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Illinois
1 review
1 helpful vote
Follow A G.
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If you want to play your luck, buy phones from them; if you are lucky you wont have issue.

I ordered an 11 pro certified refurbished from BuySPRY, after 3-4 months screen started flickering and would go dark on times. I contacted BuySPRY, they said you are outside 90 days window so we cant do anything and they told me to take it to mobile repair shop. I did that, the service person told me that phone doesn't contain some "certified" apple parts and such cases it could work longer or it may break in 3-6 months; depending on your luck.
BTW the it was over 700$ purchase; I contacted seller again. They had same response we could not do anything as it is beyond 90 days window. What I realized that they could be building these cheap/fake refurbished phones that dont last much beyond their 90 days, and if in some cases it breaks earlier they may work with those customers and provide refund/service.

Date of experience: August 31, 2021
Texas
1 review
0 helpful votes
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Half the keys on the laptop did NOT work
July 27, 2022

Literally half of the keys on the laptop either didn't work, or they pressed different keys. The screen had dead or almost dead pixels, and the computer itself didn't connect to any WiFi network at all. Horrible laptop for the $700 I paid for it. Idc what anyone says, if you pay that much for a laptop, it should at least have the right keys!

Date of experience: July 27, 2022
California
1 review
2 helpful votes
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Buyers Beware! Will not Honor Returns
May 21, 2022

I needed to purchase a Macbook but couldnt afford one that was new, so found a good deal for a Macbook Air (2015) on Groupon sold by Spry LLC. The Macbook arrived with a firmware lock in place and there was no getting around it. Have spent 2 solid weeks chatting with Spry and Groupon to have the laptop exchanged or refunded, but Spry instead, accused me of initiating the lock myself, and their "support" stated that their 3 day grace period had come and gone (their website says 30 day return policy) and there was nothing they could do. So if you like $260 paperweights that look like a Macbook, but are really just fun novelty paperweights, then head right over to buyspry.com before they sell out for good!

Date of experience: May 21, 2022
California
1 review
0 helpful votes
Follow Victoria V.
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The rating should be zero. They have had be going in circles from Groupon to the Merchant BuySPRY since October. BuySPRY indicates they refunded, but my original form of payment was never credited. I have emailed both Groupon and BuySPRY and they each refer me back to the other. I tried calling and emailing numerous times. BuySPRY's responses are like an auto reply. Here we are in January and no refund. Never again.

Date of experience: January 4, 2024
KR
1 review
0 helpful votes
Follow SEONGSOO K.
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Problem solving
June 7, 2022

I bought an iMac 2014 27 inch from BuySPRY, an ebay seller.
The iMac I received was as very good as they say.
However, when I realized that the product specifications were different from the description on eBay, I immediately contacted BuySPRY.
Their response was very quick and they genuinely tried to solve the problem.
As a result, all difficulties were resolved and the transaction ended in mutual satisfaction.
The eBay rating is 99.2%, but the rating here is surprisingly low.
Anyway, to me, very friendly and great seller.

Date of experience: June 6, 2022
Michigan
1 review
0 helpful votes
Follow John K.
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While I have to admit, the initial process of returning the phone was quite hectic, especially considering I had no phone to use in order to go through the process, overall the company handled my claim to the best of their ability and granted me a refund. We had some difficulty with iCloud and the Apple Services regarding the phone but the company worked hard to ensure the best experience and granted me a full refund after jumping the hurdles on their end. The process was a little longer than I had hoped it would be but at the end of the day we both wished to get out of each other's hair and were successful at that. I feel inclined to look into BuySpry for more of my electronic devices now considering their warranty programs and customer service.

Date of experience: October 21, 2021
Ohio
1 review
0 helpful votes
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Good experience
January 24, 2022

I purchased a refurbished Surface Pro 7. The refurb was in good condition, and had a perfect screen. Only knock was some slight coloring issues on the corners but only cosmetic defect and overall I am very happy with the product and the price I paid. They also shipped fast.

Date of experience: January 23, 2022
Oregon
1 review
0 helpful votes
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Don't Buy From Them
August 26, 2022

When I received the computer, it wouldn't turn on, and when I was finally able to get it powered up, it malfunctioned. Took it to a local shop, - the photo tells all! Bad keyboard is why it wouldn't turn on, all the dirt and crud along with a bad battery overheated it within 10-15 minutes causing it to malfunction
Save your money and frustration don't buy from them

Date of experience: August 26, 2022
New York
1 review
5 helpful votes
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Horrible service
February 11, 2021

I was shipped a defective device and I've spent multiple days trying to contact them to sort things out. The customer service phone doesn't work and they don't seem to reply to any emails. I'm absolutely appalled with the lack of care this company has shown.

