phone told me there were two available. When I got there, I didn't see any Vortex pistol sights in the glass case on display- just some rifle scopes. At this point, I think the rep on the phone made a mistake or didn't check, but since I drove about an hour to get there, I decided I may as well wait and ask to be sure. I expected to wait in line and I expected a long wait. What I did not expect was a condescending employee and an inconsistent system. There was a QR check-in for the firearms section. As I took a number from the red ticket dispenser, I also scanned the QR code. When I did that, a customer in the line said, "We have just been taking numbers." I told her, "I just like to cover my bases." Ironically, my service was shot in the store and I couldn't sign in with the QR code. I didn't worry about it though, since they were honoring the numbers. I watched as they took care of customers by calling out numbers one, by one. For some reason, after number 16, the employee clicked from 17-20 on the digital screen without calling the numbers. When I told the employee that my number was skipped and I haven't been helped, he said he would enter my name into the system and pointed out that "there's a system." A couple customers said that it didn't work for them as he was talking.
When I told him again that I was skipped ( at this point, I have been there 80 minutes), he said, "You are just going to have to wait your turn."
At this point, I had waited my turn and then some.
I contemplated waiting since I had waited so long, but after another twenty minutes, I decided Cabelas did not need nor want my money. I ordered the sight from opticsplanet.com and also found a coupon code online for 5% off. Cabelas was not worth the hassle. I understand the firearms area is a popular area and each customer transaction is time-consuming. This, however, was ridiculous and horrible customer service.

I ordered a coat from Cabela's online store in Olive Green. It came a few days later in Elk (tan). I brought it to the retail store in Rogers, MN with the hope of exchanging it for the right color, only to deal with a crabby unprofessional customer service rep. They did not have the coat I needed in stock, but the lady in the outerwear department assured me that the customer service rep could order me a replacement before I left the store. When I asked the customer service rep if she would do that, she told me to "order it online myself". Whatever! I went out to the parking lot, and ordered the coat - again in Olive Green. The new coat came a few days later - in Elk (tan) again! I have spent so much money airing my frustrations to Cabelas and have gotten NOWHERE! I returned the second coat and have not gotten a refund. I have been told twice that a refund was coming (first time - in 24-72 hours, second time - in a few days.) I am DONE DONE DONE with Cabelas! I purchased the coat - in Olive Green - from Scheels without a problem. WAITING FOR A FULL REFUND FROM CABELAS - since mid November!

BOUGHT MY DAD A $500 GIFT CARD (ECARD) MONEY WAS TAKEN OUT OF MY ACCOUT IMMEDIATLY... FRUAD PHONE CALL FOLLOWED TO "MKAE SURE IT WAS ME FROM CABELLAS" GREAT, THANK YOU. WAS GOING TO PRINT GIFT CARD AND PERSONALLY SURPISE HIM... WAS TOLD WOULD TAKE 4-12 HOURS, THEN TOLD IT COULD TAKE 1-2 DAYS... 2 DAYS LATER STILL NO GIFT CARD, WITH NO GUARANTEE AS TO WHEN ITS COMING... GOD SAKES ITS AN EMAIL)... FINALLLY CANCELLED IT, THEN WAS TOLD IT COULD TAKE UP TO 2 DAYS FOR THE REFUND! IF I OWNED A STORE OF ANY KIND AND TOOK $500 FROM A CUSTOMER, AND RUINED A GIFT FOR SOMEONE ELSE BECAUSE THEY COULDNT EVEN SPEND IT... THEN HAD TO REFUND THIER MONEY... SOMEONE WOULD BE FIRED! I USED TO LOVE CABELAS, I DONT THINK ID EVER SHOP HERE AGAIN! THANKS FOR RUINING MY SURPRISE TO MY DAD, HOPEFULLY ILL GET MY $500 BACK SO I CAN SPEND IT ELSEWHERE 2 DAYS LATE OF HIS BIRTHDAY... SO PISSED!

SUPER BAD EXPERIENCE!
I swear I will never shop from them anymore!
What a bad and super dissapointed experience on how their so called "supervisor" MELINDA handling my order. Purchase the item on sale recently, but they cancel my order after 2 days without a single notification. I only know it after I track the item status. And it shown CANCELLED!
When I called them, and check why there is no notification at all? Melinda just give me her stupid excuse and said their email was DOWN, BUT Hellooww there is phone to reach your customer RIGHT? And I have missed the good deal which I have been excited and keep waiting for! Otherwise I may purchase the good deal item from other store!
When I ask MELINDA about the cancelation reason, MELINDA just said because there is no more stock for the sale item, and there is nothing she can do about it! But if I want I can purchase the same item with normal price! What a stupid system they have! If you never want to honor and respect your customer purchase, then put it as "0" stock or OUT OF STOCK! Not until I have purchase and paid for it. Then make me keep waiting like an idiot without any news and miss other opportunity!
There will be no more next time for Cabela's!
Given the market that so competitive nowadays, Cabela's is not the only 1, there are so much more smiliar store out there which provided 5stars customer service and even cheaper products with better quality!

For the past two years, I have been trying to get assistance with this safe—IT IS UNRELIABLE. The reliability of this safe opening is not a guarantee. I have spoken to many at Cabela's Customer Service and each time, I have been walked through the process of getting the safe to remember my finger print. And, it was not until today that I was told by both Stacy and Carol at Heritage Safe that it only takes a picture of your finger print so you would need to store several finger prints in various positions. For the life of me, I cannot believe no one was notified of this issue, this is a real security problem. For the past week AGAIN, I called Cabela's Customer Service at *******444 and was told by a gentleman that he would have someone from Product Support to call me, well, that was a week ago. Called today and reached Denise who said she could not find a record of my calls but she would stay on the phone until someone from Product Support was on the line. Patricia from Product Support answered and after I explained the problem, she admitted that there was a problem with this safe and suggested that I contact Heritage Safe at *******823. I spoke to Stacy at Heritage Safe and she walked me through the process several times to no avail. Her attempt was to have me put my finger print on the safe in various positions. PLEASE HELP ME TO UNDERSTAND WHY I WOULD BE COMFORTABLE WITH THIS IN A LIFE AND DEATH SITUATION? For the life of me, I am not sure why I am the only one realizing that in an emergency, you don't want a gun safe to not open or have the gun safe alarm to start blazing!

Now that this is in writing, It has now become my goal to assure that anyone who reads this will know that this safe is not reliable and that they would be putting their life in jeopardy to continue using it as a gun safe. This is the Cabela's Biometric Personal (Quick Access Model) Safe. You have been warned!