Build.comReviews 668

This review is for Allergy and Air which is part of Build.com. I ordered a portable air conditioner unit and chose the Amazon pay option during checkout which goes on my Amazon credit account. Everything seemed to go through fine until I saw the receipt with much information missing to the point my order could not be processed. I called customer service and they cancelled the order. If you're going to offer a payment option on your website you should at least make sure it works properly for customers that use it. I ordered the same product on Amazon for a few dollars more but without the aggravation of Allergy and Air website issues.

Purchased a microwave that did not work. When we called the Build they took NO responsibility. First said they would send a return label, when I call back to check on the return label was told we can't return merchandise.
There is NO reason to buy from Build, they are simply middlemen with no customer service or responsibility. Drive to a store to make your purchase, as we are learning Kitchen Aid does not do returns. Is that legal? 575.00 wasted.

I bought a vanity from build.com for my bathroom. I bought it on eBay for $172 and the ad said no assembly required and comes shipped fully assembled. When I received it the vanity was in pieces and I needed to have someone one assemble it for me. After I purchased the item I saw they had a website and when I checked their website the price for the item I bought went down to $155. I checked eBay again and the price also dropped on eBay. When I saw that I had to hire someone to assemble the vanity for me I contacted them through eBay. I got a response to call them and they would work something out. I checked again on their eBay ad and after they received my message and responded back to me they raised the price of the item to $238. I called the number and talked to Jais Pruitt and he was telling me I already received a discount on the item and that it was going for $238. I told him no I didnt receive any discount I I paid the asking price for it. He said they could give me a $15 discount or I could return the item. The vanity is 85 lbs total shipping weight and Im not going to hassle with moving it around trying to return it. The $15 isnt even close to half the cost Im going to have to pay to have someone assemble it. If they would of been honest right off the bat I would of found something different to buy. Im never going to buy anything from this business again. They lie to their customers and dont care about it and are extremly unethical in their business practices.

We have ordered from this Co. For years. I recently tried to place an order and because I am a builder, they force you to wait on hold for the last person that you ordered from. If they are not available you need to leave a message. Further, I had to call 13 times to place my last order, and pretend that I was not a professional. The item is out of stock but they took the order anyway. I called today to inquire as I received a partial order and they did not pick up for 23 minutes. However, if you CHAT, and pretend that you are not a professional, they pick up right away. No way to do business with repeat customers. I will never, ever order from here or refer anyone, to Build.com, again. I gave one star because there was no ability to leave NO stars.

I purchased a sink (5 in stock and was to receive in 5 days) and the order was delayed, delayed again and then delayed again for 2 more weeks due to being out of stock. A total of 24 days delayed. The website still states 5 in stock. I sat on the phone for 25 minutes to cancel and once I spoke with someone they were great and handled it. Next thing I know I received a confirmation that the sink shipped. I called again and sat on the phone for another 20 minutes and he stated to refuse order or use the shipping label he sent, great!. Now they are refunding me minus the shipping fees! Sooo sat on the phone for another 25 and cleared that up. Still waiting for the refund on the charge 15 days after it was returned to them. We will see if I will be calling them again. Best part is prior to hanging up she closed by saying "give us a call if we can further help on your kitchen remodel". NOOO WAYY!

Ordered an orange soap dispenser and the shipping fees were almost as much as the product. Took forever to arrive and it doesnt work. Not to mention its made of a cheap flimsy plastic. Tried to set up a return through the website but that didnt work. Now Ive been on hold for 21 minutes and counting to simply set up a return. Wondering if its a waiting game and they simply are waiting for me to hang up since I had to indicate that I want to set up a return. DO NOT give them your business!

The worst inventory control ever... despite Build.com representative confirming in writing the availability of these lights on April 12,2018 it is now 5/7/18 and Build is sending me yet another email extending the ETA saying the lights will not be at the vendor until 5/22. Previous estimated arrival at vendor was 5/8/18. Who knows if they actually arrive then and if so when the vendor ships them to me. They are literally on a slow boat from China. I would never have ordered them in the first place had the Build rep (Quintin Brown) not mistakenly told me in writing that they were in stock.

This is the worst experience that I have ever had buying an appliance. Apparently there is a white glove service that you can purchase when buying your appliance otherwise, they will just dump it at the curb and leave. This was not offered to me when I spoke to someone over the phone, nor did I see this service when I ordered the appliance online. When the delivery guy came to "drop off" the refrigerator, he was very rude and nasty to us and just gave his cellphone number and walked out. When I called his delivery company, they pretty much told me oh well we don't set up and its your problem, no solution was offered nor any apologies made for the behavior of the delivery driver. When I called build.com back to get a refund, they did apologize, however they are not able to add on the white glove service to my current order, but they will happily refund the purchase for a fraction of what I paid for it. I know that this will probably not even matter to your company, nor was my very small purchase gonna break or make you, but as a company your should at least partner with companies who will represent you better and give better customer service. This is ridiculous. Oh and did I mention that I was kept on hold for over 30 minutes the second time I called and no one even picked up the first time I called, so I really appreciate the experience and it is very true that the best lesson is a bought lesson, after you spend money on a mistake, you will never make the mistake again. So thanks build.com and R&L Carriers for a lesson well learned and a mistake never to be repeated.

I made a horrible mistake of ordering a REV-A SHELF through Walmart.com in which this company markets their products. Huge mistake, Item arrived damaged and the customer service rep is making it out to be my fault. They need to see proof of the damage item and box and i was told that they will not issue a refund or credit if they feel that it was my fault? REALLY. I was also told that i may only get partial refund? Sounds like these people juts like to Rip customer off and Walmart is saying that they are not responsible for their marketplace seller?