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Cabela'sReviews 184

1.6

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Cabela's Reviews Summary

Cabela's has a rating of 1.6 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cabela's most frequently mention customer service, black friday and business days. Cabela's ranks 70th among Fishing sites.

service
74
value
62
shipping
44
returns
47
quality
54

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California
1 review
1 helpful vote
Follow Larry M.
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So I called Cabela's slash Bass pro shops with a flashlight I bought in rapid City last year and they said it would cost me $25 to ship it back because of the batteries I said what if I don't want to send the batteries they said it doesn't matter so I have a $50 flashlight it doesn't work and I can't return they said go to the store I said I'm 200 miles away these guys are pathetic. I have a recommendation use Scheels instead.

Date of experience: January 23, 2025
Virginia
1 review
1 helpful vote
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Crap
November 29, 2024

They had a black Friday sale that started on Monday the nov25-dec1 I ordered from store online and in store, then I get a email on Friday 5 days later, to the story 3/of what I ordered is out of stock. So why is it in a sale and don't even have the stuff, I will never shop at this pitiful worthless store

Date of experience: November 29, 2024
Canada
2 reviews
0 helpful votes
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Wednesday sales
May 1, 2024

😆 🤣 😂 what a joke, $129 regular price on sale for $119 that's a deal for a hen turkey decoy, no kidding season coming to an end,and sales on them stopped ( people don't buy in middle of turkey season TURKEYS lol) once again a sale starts at 30% NOT 5%, why do you continuously send emails that are a waste of time to consumers,we are looking for sales,sales,not being baited with useless sales ( that you consider), we are in a recession, for us to save 5% we will wait till we have spare cash,but if the sale is 50% WE WILL SPEND

Date of experience: May 1, 2024
Virginia
2 reviews
1 helpful vote
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So Cabelas and Basspro are in bed with Capitol One bank and neither company cares or appreciates their customers, they would rather lose you as customer than to resolve an issue. So as a customer whom feels these 2 companies have categorically declared me as a 2nd class citizen I am here to say I need nothing nor want nothing from you. There are other companies with the same product as you and welcome customers.

Date of experience: March 1, 2024
Kentucky
1 review
2 helpful votes
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BUYER BEWARE - Firearm
February 19, 2024

BUYER BEWARE - I purchased a brand new Kimber from Cabela and paid full price. The firearm would not fire straight out of the box! Now I am shipping it to Kimber for a fix. Cabela said they could not exchange due to it being a firearm. They later admitted that is a Cabela policy. They could exchange but CHOOSE not to. So in essence, we paid full price for a gun that will have to be repaired and there is no recourse. I will NEVER purchase another firearm from Cabela. If you purchase a firearm here, know their policy is just a Cabela thing. Some gun shops stand behind what they sell, this one doesn't!

Date of experience: February 19, 2024
Colorado
7 reviews
30 helpful votes
Follow Mark W.
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I very seldom ever order anything from Cabela's as everyone knows they are way too expensive and overpriced. This time however I decided to try to order a pair of shoes as they were on clearance for 50% off. Stupid website continuously try to tell me the information I was putting in was wrong when it was correct, try to go through their process several times before finally saying shove the shoes up your $#*!. Once again Cabela's is proven to be a waste of time. I will go back to not buying from Cabela's thank you very much.

Date of experience: February 2, 2024
Ohio
1 review
0 helpful votes
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On 1/15/24 went to Cabela's to return an online purchase I had my receipt gave it to her she said this isn't the receipt I said it's further down she said you don't know what you're talking about I said excuse me and another associate watched the whole thing never said a word I'll never shop there again nice place rude people

Date of experience: January 16, 2024
Arizona
1 review
1 helpful vote
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It's now been 16 days since Cabellas received my return. Not one email stating it was returned, which it was on the 28th of December. Called to ask about - Cabella's rep told me it was received and that it can take up to 3 WEEKS to see my refund. 3 weeks? They have the item, it shows received and I'm still waiting for an email and or my money back. Today is the 14th of Jan. I guarantee I'll never be back to Cabellas. I'll make another call on Monday. You know what I have received from Cabella's? 4 emails a day showing me all their products and things to buy. Every time I open my email I get a Cabellas email. I searched Cabellas reviews and now I see their low rating. I'll add to that.

Date of experience: January 14, 2024
Michigan
1 review
1 helpful vote
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Shipping issue
December 31, 2023

I ordered a boat part and had it shipped to mechanic in another state. It's been 7 days and it's after Xmas so not busy. Tracking shows a delay in Orlando. I was in Florida for the week hoping to use the new equipment while I was there. The weather was not bad so, that is not the reason for delay. Cabelas offered no reason for delay or help in any way. I have shopped there for years, starting back when there was only 2 stores in the whole country. I have traveled to many stores and ordered online. I'm not a fan of Amazon, but see no reason to stay loyal to a company who is not loyal to me.