Date of experience: February 11, 2021
Canada
1 review
0 helpful votes
Follow Zachary R.
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Sent me a broken apple watch. Impossible to communicate and deal with. Whatever you do, cancel your order if you can. Do not buy from them on BestBuy. Trust me.

Date of experience: July 26, 2021
Australia
2 reviews
4 helpful votes
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Bought on ebay
1. Sent package late
2. Was not told about import fees
3. When opening a return they harass you and get ebay to close i
4. Constantly ask you for a good review through the whole thing, im guessing before you realize they are screwing you over

AVOID

Date of experience: August 6, 2020
Wyoming
1 review
1 helpful vote
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No package arrived
April 16, 2021

Ordered my cell phone and it was shipped within days. Package got lost for over a week and no help from buy spry and no refund. I have called Fed ex about it more times than I can count. They advised me to call Buyspry which I did. I finally asked for my money back. They said they can't do that until I get my package. What part of its lost does nobody understand? Very disappointed at this time.

Date of experience: April 16, 2021
California
2 reviews
2 helpful votes
Follow Lisa K.
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I have contacted this company multiple times - the representatives are abrupt, unyielding and unhelpful. I purchased an iPhone 11 that was less than $100 from a new one - does not come with any original components and the phone was in poor condition. It's not worth the savings - they are a nightmare if you have to contact them about any issues with your order/product quality.

Date of experience: October 14, 2020
California
1 review
6 helpful votes
Follow Lareina A.
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This company sold me a watch that can't hook up to cellular. We have been trying for over 3 hrs and still no luck. The company doesn't care that they sold me garbage all thy care about is taking your money. Now they have the control. Buyer beware go somewhere else. Look at these reviews they aren't good. Go to a reputable seller. I have numerous emails exchanged with the seller and still no help on returning my item. Worst seller online!

Date of experience: December 28, 2018
Canada
1 review
3 helpful votes
Follow Gbogboade A.
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Returns headache
July 25, 2020

Bought a reconditioned phone through Bestbuy website. It arrived faulty. They never answer your calls. Email correspondence was tedious as hell. Returns process was a living nightmare. I learnt a painful lesson

Date of experience: July 25, 2020
New York
1 review
9 helpful votes
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Weird company!
May 22, 2019

I bought a iPhone from third party website like Walmart. And such. I did my return and never got my money back the right timely manners. They ship through fedEx which make you do all the work to get your package. Or they even said that you can't get your package unless it's the exact address. Such a hassle for something you paid for already. And did all the work to return it myself through mail! Called Walmart and they don't even have a clue why I still haven't receive money back. Never buy phones or electronics from this Spry company again!

Date of experience: May 22, 2019
New Hampshire
1 review
6 helpful votes
Follow Mary J.
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Purchased through Amazon and delivered on time, however, it came with a defective cable and the phone became superheated and it worked for about two days and died. Now in the process of returning it hopefully, I will be able to receive my refund.

Date of experience: July 22, 2019
Maryland
1 review
0 helpful votes
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Great prices on Macbooks
September 29, 2020

A friend of mine from Other World Computing (he buys in bulk from Buyspry) recommended this seller to me to purchase a 2020 Macbook Air. I bought mine for just under $900 and it came with the original box and all the accessories. Surprised to see that this seller with an over 99% satisfaction rating on eBay (where I bought my laptop) has such low review scores here, something smells fishy

Date of experience: September 28, 2020
California
1 review
6 helpful votes
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I bought one off walmart. Didn't realize the sale was coming from another party. When it arrived, phone was scratched up, near dead battery, and a pixel was broken. Husband is an iphone tech, so he handled replacement. Just recieved it today, and theres still an issue of a broken pixel and battery needs to be changed. Company is unreliable

Date of experience: June 21, 2019
California
1 review
9 helpful votes
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I purchased a refurbished phone from this company and within one month it stopped working. The phone was sold with a warranty from an outside insurance provider, so I filed a claim and sent it back. After several weeks I got the phone back and although it turned on, it did not read the SIM card, so it was unusable as a phone. Bottom line, both the product and the warranty this company sell are worthless!

Date of experience: September 10, 2019

Overview

BuySPRY has a rating of 1.8 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BuySPRY most frequently mention customer service and apple store. BuySPRY ranks 176th among Computer sites.

service
24
value
25
shipping
24
returns
17
quality
23