Burlington Coat Factory

I went with my boyfriend to help him suit shop and the lady or clerk who works in the mens changing room asked no not step in any further. What if I wanted to give my bf more clothes or exchange a size for him and to be able to see how the outfits fits him. I didnt question her why but what if I was transgender would she have asked me and why is their a divide between men and women what if a female want to shop in mens section, she has to go over and bring clothes all the way over to maladies changing room. It shouldnt matter there are doors on all of the rooms. Get with the program and make them unisex

This is the sorriest place to purchase anything. The customer service stinks. 2 cashiers and 100 people. Takes over 1 hour to buy what you want and the mangers just leave and don't help the cashiers.

I had the most horrifying shopping experience of my life at this Burlington Store at Hawthorne. On September 28,2022 at 9:30 AM. I went to this Burlington store. As I was walking towards the store from the parking lot, I ran into a mall security person and I said to him that the sign in front of the store says that it should be open by 9am, but I was here yesterday at 9:20am with few other customers and it was still not open; so I hope they are open by now since it was already 9:30am. The security person actually replied and said that they always open late and he does not know why. I walked into the store and informed one of the floor staff that I was here yesterday at about 9:20am but the store was not open even though the sign says that they open at 9am. She did not say much but she did reply and said "oh, it was yesterday". I started to look at some men's clothing. After 5 minutes, the same floor staff came to me and said, "The store manager asked you to leave now." I asked her why but she said she does not know. I then walked out of the store.

This store needs a new manager! She asked me to leave without any reason! It was extremely disrespectful and insulting! It appears that she did not want me in the store because I "complained" that the store was not open on time?!

The Burlington management should look into this matter.

I've ordered an pair of Prada shoes online for xmas present and received a purse in yhe package. Called customer service and they wanted me to send the pictures of the purse and someone will contact in couple days. Waited for 5 days without any respond and I end up calling them again. They send a return shipping label so I can ship the item back and will get the refund when they receive the item. Tracking # showed they received the item more than week ago and still refund. I've just call them today (after a month from the day I plced my order) and they said I have to wait for another week to get my refund. I've nerver shop at Burlington again since they ruin my xmas present and the worst customer service i've ever seen

I can't understand a retail store acting this way. Bought a pair of lady's winter boots out of season since they were a good deal. Didn't realize til after a couple of months that each boot is a different size by a whole size. Went back to store and asked clerk about returning them, but was told would not accept for refund, nor exchange, nor store credit if purchased more than 30 days ago. I said, wait - you sold a pair of boots with different sizes and you won't even allow for an exchange?! They are useless to anyone! She said something about it being old stock and they couldn't take it back. It was old stock when they sold it though! This was not a case of me, the customer, taking different sizes from the shelf by mistake. This was the last "pair", and they deliberately paired up different sizes in the box to trick a customer into buying it. What cheap, rip-off practices. Until now, I was enjoying my shopping experience in store, but this changes everything. With so many other retail stores in the area happy to take returns back without time restrictions, I will take my business elsewhere. Now I have to search for a person with two different size feet whom i can give these boots to.

I bought a beautiful bomber jacket last winter from Burlington. I was originally priced at $150.00. I only paid $ 59.99 for a jacket that was made of real fur. Because I love animals I would not have bought this jacket if I realized that the inside and pockets were made of beaver fur. The hood also had red fox fur surrounding the top. This jacket was black and also had a little gemstone on the zipper piece. I felt bad when I received the jacket because of the real fur, but when I put it on I fell in love with it. I keep this jacket just for dress. It would seem a shame to wear it for everyday use. This was not the first time I bought a coat from Burlington. I have been buying coats from this store for about 7 years now. I have also purchased clothes, bed and bathroom items and really nice shoes. In today's economy this store makes your dollar go along way. Because they are a warehouse they get things in bulk. I have even found Victoria Secret sweatshirts. They have saved me hundreds of dollars for a coats that would cost so much more for the same thing in another store. So before buying a coat from an expensive department store try Burlington there great. Lorraine W.