Date of experience: December 31, 2023
Minnesota
1 review
1 helpful vote
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Customer Service Failed
October 24, 2023

I tried to work out an arrangement to purchase an item that was discontinued by the manufacturer. The newer version of this item is going for hundreds of dollars less, the exact same item. I confirmed this with the manufacturer. Customer service is handicapped by their purchasing department to out dated price matching rules. Note, customer service representatives were professional and nice, just hindered. Looking at purchasing the newest version from another company much more flexible.

Date of experience: October 24, 2023
Alabama
1 review
0 helpful votes
Follow Tim R.
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I am still trying to understand the policies of how a company can get paid a past due amount and a current due amount, then take that 2 payments again within a a span of 1 to 2 weeks before the next payment is due, without authorization. And still try to take a payment on the next due date, without authorization, and when the money isn't there, say you missed a payment. I think they will be looking at a class action lawsuit soon even if it is in their policy guidelines. Something I didn't catch in their policy, if is in their, for which I could not find, and not being in any other creditors and general guidelines expected is their fault for not making this distinction clear. I am looking to see if this is ever announced because am sure enough people would be able to make the case enough trouble for them and CapitolOne. To make it clear enough so the people who still want it can have it and the customers I am hoping the customers who don't will be enough to cause them to stop their unfair business practices. In my opinion.

Date of experience: September 20, 2023
Michigan
1 review
1 helpful vote
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Ten point Nitro 505
September 8, 2023

2022 Nitro 505 scope rest loose
I first contacted Tenpoint about my loose scope rest 8 months of use with multiple groups. They informed me my scope was too heavy, I started using the one that came with bow. After another 2 months of frustration, I contacted them again. I was informed that they were aware of issue and had added scope support struts for 2023. But they could not retrofit or correct my bow for the adverse shooting problem, nor did they seem interested. They simply said even though the warranty is supposed to cover this situation, they would not do anything for me, not even a discount on newer version. Buyer beware warranty is a fraud.

Date of experience: September 8, 2023
Iowa
1 review
1 helpful vote
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Stand there
September 1, 2023

Travel 60 miles out of my way just to go to cabelas. Which I have come to since 1980 I Well not go to Cabela's again a rude And just way too busy to wait on you. No matter how long you Stand there by the counter., just going to hand them money as they hand over. A product wasn't gonna ask no questions. I knew what I wanted, anybody to help?

Date of experience: September 1, 2023
Oregon
1 review
1 helpful vote
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Poor Customer Service
August 28, 2023

Terrible customer service. Guys in gun department know little or nothing about guns. Workers in clothing department are lazy and do nothing to help customers find what they need, Clothing department in Tualatin, Oregon store very messy with clothing items laying on floor and trash laying around area. Better customer service at smaller retail stores.

Date of experience: August 28, 2023
Michigan
1 review
0 helpful votes
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Disappointing!
August 17, 2023

I has order a personalized item for a gift, they told me it would take 6 weeks to receive it. I was ok with that. After 8 weeks I called to find out when my order was going to be shipped. They couldn't answer my questions. 2 days later they send me an email stating my order was cancelled. I can't believe it took 8 weeks and a phone call from me to get that response. When I called to let them know my disappointment, after 8 weeks I didn't have the gift I planned to have at the retirement party. Their response was oh well. Nothing they can do. They didn't care. Very poor response, and you'd think they could have notified me within the first week of placing the order it wasn't available. I will never shop at Cabela's or Bass Pro Shop again.

Date of experience: August 17, 2023
Texas
1 review
0 helpful votes
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I forgot how much of a hassle and costly it is to ship something back to you that I have ordered. I will never order something online from you again. I can get the same thing from Amazon but wanted to try some of your shorts. Bad mistake! Returning a pair of shorts I paid $26 for cost me $13 to send them back. There's no way that small pair of shorts should have cost me that much to ship back to you!

Date of experience: August 10, 2023
Wisconsin
1 review
1 helpful vote
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My son bought a boat at cabelas it was taken back to be fixed 5 times last summer because it died in the lake and had to be towed in every time he took it out and it already happened again this year to its in their shop 2 weeks already sounds like a lemon that they should replace to me. We were all hoping to enjoy our summer never expected to have all these problems with a brand new boat.

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Customer service was very professional in gun dept.
Very knowledgeable overall service from all departments were excellent

Date of experience: July 21, 2023
Washington
1 review
0 helpful votes
Follow Natasha J.
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Today I went into Cabela's to get a birthday present for my father and no one helps me except customer service girl name Alyssa decided to not ever ask me for any help but instead be following me all around and made me feel completely uncomfortable did not matter what department I was in I look up there she is but not once did you ever ask hey do I need any help anything like that she just was sitting there following me I will never be back to that store I've never felt so disrespected ever in a store if you want to feel comfortable shopping definitely do not go to the store

Date of experience: July 19, 2023
New York
1 review
0 helpful votes
Follow Harry M.
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I bought a new Mossberg 500 from Cabela's that turned out to be a lemon. If you are buying, write down the serial no. Before the gun disappears to the back then at payment time compare the serial no. To what you wrote down.

Date of experience: July 3, 2023