Bullrun Flag

I ordered 2 dog collars and a few extra patches at the beginning of march. After two weeks I contacted them and they said they were behind but finishing my order as we speak. 2 weeks later still have not received my order. Online says label had been made but usps has not gotten the item to ship out. On their status update it says they have shipped my order. DO NOT order from them. U will not get ur order.

I ordered my collars in September of 24 and it's now nearly February of 25 and they still haven't shipped. Nothing but stock responses apologizing for the delays and empty promises to ship them. They send fake email updates showing the order progress, and keep their website updated with fake turnaround times and positive reviews saying how glad people were that they waited but it's all a scam. They even went as far as to create a USPS shipping notification on 11/19 to show my collars were "ready to ship" but after two months the shipping label is still "awaiting package".
Heed the all the warnings and steer clear of this company!

Placed and order on 10/02/2024 with promised turnaround of 3-4 weeks. 11 weeks later my products have still not been shipped even though they were marked as shipped on their website. I've been in contact with them several times via email and they have always been responsive but provide false promise after false promise. They now say they've refunded my order but I still haven't seen that money returned. Spend a little extra and order from someone else. If you don't believe me, search them on Facebook or Google.

Don't order from these guys, they'll never ship your product! Waiting almost 4 months now. Their response to emails is always the same, claiming package will be in the mail today. They've been saying that for a month and nothing happens. Don't waste your money!

Really!?! March 3rd... That's a month beyond the original promise date WTF!😡 😡 😡 😡

It takes [2 weeks to make] according to the website and an extra week for custom... Last time I used your company I had the same issue with you and you haven't changed...
Misrep... Probably fake reviews as well... I think you are still lying to me now about the delivery time... I think I will go visit my bank about your merchant account... See how many real complaints you have...
Giving me a tracking number without a packing list is a bogus way to buy time. First it was 2/3/25. Then 2/7/25
Nowwww it SUPPOSEDLY 03/03/25 without a packing list/slip?
It's 4:30am and I'll talk to your merchant today...

ZERO FAITH OR TRUST IN YOUR COMPANY

I ordered my dogs collar on 10/19, here it is 12/09 and I just barely received my tracking info which still says shipping label created waiting for info from shipper. I understand personalized items take a little bit longer but almost two months for a dog collar is a bit excessive. I have a puppy and she has about outgrew her old collar waiting for this one to arrive. When I ordered it said may take 3-4 weeks but we are well past that.

I ordered collars 45 days ago. Still haven't shipped and no response from the company. Scammed me out of $200. DO NOT USE THEM!

I got a pre-shipment notification but never the shipment.

I will not lie after reading the reviews a couple weeks after my purchase I was a little nervous
But they explained they were behind and would have my order sent out soon as possible. I felt a little skeptical but gave it more time
A week later finally got it! And it's great material feels sturdy and looks perfect on my furry babes I do recommend

Placed a small order on 02/01 and after I checked on the delay I received a reply stating the order (slipped through the cracks) and would be expedited and shipped within 10 days on 04/13. We are now more than a month later without any reply or refund. I have sent an email and now they won't reply. My first order went well but was super slow shipping. This order makes me wonder how they are even in business.

Received a great product, the owner and I exchanged a few emails and was so transparent about everything. Told me that it was in the process of being shipped and that's just what happened. I received it within the week. Great collar and great customer service. Will order from them again. Mahalo Bullrunflag!

Beware of NO COMMUNICATION if there is problem in shipping.

I placed an order on April 14th for a dog collar. The parcel shows delivered on May 22nd to my San Jose office. I have tried asking for status including the tracking number of the order over voice mail and over email. Not reply from business.

Really unhappy with the service. I am still waiting for my order..

Quality work but highly disappointing when there's an issue with their product and they have no comment or direction in fixing the issue. I have reached out numerous times through email and calls. I have heard nothing back. We wanted to support a small business so we went with them and it's unfortunate because I could have went with another company and avoided dealing with this nonsense. Your customers should be top priority and obviously this isn't the case with them. I ordered multiple products from them and can only use one…

I was lucky enough to get a response to all of my emails. They changed the size of the collar when I explained we originally ordered for our then small english mastiff puppy and realized the collar wouldn't fit by the time it arrived. I was very scared this company was a scam but we finally got it today. It's very nice and fits him well and can easily be adjusted as he grows. I will be honest I probably won't order from them in the future but I'm happy with the product I eventually received.

They are a scam company or run by complete morons. They don't fulfill orders and do not respond to emails. They charged my card immediately and then gave me a tracking number yet told me they needed to make the product and could take several weeks. It's been months now and no response from this garbage company. Thank god it was only 14$

I purchased one collar and one patch a couple months ago. When I was purchasing my items at no point during the whole process of picking out and paying for my items was the turn around time mentioned. About a week after I purchased my items I tried to find and email confirmation but never received an email. I went back into the site and went to my order. That's where I saw that it's about 8 weeks before item will ship. Once that happens then you will get a text confirmation. I checked my checking account and they did take my money... Well it's been over two months and still no word from company. I just wish that during the check out process they would put in bold letters items take about 6 months to ship that way I can order from some where else. Would also be nice if google didn't put them first in the search results.