Build.comReviews 668

I had problems with the salespeople on Build.com chat. Rude, condescending people. I have experienced several of them. Giving out false information when you ask for supervisor or owner. It feel like a group of kids that are handling customers. They don't appear to have any management supervising their actions.
I will never deal with them again as they need David and Christian to straighten them out,( the owners.) I was so upset with their actions I will write the owners and let them know what is happening with their employees.

Just terrible, I had ordered Frigidaire hood, through them. The vendor is Electrolux. The bulb was missing, extra filter missing, which is part of the order. When finally they called the vender, got the switch instead of the bulb. Had to go through several people to know what happened with my filter, came to find out the vendor didn't have it at the moment. I was suppose to get it by now but nothing. I wrote back to build.com to same people who sent me emails, but no response, even called them on their extensions still nothing. They're very unprofessional and irresponsible. They do t deserve any star.

We purchased almost $1000 worth of merchandise through Build.com. Because of a mistake on our end, we ended up wanting to return the whole order.

Build.com was willing to allow us to return things for a full refund, minus return shipping costs. Even though the merchandise was still new, I doubt we would have been able to sell them without taking a larger loss.

I should also say that during the purchase and shipping process to me, things went without a hitch.

Very pleased with their customer service. Because of this, I certainly would not hesitate to purchase through them in the future.

Subsequent to placing an order for cabinets that were mysteriously in limber I eventually reached someone in customer service who could take action. Previous calls only indicated order was on hold but no one could tell me why. The customer service rep released the order and I eventually received the cabinets. Once opened, they were well worth the money and were of good quality. It is unfortunate that only one person at the company was able to help me as apparently this was a 'quick fix' at their end.

The shipment of the kitchen vent hood was very quick. However the hood that was shipped came in a torn, broken and obviously retaped box. When I opened the box it was in disarray. The unit had been installed, removed and returned. It was scratched and dented with the protective material removed. And Build.com sent it to me that way as the new product I had ordered and paid for. They said they would make it right but the delay means my contractor is delayed and has to have his crew return... which not only delays the job but increases cost.

Ordering from Build.com was fast and easy. I got my doorknob parts in less time than they said, which was great. Sadly, the part wasn't quite right--it's soooo hard to find the right parts for old double-wides that aren't carried by the places specializing in old mobile home parts. Fortunately, they were very understanding and so very helpful. It was really easy to set up my return and my money was refunded quickly, too! They are the FIRST place to look for that oddball part!

I ordered a Kohler shower door which broke in transit and never arrived at my home. Build did not contact me to say there was a delay. I contacted the shipper who said they contacted Build. When I phoned them they apologized and said they would send another right out and I would have in 5 days. When I did not receive it in that time they contacted Kohler and said it was backordered and would be in 3 weeks later. When I contacted them again they told me it was not in and would be in 1-3 weeks later. I asked if they could do something to help me to get a price match from Home Depot as they had the product but it was $125 more. They first ignored that question that I sent by email and when I phoned they said there was nothing they could do about that since the product was discontinued. Upon hearing the word "discontinued" I cancelled my order and placed the order with Home Depot and will have to pay more money for it and delay my job completion. I would not trust Build.com again!

I bought a Kegerator that was scratch and dent. The Kegerator came with a new CO2 bottle with regulator, beer tap tower, drip tray, and all hoses and hardware. They shipped the kegerator free. Sadly, the kegerator only worked for about a week. I contacted them and they had me check a few items and found that the kegerator was defective. They said there was no need to return the defective kegerator. So, they send me a another kegerator with all the items listed above. This is very impressive. They could have only sent me the new kegerator without the CO2 bottle and all the other items. THIS IS GREAT SERVICE! Thank you.