Burlington has become the worst store to shop at since the PLANDEMIC. I remember how nice it use to be very clean, and organized, and lots of cashiers where the lines were quickly gone. NOW is like is CHRISTMAS YEAR ROUND with lines to pay like a block long. The stores look always trash and dirty. The bathrooms are simply nasty lack of hygiene. The worst part is that it's like that in every store you go too in the state of NEW JERSEY. I don't know about another state but in NEW JERSEY Burlington is pathetic. Now as a consumer I'm very tired of shopping at a store that has no regard of how their store look nor having enough cashiers. All the millions they make and they don't want to pay to have enough employees. As a consumer I refuse to shop any longer at Burlington, and give them my money. I will BOYCOTT Burlington until they get back to the store they use to be. WE THE PEOPLE deserve to shop in a clean organized store, and with enough cashiers so that WE can shop in and out, without waiting for ever in-line to pay. I'm tired of feeling I'm at some ghetto flea market shopping rather than an actual store. For that reason they get one star, so I can get my point across. God bless you all

If you are considering getting a credit card with Burlington. DON'T walk away... RUN AWAY FROM THIS HORRIBLE COMPANY! I was charged a late fee for paying on the due date. When I called to ask why I was assessed a late fee, I was told "You paid on the right date, but your payment came in after our cutoff hour". Who is looking at the cutoff hour, when you're trying to pay your bill on the due date? This store has gone down the toilet in quality! They don't sell coats anymore, and they need to be avoided like the plague! Their customer service is absolutely HORRENDOUS from being in person to the rude, ignorant people that answer the phones. This, at a time when the country is financially at its worst! To steal extra money from customers at this time is unethical, greedy, and outrageous! It's one thing to not pay your bill, or to be late paying your bill, but to be charged almost $50.00 for missing their 6:00 cutoff hour that they don't even tell you about. Is Horrible! There are better stores to shop at... like Marshall's, Ross or Nordstrom Rack. But definitely avoid shopping at Burlington!

I placed an order back in March, and the shipping and handling promo was Free shipping on Orders $50+. When I got to checkout, I figured that even though the total includes the shipping fee, it will be waived later (Like other websites which don't provide coupon codes for their offers).
I contacted customer service about this matter right away (March 9th) and heard back (March 16th). I was told that as long as I meet the requirements (order weighs under 10 lbs, and total $50+) they would waive it but I will have to call them. I kept calling the number, it tells me the waiting time is more than 10 minutes, and I wait, but then I'm not connected to anyone. I know that my order meets all the requirements for free shipping, and now I'm overseas and still try to call but no luck! The order will soon be a month old and this problem is still not resolved. I contacted customer service through email again and still haven't heard back. I really don't understand why is it so complicated. How do you expect people to shop again with such an experience.

Whatever you do, DON'T do a layaway here! TOTAL RIPOFF! They REFUSED to refund my purchase when the coat I purchased for my 87 year old handicapped aunt for her birthday didn't fit her. Due to her handicap, she couldn't shop with me, so I had to guess on the size. The layaway was only 2 days completed and 14 days in layaway, WELL UNDER the 30 days of their normal return policy. I would have just bought it and returned within the 30 days if the sales clerk would have informed me when I EXPLICITLY asked for ALL of the policies BEFORE agreeing to go ahead and do the layaway. AND, on top of that, paid an extra $5 for this supposed "privilege." This is a completely underhanded method of stealing customer's money! In 2+ years relocated here in Boardman, Ohio, I have easily spent THOUSANDS of dollars in this store to outfit my new home. At this point, I will NEVER return to this store for anything EVER AGAIN! I was an excellent customer who had spent loads of money with them, and in return for my patronage, they are too CHEAP to return a measly 70 bucks for a gift that didn't fit a handicapped person who cannot shop for herself. Pathetic, gross, and disgusting customer service. Avoid them at all costs and just go to TJ Maxx/Home Goods...

Terrible customer service and their fitting rooms are closed- no explanation or option to try on clothes! Won't be back-

I am a regular costumer of Burlington on 6537 NE Loop 820 in Fort Worth but the problem is that there are ALWAYS only 2 cashiers open and the line is very long, the waiting time is almost 30 minutes.