Build.com Reviews Summary
The company has garnered significant criticism regarding its customer service and product handling, with numerous reports of damaged items upon delivery and inadequate support during the return process. Customers express frustration over lengthy wait times for refunds and poor communication, often feeling abandoned after issues arise. Despite some positive remarks about the efficiency of the ordering process and product variety, the overarching sentiment indicates a lack of reliability and accountability. This suggests a pressing need for the company to improve its quality control and customer service practices to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I mistakenly ordered the wrong cabinet hardware and Build.com customer service went to extraordinary lengths to get my order corrected.
This is our first experience with Build.com. We are very please with the bathroom fixtures we purchased. One item is broken and they are sending a replacement. Would recommend them.
Remolded house- Got a lot of my material from build. Easy to order, fast delivery at a reasonable price. Customer service was very good. You cant go wrong dealing with this company
Still waiting for the shower door but it is estimated to ship in a few days. Everything else for our bathroom remodel as arrived: Faucet sets (2), Toilet, tank and seat, Towel bars, toilet paper holder and ring bar. Everything is in its factory cartons and looks perfect upon first inspection. The ordering process was pretty easy, Build.com had a great selection at reasonable price points and we couldn't be happier. I doubt anything will need to be returned as we checked and double checked the dimension and specs of everything we ordered prior to finalizing the sale. Very happy overall.
Very happy. Great customer service. Followed through and followed up.
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Items ordered arrived as expected. One item was damaged due to shipper so a replacement was sent immediately. So happy I don't have to go to Home Depot or Lowes!
Purchased 2 American Standard Vessel Sinks from Build.com. 1 was damaged and called Build.Com. They were very understanding and did everything possible to get me the new sink before the installers came. Had it in time and the job was done without a problem. The customer service agent was very professional and understanding and would recommend Build.com
I bought an Frigidaire A/C from Build.com. I did a lot of research before I contacted them. Their representative was very helpful even though my purchase was not that large. The unit arrived in fairly good shape, but I can see how merchandise may be in excellent shape when received by the transporting company, but arrives in considerably worse shape when it reaches the customer. Overall, I would recommend Build.com to others for their helpfulness and their prices. Shipping is the only reason I didn't give 5 stars.
I start looking around at the home building supply stores then remember to check Build. Find what I want at a great price with fast delivery AND I can use my Amazon card!
I needed 100 knobs for the cabinets in my new house. The knobs I ordered were the same as I could get at Lowe's, Home Depot, and Menards. They were 1/5 the price and shipped right to my door.
Every customer service rep I spoke to was kind, polite and helpful. This company stands behind their products and even pays return shipping. I bought a lot of things from them and highly recommend Builder.com. All of the items I purchased for a bathroom remodel were outstanding quality. Not what you find in building supply stores
Issue with ice maker unbelievable Customer service was best ever!,,,, everyone spoke with was 100 percent on board and the excellent team work!,
Very position experience across the board! Helped considerably with my home hardware project: choosing / laying out different areas of my home... any irregularities in any piece was corrected right away... would absolutely use and / or recommend Build.com for any future situations! Eric from NYC
Received a damaged $600.00 dishwasher and a defective Quartz sink. Will not allow return of sink out $350.00. Not very happy!
100 degrees in New England - the mountains of New Hampshire to be exact - a very rare occurrence for sure. July 3 I ordered a portable air conditioner which promised delivery by July 5th. Didn't think that could possibly happen; so livechat with Build.Com and was assured that this was indeed the delivery date. It arrived before noon! July 5. Less than 48 hours from order time and date with a holiday the full day for delivery. It works great! It is great! And I am grateful. Have used Build.com with great success in the past but this was really special. You saved the day!
Nancy, Silver Lake, New Hampshire
Don. T ever give this company your e-mail address. They send out offers everyday and will not stop or unsubscribe you from their list. I will never purchase from them again.
Purchased cabinet hardware - they don't make hinges that match the hardware I bought - tried to return them and was told that since my purchase was more than 60 days old, there was nothing they could do All in original packaging - in plastic bags and boxes, never opened and they won't take them back or let me return for credit against another item. I will never use them again. LESSON LEARNED - THEY DON'T CARE ABOUT CUSTOMER SERVICE.
I work with a remodeling company in Florida and we do many bathroom remodels. Due to our aging population, we install tons of grab bars. I found the Moen grab bars that we use on build.com website for less $$, and super fast delivery. Their customer service reps are professional and knowledgeable, and were eager to help the one time the order was wrong (not sure if my fault or theirs).
They have everything. They are lightening fast! Competent employees - which is rare these days. Wont shop anywhere else. Prices cant be beat.
About the Business
The Build.com Network of Stores also provides a unique shopping experience. With specialized sites committed to a more narrow focus, you're sure to find exactly what you're looking for. Each site digs into a single home improvement category, and featur...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Our return policy is stated clearly before you place an order and after as well. We apologize for the inconvenience this may have caused you.