Bumper SuperstoreReviews 1,804

Called sales to purchase a frontier bumper for my 1 ton pickup. I was told bumper was in stock and I gave them payment. Called every week for 3 weeks for update on shipping. Kept being told bumper would be shippped and they still had them in stock. Week 4 customer service emails and tells me bumper is not in stock and cancels my order. Tried calling customer service but all calls lead to a full voicemail box. Won't be using bumper superstore in the future.

Ordered a ARB for my 2005 nissan frontier. Item arrived just fine, my bumper came off just fine, brackets lined up and mounted perfectly to frame. The problem came when I tried to place the new bumper... nothing lined up. Now according to instructions and all I have to remove is my bumper, I should not have to modify my car at all. Guess what in order for things to mount up I have to cut my front upper bumper cover nearly in half to make this bumper work. Its like the brackets are mounted 2 inches to high. This has seriously been such a pain in the $#*!, and not worth it. Extremely disappointed.

This company will lie and scam you. They will claim an item is in stock and will ship the day of order. Several days later no order confirmation or shipping. Called to cancel was told it was canceled and would be a week to refund. No refund and they shipped the item a week after cancelation when item was ordered elsewhere. Will not refund payment despite 2 confirmations that order was canceled. They are also extremely hard to reach. This is not a reputable or honest company. Sales guy wasnt even in the same State.

Fenders I ordered on August 7th said in stock ready to ship i didnt get any shipment info after 3 or 4 days i sent a email and was replied with out of stock should ship September 15th so I confirmed I would wait for them to ship Sept 17th i still havnt received any shipping info so I send a 2nd email asking for a update was told in the reply email that it would be 2nd week October well 2nd week of October still no info sent a 3rd email requesting another update was told end of October here it is November the 3rd and I have sent another email requesting them to cancel my order and have not received any reply as of yet will update when I hear back from this company

After a phone call to verify if item was in stock and estimated shipping time I was assured the item was in stock at supplier and would ship next day after order placed. Person I spoke to assured me the order would come by his desk and he would make sure it was placed. No problem... right. Short version is I leave in 3 days for 5 months without the item needed for this trip. Appears Bumper Superstore is good at taking orders and money but short on placing the orders with there supplier.

I ordered a bumper for my Honda Pioneer. The website did not say that the bumper was out of stock. Two days after ordering I received a phone call stating that they were 3 weeks out from shipping. Three weeks went past and no bumper so I emailed them and they said it would ship out that week. The end of the week I emailed again for an update with no reply. After calling numerous times I finally was able to talk to a person and was told they would email an update on my order. Later that day I received an email stating that they were 7-10 days from shipping. Now I am 5 weeks out from ordering and the bumper has yet to ship. Will update when the bumper ships.
UPDATE:
Finally received my bumper. It took 6 weeks instead of the original 3 weeks but it's here.