I didn't want to have to do this but it's about time I do.
I've ordered off of BUDK for over 10 years. They had the greatest customer service, awesome merchandise, and never made mistakes and if they did they corrected it with no problems. Over the last 3-4 years I've been making purchases every month, that's right every month. I collect but mostly resold and gifted stuff to friends and family. I've ordered from them for so long I know just about everybody there and they know me. I considered BUDK to be not only a great place to purchase cool stuff but also seeing some of them as good old friends. 10 years is a long time so it came naturally.
Starting around mid 2011 is when the NIGHTMARES began. Now these days the customer service is rude. I was actually yelled at for mistakes they've made. Sadly the majority of these people I've dealt with for years. They all suddenly turned two-faced. It takes a lot to get me upset or at least to show it but these people know how to push your buttons.
The reasons why BUDK is a horrible company:
ON MORE THAN ONE OCCASION I
Was told I would get calls back/emails and never did.
Had the completely wrong orders sent to me.
Had my orders sent to another address.
Had orders missing a number of merchandise.
Had fragile items shipped with heavy items just to find the fragile items were destroyed.
Had parts fall out of box during shipping due to poor packaging.
Had orders placed that were never shipped but somehow was still charged.
Had items returned and had to fight for the refund.
I wish I was joking about this. As strange as it seems it hurts to have to do this but I'm tired of their games and constantly having to call them for their mistakes. I think it's safe to say after over 10 years with this company I am completely done with them. Goodbye BUDK.