Build.com Reviews Summary
The company has garnered significant criticism regarding its customer service and product handling, with numerous reports of damaged items upon delivery and inadequate support during the return process. Customers express frustration over lengthy wait times for refunds and poor communication, often feeling abandoned after issues arise. Despite some positive remarks about the efficiency of the ordering process and product variety, the overarching sentiment indicates a lack of reliability and accountability. This suggests a pressing need for the company to improve its quality control and customer service practices to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The staff at Build.com are the most professional and knowledgeable that I have ever dealt with. They go the extra mile to make sure every customer is pleased.
I bought a simple item, a trashcan, that was half the price of Amazon. It was delivered, it holds trash, it's all I need. I can see that reviews are either five or one for this company which means they give you cheap stuff when they have it. So roll the dice if you're not under a lot of pressure.
With great selection and good prices. Also very responsive to problems and easy to make returns. Love build.com, our go to place.
After purchasing a freezer from CompactAppliance and having our old one removed, they emailed us to tell us that they no longer sell the item we'd bought. Apparently they don't keep inventory - or keep their listings up to date.
I found the product I wanted from an amazing availability of products (I bought some drawer handles for a dresser that I had painted & wanted to match new paint with new handles). Build.com has a superb selection! Then, I received the product 2-3 weeks EARLIER than expected! Thank you Build.com.
Using a Build.com promo code + free shipping, I bought the undersink hot water dispenser at the best possible price. The model I wanted was not available in local bog box stores. I would shop this website again.
Frequently show items as "in stock" when they are not. This does not stop them from charging your credit card for the full amount then saying they will ship the item (or the balance) in a month. If you are buying a lot of items as I do, it causes havoc as you have partially filled but fully paid for items. Overall my experience in a word is - very frustrating to deal with. Automated, unhelpful responses. Crap service. Will NEVER do business with again.
We ordered a microwave oven. We watched the tracking info each day only to find no activity. We called several times and were finally told... it must have gotten lost. They placed an immediate reorder for us and we were told the unit was to be sent from their wharehouse with the fastest response time. Again we waited and watched. We finally called and asked about expedited shipping and were told they didnt do that. The tracking shows that the unit has been loaded for delivery this morning. If we actually receive it today it will have sat in warehouses for four days in its 670 mile trip from Indiana to Georgia. Were glad it was sent through the fastest warehouse.
I searched EVERYWHERE... and I mean EVERYWHERE for a quality alcove soaker tub that would fit in the spot where the tub installed by our home builder was located. None of our local stores had any on display or any that could be ordered.
Build.com is the only place that I was able to locate the perfect tub. Ordering was easy, delivery was very quick (we got it in 2 days), and it was exactly as specified in their product description.
I would most definitely consider ordering from Build.com again in the future!
Build.com takes customer service seriously. Not only do they ship fast, but their phone support is outstanding. I had all of my questions answered and got some great product suggestions for my remodeling project. I had one item arrive damaged, and the replacement was shipped to me the same day I called!
I called Build.com to discuss with customer service the correct wall mount for a hand held shower. I had purchased one and the plumber said it was incorrect. I then spent the rest of the day going to four different hardware stores to try and find the correct one. I explained my dilemma to the support rep and he looked on line, called different vendors and sent me various options. He then waited on line while I talked to the plumber to make sure it was the correct part. When the part was decided on, he took the payment information and even looked for my previous order of the day to try and combine them so I would not have any shipping charges. I have dealt with allot of contractors and housing issues with the loss of my home in Harvey, and I was so impressed with the level of service Build.com has shown.
Ordered a vanity and mirror with sink. Everything was smooth sailing. COuldnt find what we were looking for locally and were not disappointed when the vanity arrived. Color and quality were spot on. Never had a bad experience with Build.com. Ordered as a homeowner this time but frequently used the site as a contractor and always had a good experience. Thanks.
Selection is great! Prices are competitive and many of the items I've needed were on sale. I'm so pleased with everything I've found on Build.com.
They were very responsive to a problem we had and took care of it as soon as I called.
We ended up with two of the same item and did not need two of them. So called and were given a UPS Label to return the items.
Great company! Very fast shipping and the prices are really good. I would recommend this company to anyone
Title says it all. One stop shopping for my remodeling needs. Never dissatisfied. Any issues handled promptly and professionally. First place I look always.
The blower motor makes all the difference, its really cold, i like all of its features
The next time i need an ac unit i will contact them again
We have built 2 homes and remodeled another. Build.com has been great offering a huge selection of nearly everything we need. It arrives fast and the orders are always filled correctly. I have gotten beautiful high quality items that to me are better than Restoration Hardware and a fraction of the cost. Love this site.
I ordered the scratch and dent freezer fridge by mistake, as I was originally wanting to order the open box. I talked to Rudy on the phone and he assured me that scratch and dent items were only very minor imperfections and the face of the fridge is not impacted. When it arrived, I could not tell where any scratches were, and it was not dented. The fridge was packed very well and works perfectly. Best part of the deal, only 85 dollars and free shipping!
One of those pesky little pieces of a faucet set was broken, and they shipped me a whole new faucet set the next day. What else can I say?
About the Business
The Build.com Network of Stores also provides a unique shopping experience. With specialized sites committed to a more narrow focus, you're sure to find exactly what you're looking for. Each site digs into a single home improvement category, and featur...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Unfortunately, we are not always notified immediately if an item is discontinued. If you need help in choosing an alternative product please email me at franco.taxera@build.com