So I called Cabela's slash Bass pro shops with a flashlight I bought in rapid City last year and they said it would cost me $25 to ship it back because of the batteries I said what if I don't want to send the batteries they said it doesn't matter so I have a $50 flashlight it doesn't work and I can't return they said go to the store I said I'm 200 miles away these guys are pathetic. I have a recommendation use Scheels instead.
They had a black Friday sale that started on Monday the nov25-dec1 I ordered from store online and in store, then I get a email on Friday 5 days later, to the story 3/of what I ordered is out of stock. So why is it in a sale and don't even have the stuff, I will never shop at this pitiful worthless store
I very seldom ever order anything from Cabela's as everyone knows they are way too expensive and overpriced. This time however I decided to try to order a pair of shoes as they were on clearance for 50% off. Stupid website continuously try to tell me the information I was putting in was wrong when it was correct, try to go through their process several times before finally saying shove the shoes up your $#*!. Once again Cabela's is proven to be a waste of time. I will go back to not buying from Cabela's thank you very much.
2022 Nitro 505 scope rest loose
I first contacted Tenpoint about my loose scope rest 8 months of use with multiple groups. They informed me my scope was too heavy, I started using the one that came with bow. After another 2 months of frustration, I contacted them again. I was informed that they were aware of issue and had added scope support struts for 2023. But they could not retrofit or correct my bow for the adverse shooting problem, nor did they seem interested. They simply said even though the warranty is supposed to cover this situation, they would not do anything for me, not even a discount on newer version. Buyer beware warranty is a fraud.
My son bought a boat at cabelas it was taken back to be fixed 5 times last summer because it died in the lake and had to be towed in every time he took it out and it already happened again this year to its in their shop 2 weeks already sounds like a lemon that they should replace to me. We were all hoping to enjoy our summer never expected to have all these problems with a brand new boat.
I tried to work out an arrangement to purchase an item that was discontinued by the manufacturer. The newer version of this item is going for hundreds of dollars less, the exact same item. I confirmed this with the manufacturer. Customer service is handicapped by their purchasing department to out dated price matching rules. Note, customer service representatives were professional and nice, just hindered. Looking at purchasing the newest version from another company much more flexible.
BUYER BEWARE - I purchased a brand new Kimber from Cabela and paid full price. The firearm would not fire straight out of the box! Now I am shipping it to Kimber for a fix. Cabela said they could not exchange due to it being a firearm. They later admitted that is a Cabela policy. They could exchange but CHOOSE not to. So in essence, we paid full price for a gun that will have to be repaired and there is no recourse. I will NEVER purchase another firearm from Cabela. If you purchase a firearm here, know their policy is just a Cabela thing. Some gun shops stand behind what they sell, this one doesn't!
I ordered a boat part and had it shipped to mechanic in another state. It's been 7 days and it's after Xmas so not busy. Tracking shows a delay in Orlando. I was in Florida for the week hoping to use the new equipment while I was there. The weather was not bad so, that is not the reason for delay. Cabelas offered no reason for delay or help in any way. I have shopped there for years, starting back when there was only 2 stores in the whole country. I have traveled to many stores and ordered online. I'm not a fan of Amazon, but see no reason to stay loyal to a company who is not loyal to me.
I forgot how much of a hassle and costly it is to ship something back to you that I have ordered. I will never order something online from you again. I can get the same thing from Amazon but wanted to try some of your shorts. Bad mistake! Returning a pair of shorts I paid $26 for cost me $13 to send them back. There's no way that small pair of shorts should have cost me that much to ship back to you!
I has order a personalized item for a gift, they told me it would take 6 weeks to receive it. I was ok with that. After 8 weeks I called to find out when my order was going to be shipped. They couldn't answer my questions. 2 days later they send me an email stating my order was cancelled. I can't believe it took 8 weeks and a phone call from me to get that response. When I called to let them know my disappointment, after 8 weeks I didn't have the gift I planned to have at the retirement party. Their response was oh well. Nothing they can do. They didn't care. Very poor response, and you'd think they could have notified me within the first week of placing the order it wasn't available. I will never shop at Cabela's or Bass Pro Shop again.
