Bulk ApothecaryReviews 68

This company, Bulk Apothecary based in Ohio, is not a real company due to the following we ordered and paid appx $56 on 3/12/20 for one gallon of water-based hand sanitizer. They promised on their website to ship within either 24-48 hrs, or 10 days at very most, the product. Here we are at more than 30 days out and have NEVER received a reply stating an order is outstanding or that they've shipped the product. They are absolute liars/Chinese. I will NEVER ever deal with Bulk Apothecary again. Never ever deal w/ Bulk Apothecary again. Bulk Apothecary is the SAME AS dealing with liars.

I've been ordering from Bulk Apothecary for years now and the customer service is always lacking. I recently placed an order on March 6,2020. No email was sent stating my order was delayed, emails got no response, and when I called and the representative seemed annoyed that I wanted to confirm where my order is at on March 27,2020. I just got an update today?!? My order won't arrive until April 16th... you have got to be kidding me. I will no longer be ordering from them and I would advise newcomers to stay away as well.

Customer service isn't great. I've had damaged items show up and I wanted a refund. Never heard a response or or got even a partial refund (4 out of 5 bottles had spilled and were empty). When I look to place other orders, usually half my items are out of stock. Most recently, shipping out has gone way longer than what they said. I understand they have more work load, but don't offer products then if you cannot get them out when you say. I was told it would be 10 days until my order could be filled. Then it jumped to 12. Now it's been 14 and it still has not shipped. I would have ordered elsewhere if I'd have been given a more honest estimate. They won't refund me though, so now I'm stuck waiting who knows how long.

If you are debating whether to order from this company, I beg of you not to do so. Please please please pay attention to all the reviews from customers and from Employees. I placed an order and the money was taken but I have not received the product. Their phone number does not work and They do not respond back to emails. They literally scammed me out of my money. I am not angry because I have resources and my finances are good but for those potential customers who cannot afford to lose their money, please do not order from this company no matter how good they website may seem. Buyer beware, shopper beware! Stay away from this company!

I bought a 16 oz jar of their lavender essential oil for $44. The scent is not lavender and is
And is not pleasant. After the first try i will not use it again. It's that bad. The jar has no applicator, pipette or dropper so it's difficult to apply it to my waterless aroma diffuser. I tried to post a review on their website without success. I believe negative reviews are not allowed to be posted. I recommend staying away from this company

I gave them 1 start only because it wouldn't let me continue with my review until something was highlighted. Otherwise, they would have received NO STARS AT ALL. I've been fighting with these people since September 4,2019. I did not receive the coconut oil. I did get 2 kokum butters and 1 safflower oil. I didn't even get a packing slip in the box. I always attach the packing slip to my invoice. We have to pay to receive our orders, but God Forbid, if we have a problem, sure not going to get it resolved. I've emailed until I can't type anymore... Called yesterday, again, and was finally told that i would be refunded (to my account) the $15.84. Today, I look and they have credited $13.46. They didn't even offer to give me the taxes charged or extra shipping. I will never go to this company again.

I have ordered several times through Bulk Apothecary and am pleased to say I am very satisfied. Of course, they have been out of my items at various times but true to form, when it becomes available, I receive a prompt email. As far as sprayer and bottle sizes, You, the buyer must pay attention. Yes, I screwed up once. Read to the bottom of the bottle specs and you specifically get the sprayer/cap size You should order. Also, Yes, I ordered one base and was sent another. I went back on line and read the ingredients for both. The massage oil contains the exact same ingredients as the scrub bases. Will continue to order. LOVE THESE GUYS. Thank you, Denise at Seui's Urban Soul

I ordered some 4 oz bottles and their system offered me the wrong size sprayer. I didn't know they would offer me the wrong size for my bottles so I picked a color and proceed my order. Two weeks after I received my order I discovered the sprayer didn't fit the bottles. I called and had to purchase new tops and was told I would be refunded after they received the wrong size top my bad ones. Well the gave me a store credit and refuse to refund my Discovercard. They are ripping me off!

We have found Bulk and current policies to be unethical and criminal. We have used them over the years and we have found them to be reliable when product arrives damaged or leaking or incorrect. We received last shipment on a quite large order and received 3 incorrect products supposedly mistaken for an item we ordered 15 of; and we were missing completely 2 x 5 lbs of two separate products. We reached out and requested overnighting the missing items, but they required us to cover the shipping on the mistake of the 3 switched out products AND will only be sending them once they see movement on the return shipping of the incorrect items. Then we were informed that upon further investigation the 2 5 lb products will not be sent as they were already mailed. These items come to over 1000$. We are a a cGMP manufacturer where 2 large 5 lb metal EO containers would have to grow legs and jump into moving car and be whisked away to not be located and inventoried immediately upon receipt. It is unfortunate that they have conducted themselves here in an unethical manner. We will no longer be ordering from Bulk.

I purchased a body wash base and a shampoo base from Bulk Apothecary. When my shipment arrived, I noticed that I had received 2 body wash bases and no shampoo base. I immediately contacted the company and received a rude woman on the phone who told me that the body wash and shampoo base were both the same product and this is mentioned on the website and that I should have noticed this. Why are you selling them as separate products then? My question is WHY not bottle them both the same as ONE product, a body wash/shampoo base? I wasted money purchasing TWO gallons of what I believed to be were two DIFFERENT completely different products. Will not order ever again.

I have been ordering my bulk supplies from Bulk Apothecary since 2014. I'm not sure what happened in the last year and a half but they have seriously gone downhill. I'll buy something that says it is in stock and when I get my shipment expecting everything the invoice will say "Backordered". At this point it is a little too late as I am expecting these items for my business that has drastically picked up. I have even ordered a head of time to stay ahead of supplies.

I have also purchased many things that all of a sudden change with the way it looks. Mind you I have been purchasing these same items for 5 years now. So, the quality of items have also gone down drastically. If something is out of stock that is fine. I have other supply companies I use that carry the same things. I just need to know it is out of stock so I can plan accordingly. The only thing this affects is my business now. Whenever I have had a discrepancy with a "backordered" item, they always have an excuse and it's usually a BS excuse to shut me up. I know better than that and I also don't appreciate being treated like an idiot. What would be appreciated is if something is ordered and it is out of stock without the customer knowing they really need to reach out to the customer and let them know immediately so we can plan around this. It seems like as long as they get the money for something we the customers have to suck it up and wait until it becomes back in stock.

Buyer beware. Always have a back up plan if you order your supplies from Bulk Apothecary. Jedwards International and Bramble Berry are amazing. I have never had an issue with these companies before. Their customer service is also amazing