Bullrun Flag

I can't get a hold of you on your e mail or your phone number, can't track my order. I will never order a thing from you again, you have a lousy customer service, i don't know how you in stay business.

Purchased a collar with name patch and a leash back on 4/15/2020 and still have not received it as of 6/18/2020. Have spoken to them over the phone a few times only to be lied to about the product shipping out. Was told 4 weeks ago that the product will ship in 2 weeks, then was told 2.5 weeks ago that the product will ship in one week. This business has never answered my emails, and as of 2 weeks ago I think they blocked my phone number because it goes straight to voicemail now and they do not call back. I have contacted the bank to dispute the transaction, which in the end will cost them the sale and a $75 chargeback. The only thing custom about this order was a 1.5" x 4" patch. Ridiculous...

I place an order for some military patches on August 20th 2019. They were supposed to be shipped within 10 days. I called on September 15th and spoke with a rep who said they would be shipped by the end of that day. I never received the items and they have been unresponsive by email and do not answer their customer telephone number despite multiple calls during their business hours. I think they are scammers as I have since found many complaints on the BBB website about company.

I have never met a more dishonest company in all my years of shopping online. They lie, after lie, after lie, after lie. I placed my order on July 13th. I waited 12 weeks before I even reached out to them. Then I started sending an email about once a week and every time I got the same response "you'll see it next week" it's shipping out now" after several weeks of that I even saw that a tracking label had been generated. But still nothing. USPS didn't take possession of the item for an additional 3 1/2 weeks. It wasn't until after I did a charge back on my credit card that my order magically shipped the day after my credit card company contacted them. So close to six months later the order should arrive.

Had the same issue as the first review for bullrunflag.com. Paid for my order weeks went by sent 4 emails to this company and they sent me a fake tracking. Still cannot get a hold of them and had to close my bank account with fear of them taking more out. STAY AWAY FROM THIS WEBSITE! From what i now have read about them is they have changed their name 3 different times with the same amount of bad reviews for the same thing of taking your money and not shipping anything to you.

Better Business Bureau has this jerks #. They have been reported on before. DO NOT USE THIS WEB SITE. It is using good Patriots wants to its monetary gain, perhaps supporting a cell? Has no intention of sending anything out that you purchase. COMPLETE FRAUD. This is what I received and haven't heard a word since.
"Hi, This is to inform you that we are getting your order ready and it will be available to ship as soon as we finish the process. It usually takes 4 to 7 days until actual shipment date depending on the type of product you ordered. Please be advised that custom/wholesale orders may take longer. Please contact us at *******@bullrunflag.com for questions regarding you order. We will try our best to respond in a timely manner. For urgent inquiries please email *******@bullrunflag.com Thank you Haadi, Owner." NUFF SAID!

This is a horrible company. I ordered a collar around jan 23rd 2020... its now may 11. The owner wont respond to emails and when I called him, he promised my order would be delivered in a week. 3 weeks later I called again and he guaranteed it would be delivered within a week or I'd get a full refund and the item free. No surprise, it didnt show up. I'm sure he and his business is doing very well during this quarantine because he takes your money and doesnt produce a product. I'm convinced I would've never received the product or refund until I threatened to contact the BBB or proper authorities for theft.

I have literally never written a review in my life, this is my 1st, this company has the worst customer service and turn around time I have ever experienced. I ordered one name tape, one single solitary name tape back in November, here we are in March still no name tape. Spoke to somebody on the phone 4 separate times looking for a status and each time they said that it would be mailed out the following week. Next week shows up, still no name tape. The last 2 times I was promised a refund for my trouble, just spoke to them on the phone no refund and still no name tape! The website reviews are a LIE. Never ever... ever use Bullrun! HORRIBLE, HORRIBLE, HORRIBLE!

Payed for item's i ordered on April 17/2019 received a tracking # was told by email it takes 7 to 10 day's received a tracking # that's NO good I've made several phone calls can only leave messages I've got no return calls several emails no reply it's now May 22 / 2019. Contacting my bank & BBB + Attorney General Offices felling thrift; wire fraud + E-commerce breach of contract fraud sueing for the max on all accounts my order # they gave me is ******* it's time for you all to do the same and have these criminals arrested, put out of business and have ICE look at their green cards their rating i give - ooo. See y'a in the news or class action law suet signed. B. OXFORD.

9 weeks to wait for an order to arrive, they dont answer the phone and are horrible with emails. Poor quality custom lettering on dog collars.