BuyDigReviews 52

I ordered a Sony Oled TV at a sale price with coupon code, 4 days later still no shipping, they charged my cc in full, emailed them asked for status, they said I need to call to verify, before they can ship out, called and talked with cs, she told me the order was canceled bc my cc did not go thru, she said now I have to make a new order with no sale price. I contacted my cc company and they said it went thru ok, When I placed order, Chase emailed me and said I just make a purchase online with Buydig for the amount of $.

Purchased a 85" Samsung smart TV and was a little nervous about it being shipped as my sister had multiple TVs delivered damaged. BuyDig shipped relatively quick considering the holidays coming up. TV arrived with no damaged and I am happy. Their staff reached out to me to make sure everything went good with my order.

Ordered and paid for an 83" LG TV. Was to be home delivered within 2 to 10 days. After 16 days and numerous texts, phone calls, emails, no delivery date. They didn't want to cancel the sale even though they breached the contract. Finally had to dispute the charge with my credit card company. Tried to talk a supervisor at customer service but they were always busy. I recommend staying away from this company.

In February I purchased a Microsoft Duo phone from this company. The phone ended up being defective. I bought from this company because they advertised that they are a Microsoft authorized dealer... So upon contacting them about the defective microsoft duo, they initially wrote the following to me: " would you like to keep this item for the nice amount of 75.00?"! A phone that cost 347.00 and is not working. What am I going to do with 75.00?! I obviously declined their "nice" offer. Then they said they couldnt replace it because it was purchased via a 3rd party, (that would be Ebay, even though all their promises are on their ebay page), they said they could only offer a refund. I accepted their limitation and asked them to proceed with the refund.
First it took forever for them to send the return label, and when they got the phone they only refunded half of the total price.
Every time I called to follow up they would use the excuse that the return was outside the return window, it was not! And every time they checked they would see that all was done within the appropriate time frame. Then they
Said that they needed to talk to the manager. Then they tried to say that the phone was in bad shape when they received it. Another made up lie, it was returned in its original packaging same condition as it came to me, without damage. The only problem the phone had was the display was malfunctioning. In the end we never got a call back from anyone about only getting 1/2 our money. Currently Pay Pal has stepped in to dispute the remaining balance.
I am also filing complaint with Ebay directly.
False advertising and corrupt business practice.

Been a customer for decades back when you had to order over a land line. Always great open box deals and customer service if things don't turn out right,

This was my first time in using their service, but I don't think I'll ever use them again. I had a terrible experience. I had called in and tried to ask some questions about a computer I wanted to purchase and they were not very helpful or very friendly. But they had what I wanted at the price I wanted so I went ahead and purchased it. 3 days later I get an email saying that my order did not go through. There's no reason why it should not have gone through it was on my credit card and I had plenty of balance available. Then I received an email that said my order was canceled. Well that's it. I don't understand what happened and they didn't offer any reason for it happening, so I'm done with them. They lost a big sale and they lost a customer. And they don't seem to care.

My first purchase on buydig is Samsung Q900 soundbar. It was delivered in 2 days - Fast shipping!
The shipment box got damaged (hole) and so the unit also received a noticeable damage. When reached out to BuyDig customer service for return/replacement including the damaged box and produt pictures, I was offered a 10% off to keep the damaged product. I requested to bump up the discount close to 25% due to cosmetic as the unit was working, and it went through multiple reps but no suitable resolution was offered. CS rep Yanill Tajeda deligently looked into this and offered refund that is close to my expectation in timely manner.
The purchase experience is seamless and the customer service member Yanill won me as a repeating customer to BuyDig.

They will send you products that are junk and dont even think about using a giftcard. Its taken me weeks of back and forth to get it right. Its bot worth your time or money

I ordered a watch from BuyDig on 6/19, and got a confirmation email. On 6/20, I received two emails telling me there was an issue with the credit card, even though I have used that card in many other places. I called customer service, which has a specific menu item for billing issues, which is a pretty big warning sign. They confirmed the billing address and told me I was good to go. On 6/22, the order was canceled with no explanation, but payment is still "pending" on my credit card.

This was my first time actually purchasing a laptop (LG gram 14" 2-in-1 Lightweight Touch Laptop Intel i7).

I placed my order with BuyDig.com on a Saturday and it arrived the following Friday.

While waiting on my order to arrive, I noticed their website had it on sale for less than I paid. I reached out to them and requested a price match. Yanill Tejada responded and provided me with a refund of the difference between my purchase price and the sale price.

I had never heard of BuyDig.com, so I was a little reluctant to purchase my laptop from them, but in the end it was a great experience and I would purchase from them in the future.

Was very pleased with these folks and my buying experience, I defiantly will be a return customer. Thanks for your attention to making everything great.

It has been my experience with BuyDig that they follow through with their customers. I had great communications from their customer service. Good prices too. I received my Sony Bluetooth speaker came in a timely manner and I was pleased by every part of the process.

Purchasing from BuyDig was easy and convenient. Charlie S from customer service was great and helped me out with discount. Thank you!

Horrible company, was days late shipping and overnight order, sent me a cheaper model and now refuses to refund me for returning a different model! Having to open CC dispute, stay away!

The Product came late. Customer service wasnt too bad, sometimes took a couple days for a response. Would buy again from them only if sale was really great. Otherwise, I'd go with others and just avoid hassle.

Ordered 75" Samsung The Frame and after the first one shipped was destroyed in transit, received the replacement. Checked it upon arrival and it turns on and looks good. Installed on the wall in our renovated house and it starts off working well but gets into a power cycling on and off making the television unusable. Call Samsung and Buydig where they both blame each other for various issues; Buydig claiming Samsung needs to repair the TV and Samsung telling be that the TV is not under warranty. This process started 11/12/2020 and is still unresolved 3/17/2021. Both companies have failed miserably in their responses and I consider this purchase a total loss at this point after spending 15 hours total time on the telephone trying to get a resolution. Buydig has promised they had contacted Samsung to make things right which was a total lie. Have plenty of emails and recorded phone calls to back up. DO NOT BUY FROM BUYDIG.

I purchased a Sony a6100 "new - open box".
The description said the box contained all original parts/packaging. New condition.

Waited 8 days after my purchase to receive the device and immediately found that the lens had some kind of residue on it, and worse - at least 4 dead/stuck pixels.
Resetting the device would not fix it. Appears to be a hardware defect or damage... Box flaunts an "inspected by" sticker - Great job team!

After contacting them, the only solution provided was to return it.
I now get to wait another 5 days to simply receive the return shipping label.
Who knows how long it will take to get my money back.
If I wanted to invest in your company, I would have bought stocks, not loaned you $630, interest-free for over 2 weeks.

I am so glad I didn't buy the "15% off, $30 - 3-year warranty" that they were so desperately pushing to me through email. I almost did, and they would have only referred me to Sony if it was within the manufacturer's warranty. (all companies do this, watch out.)

Very unprofessional first experience.
Support was completely automated and the choices provided were limited.
Won't ever buy again, Won't ever recommend.

If it seems too good to be true, it is.