Build.comReviews 668

I bought a faucet and it was leaking by the handles. I explained in detail what was wrong and he understood completely and thank me for the detail. He sent out a brand new faucet right away and told me to make sure I was satisfied with it before I sent the other one back. I was very thankful for the quick service. I have bought many items from this company and have had no trouble with anyone responding back. Thank you build.com

I ordered $1500 worth of things from build.com and they had no accountability for ensuring the items arrived to me safely. They promised delivery on a Tuesday and I still didn't have items by Friday. On Friday, I found the warehouse where the items were sitting and drove there to pick them up my self. Build.com's customer service was combative and completely unhelpful. I strongly discourage anyone from doing business with this outfit unless you want to sink money into an unreliable business.

I started ordering plumbing fixtures at the start of a major remodel to an old house. 4 bdrm, 3 Ba, kitchen all gutted and new finishes and fixtures. This is in a fairly remote mountain ski resort so local options are limited and very expensive. Everything was going smoothly until a plumbing fixture leaked, a mirror/vanity came cracked, then the replacement came cracked. There was never any hesitation or question from their customer service people. New replacement items were immediately on the way or I was given a direct number to the manufacturer who replaced it after qualifying that I was in the warranty period. I bought high end plumbing and door hardware, and also some generic Chinese stuff that was inexpensive, but seemed to be of pretty good quality. I am at the end of the renovation and have a few items that were incorrectly ordered ( on my part) that I want to return. I am still in the 60 day return period so I don't anticipate any problem, but will update this if there is. Overall a very good experience and I will use build.com again if needed.

I've ordered a number of home items from Build.com. Each and every thing I ordered came quickly and was just as described. I've never been disappointed by any products purchased and when I was pressed for time due to another website which didn't live up to expectation, I always chose Build.com. I appreciated the suggestions on ordering other items as I am just an ordinary person with little to no experience with home renovations and what is necessary. I ordered some bathroom shower faucets from another website and did not receive the necessary valve. When I ordered from Build.com, they suggested the valve which others have purchased with the faucet set I purchased. Their prices are competitive and many times lower than other sites. It is important to read the entire descriptions when comparing on line because sometimes the lower price is a lower quality. Very pleased.

Im shocked at the bad reviews. I ordered doorknobs on their site and found a large selection, clearly described and competitively priced. Much better selection than Home Depot or Lowes. They shipped immediately too. Im very pleased.

Customer service is terrible. Hold time average is 35 minutes. Ordered a bathtub and was told delivery company would call to set up a date. They never did and showed up at my house when I was out of town. Service rep at Build said they never said that I would be called. Dealt with three different people who all said terrible things about coworkers. Delivery company driver cursed at me on the phone and tub finally arrived broken. It took over a month to get a refund, and they wanted to charge me for storage. Home Depot matches their prices. Stay AWAY from these people. And this is only a small part of my horror story with them