Terrible customer service. Guys in gun department know little or nothing about guns. Workers in clothing department are lazy and do nothing to help customers find what they need, Clothing department in Tualatin, Oregon store very messy with clothing items laying on floor and trash laying around area. Better customer service at smaller retail stores.
Travel 60 miles out of my way just to go to cabelas. Which I have come to since 1980 I Well not go to Cabela's again a rude And just way too busy to wait on you. No matter how long you Stand there by the counter., just going to hand them money as they hand over. A product wasn't gonna ask no questions. I knew what I wanted, anybody to help?
So Cabelas and Basspro are in bed with Capitol One bank and neither company cares or appreciates their customers, they would rather lose you as customer than to resolve an issue. So as a customer whom feels these 2 companies have categorically declared me as a 2nd class citizen I am here to say I need nothing nor want nothing from you. There are other companies with the same product as you and welcome customers.
I ordered a shirt for a Xmas gift on 12/3, been waiting ever since! Christmas morning I get an email saying my order was cancelled as out of stock! Seriously, they could have not let me know sooner? Will never shop there again and will return the items I did receive for refund and buy elsewhere! Shady way to do business!
I placed an online order for a handgun available for Cabela's "Ship to Store" option which clearly states across their website in multiple locations that it is typically "Delivered in 2-3 Business Days". After 4 business days of the order indicating "In-Process" I spoke with a very informative customer service representative. She stated that seldom, if ever, will the order arrive in 2-3 days. The only exception being if it's shipped via FedEx which is almost never done. The most common shipping method is via the regular inventory truck and that will be a minimum of 10 business days with an additional 2 days to unload and place into inventory. This is a flat out lie being perpetrated on the customer via Cabela's online ordering policies published on their website as well as in-store employees in the gun department. Caveat emptor when it comes to purchasing from Cabela's/Bass Pro Shop. I certainly won't be doing business with them again over this incident.
When you buy products with there name but a different model # on front and back you run the risk of it not having replacement parts. I have a vacuum sealer now that has no way of being repaired. Worthless! And they don't care at all. Beware when you buy there junk who actually makes it.
After taking 2+ weeks to ship my order, they shipped it and then cancelled and refunded me for no reason. I spoke to multiple people and none of them knew why the order was cancelled, they also could not place another order from me. How in the world is this place in business? Theres something fishy going on here for sure
😆 🤣 😂 what a joke, $129 regular price on sale for $119 that's a deal for a hen turkey decoy, no kidding season coming to an end,and sales on them stopped ( people don't buy in middle of turkey season TURKEYS lol) once again a sale starts at 30% NOT 5%, why do you continuously send emails that are a waste of time to consumers,we are looking for sales,sales,not being baited with useless sales ( that you consider), we are in a recession, for us to save 5% we will wait till we have spare cash,but if the sale is 50% WE WILL SPEND
Cool store, but Items advertised not really available.
I ordered Xmas gifts online to pickup at store. Found my order turned ot to be partial (half of a workout suit).
Dissaponted, yet the Customer Service person was very crabby and lacked empathy (what on earth were they thinking about placing this person in CS?)
She issued credit to my card but it doesn't show up so now I have more work than what it is worth.
Partial orders should be labeled as such with emphasis...
This stinks, my time is worth at least an apology!
Think twice about doing business with them.
Tried to buy a pistol at Cabela's, they took my name and number and said they would call me the following week. That was 4 weeks ago as of 8/23/22. Still haven't heard back from them yet. Nice store but like anyone else, no body does what they say they will do. Bought my pistol off gunbroker instead
Answer: Boa speed lace waterproof winter lightweight boots I got are spectacular. That's actually an understatement. I haven't taken them off since I got them a month ago. Ok maybe when I shower.
Answer: Manufacturers test fire. Perhaps they let this one slip through the cleaning process after testing it.
Cabela's has a rating of 1.6 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cabela's most frequently mention customer service, black friday and business days. Cabela's ranks 68th among Fishing sites.