Bumper Superstore

I ordered parts for my Jeep on 5/17 and the money was removed from my account on 5/19 I emailed to find out a status update a few days later because I didn't receive any info them was told tracking number would be given on 5/21 nothing sent an email received a call promised tracking information no later then 5/24 still nothing. I sent two emails on 5/25 still have not received any correspondence. I guess I'll be calling the bank tonight to cancel just wasted a week not getting my parts.

I placed an order two different times online. Both times, the item never showed up. I would wait until well after the estimated delivery date and then call to check on the order. Both times they apologized, said there was a little delay, but assured me that my item had shipped. Then they would email me a fake tracking number that had never been registered. Each consecutive time I would call, they would continue to lie to me telling me the item was on the way. Finally, about 6 weeks after initially placing my order, they would tell me my order had never shipped and they did not know when they would be able to get it out. It's terrible for them to treat a customer like this once, but twice?!? Unbelievable! I hate this store! Please save yourself the trouble and steer clear!

Beware. The item you wish to purchase may say "In-Stock" when in fact nothing could be further from the truth. It is not in-stock and will take many weeks for you to receive it. When contacting customer service about your order you will be told you agreed to delays... it does say inconspicuously at the bottom of the item description. Shady way to do business. I will never place another order and will make sure I tell every potential customer I meet of their practices and rude customer service.

The worst service I think I've ever had. Ordered a bumper. Waited 41/2 months for them to finally tell me it would probably several more months. Suggest that I order a different bumper. I did, supposed to be here with in a couple weeks. 7 weeks later still no bumper. I have called them several times with no answer. Emailed them about 7 times. Then I get an email saying Refunded In Full Today. That's it no explanation. WORST CUSTOMER SERVICE EVER! Buy some where else. You will probably out of business by the time someone reads this!

After a phone call to verify if item was in stock and estimated shipping time I was assured the item was in stock at supplier and would ship next day after order placed. Person I spoke to assured me the order would come by his desk and he would make sure it was placed. No problem... right. Short version is I leave in 3 days for 5 months without the item needed for this trip. Appears Bumper Superstore is good at taking orders and money but short on placing the orders with there supplier.

Billed my credit card on 2/5/21 and still don't have product. Verified it was in stock and still doesn't ship out like website promised.
Customer service does not answer phones, only want to respond via email. Still don't have product. Contacted shipping company and they say they are 3rd party vendor(myers logistics) and have shipped to wrong address. No one takes responsibility. If u make this many mistakes, u should stop, locate merchandise and overnight freight to customer. I would highly suggest not to use this company.

I have been trying to get updated on Jeep doors that we ordered in May and it's the end of July. I have emailed customer service and Berber got any response. I have called four times now and I've been told there's no info but I should receive them within four weeks of placing my order. These were my birthday present and I wanted them so badly for our beach trip next week. Today I was advised the company is waiting on hinges to be painted then it will ship out in four days! I asked to cancel this order back on June 10th I was hoping to get a refund of the 989.00 and purchase from another company but I was told no cancellations were allowed. She said I can return them after I receive them but I will be charged $200.00 for restocking fee. I had to learn the hard way, hope you have better luck!