Cabela's

I bought a shotgun from Cabelas, the original box was showing damage and had no packing materials in it, so the put it in a larger box and ship it to me. When I opened it J found it damaged. After calling customer service they said it was my fault for taking delivery and I should have taken this shotgun out in the post office to inspect it now I have to pay for shipping across Canada to have it repaired their comment was yep

I tried to buy some things from this company so AFTER I already submitted my payment they said things were out of stock so I had to go back twice to delete them and each time I did they put a 1 dollar hold on my account which the card company took as fraud so canceled my card... right before Christmas! Nothing said out of stock while I was adding them to cart. I will never buy from Cabela's again. Piece of $#*! company! Totally screwed me for Christmas.

I bought a cabellas brand pine ridge scope with a lifetime warranty that has become cloudy. I've spent 2 days of my life trying to get them to step up and replace it. I've given up after all the hoops they've asked me to. Cancelled my cabellas credit card and given up any thought of darkening their doorstep again! What happened to Cabellas? I used to get excited about going there! Never again

Made an order for a bunch of tackle on September 20th. Expecting to get part of the order today or tomorrow (nine or ten days later) which is slow shipping but not a deal breaker. The issue is that over half of the order did not even ship out until nine days after placing the order. No communication from Cabela's at all about why the delay. When I contacted customer service I got a canned response that it was beyond their control. Now I can expect to receive the rest of my order on October fifth if it is on time. 15 days from order to delivery is not acceptable in todays world. And the lack of communication on their part is also not acceptable. I would guess that this is just the usual way they do business these days.

I ordered a $1500 muddy blind from them for delivery before hunting season They assured me I would have with 7 days. I called numerous times as they said it was shipped. 2 weeks later I'm finally told it would be delayed 5 to 6 weeks. I cancelled my order and now am told it would take 7 to 10 days to receive my credit. F them! Cabelas sucks $#*!

This is the second item from Cabela's that has been defective and requires a return. Bird feeder with no bottom so the birdseed falls right through. Big hassle to pack up the item and return it and wait for a refund. Shop at a place that is more reliable.

I ordered an item on 4/26, which Cabela's noted would be shipped from the manufacturer. I received the item on 5/14. This was after an email where I was told it had not been enough time and after 2 customer service calls. The 2nd one was helpful, but the first rep HUNG UP on me after twice asking if we could contact the manufacturer. The initial horrible rep that clearly did not know how to do her job told me it shipped on 4/28, but the service email I got on 5/11 said it shipped on 5/11. There is no way I'd buy from them again.

Went to Cabela's to stock up on some hunting and fishing gear and the employees we're being way too nosy in my business. They followed me around one by one until I pulled out a wad of money and then I couldn't find an employee. They were out of stock of all the best items. One employee said they get stock in every week and another said they have a hard time getting anything in. I wasn't dressed with egg stains on my shirt and I was there to purchase which I did but not the amount I would have because of the way I was treated. Customer service is down the toilet especially at Cabela's.

I am still trying to understand the policies of how a company can get paid a past due amount and a current due amount, then take that 2 payments again within a a span of 1 to 2 weeks before the next payment is due, without authorization. And still try to take a payment on the next due date, without authorization, and when the money isn't there, say you missed a payment. I think they will be looking at a class action lawsuit soon even if it is in their policy guidelines. Something I didn't catch in their policy, if is in their, for which I could not find, and not being in any other creditors and general guidelines expected is their fault for not making this distinction clear. I am looking to see if this is ever announced because am sure enough people would be able to make the case enough trouble for them and CapitolOne. To make it clear enough so the people who still want it can have it and the customers I am hoping the customers who don't will be enough to cause them to stop their unfair business practices. In my opinion.

Purchased cabela's brand Iron Ridge boots, the box says Guaranteed for lifetime of the product under normal use. I hunted a couple years in these boots, just hunted. The sole came off while walking in them. When I returned them to the store they said the warranty is only 1 year. This product has now been discontinued. Apparently Cabela's knows this is an inferior product and they still will not stand behind it. Looks like I'm now a Sportmans Warehouse, Acadamy or an REI customer now.

I recently wrote a note about the customer service that I experienced from this company. After expressing my experience on several review sites, I got a call from a manager asking if he could rectify the situation. I explained that all I wanted was to buy a few replacement parts for my camping kitchen and he maintained the comment that they could not provide those parts. He then offered to replace the entire kitchen. I explained that it was not my intent to get a free kitchen; he explained that this was the only way he could get me parts. I finally accepted his offer and received my new kitchen the other day. I do appreciate the fact that they wanted to make it right and that they went above and beyond to change my opinion of the brand. I love my camping kitchen and I wanted to update my review to reflect my appreciation of their followup. This was far more than what I wanted/expected and it makes me believe that they actually care about their customers. Thank you.